N685 – Front Impact Sensor Torque Check – 2022 Land Rover Range Rover

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May 10, 2022 NHTSA CAMPAIGN NUMBER: 22V320000

Front Crash Sensors May Malfunction

A malfunctioning front crash sensor may impact air bag deployment during a crash or cause unintentional front air bag deployment while driving, increasing the risk of a crash.

 

NHTSA Campaign Number: 22V320

Manufacturer Jaguar Land Rover North America, LLC

Components AIR BAGS

Potential Number of Units Affected 19

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2022 New Range Rover vehicles. Due to improperly tightened fasteners, the front crash sensors may become loose and malfunction.

 

Remedy

Dealers will tighten the front crash sensor fasteners, free of charge. Owner notification letters were mailed June 30, 2022. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N685.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Front Impact Sensor Torque Check

Publication No.: N685
Model: Range Rover (LK)
Model Year: 2022
Date of Issue: 20 May 2022

 

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

2022 model year New Range Rover vehicles

A potential concern has been identified on specific vehicles within the above vehicle range.

A concern has been identified on certain 2022 model year New Range Rover vehicles where the front crash sensor fixings may not have been installed to the specified level of torque. There is a risk that the front crash sensors may become loose resulting in incorrect operation of the active restraints system. This could lead to increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash.

 

REGULATORY INFORMATION

JLR North America, LLC have informed the National Highway Traffic Safety Administration (NHTSA) of their intent to perform a Safety Recall on certain 2022 model year New Range Rover vehicles imported into the United States. Information relating to this Safety Recall will be posted on the NHTSA website. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer could result in a maximum civil penalty of up to $22,992.00 USD per violation and up to $114,954,525.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall is completed.

JLR North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.

This Safety Recall notice serves as notification to all JLR retailers/authorized repairers that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.

 

ACTION TO BE TAKEN

JLR has taken the decision to recall affected vehicles to repair the vehicle.

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.

An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this Safety Recall for details of the reimbursement process. At the time of confirming a booking for a vehicle repair, make sure you check the JLR claims submission system and that all other outstanding campaigns are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

 


A concern has been identified on certain 2022 model year New Range Rover vehicles where the front crash sensor fixings may not have been installed to the specified level of torque. There is a risk that the front crash sensors may become loose resulting in incorrect operation of the supplementary restraints system.

 

Question 1

Who do I contact if a member of the press contacts me about this recall?

Answer

Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office.

 

Question 2

Why is JLR Limited recalling these vehicles?

Answer

Should the crash sensors be incorrectly installed where the fixings are not torqued to the specification required, they may become loose resulting in incorrect operation of the active restraints system. This could lead to increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash.

 

Question 3

Can you tell me more about what is wrong with the vehicles?

Answer

The investigation conducted revealed a manual error was made during the assembly of some vehicles where the fixings were only partially fixed (by hand only) and the manufacturing operation was not completed. The error was found to be human error.

 

Question 4

How would the customer become aware of their vehicle potentially having this concern?

Answer

It is unlikely there will be any indication of a problem.

 

Question 5

Does this concern affect vehicle safety?

Answer

Yes. This could lead to increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash.

 

Question 6

Has JLR received many complaints?

Answer

No. This matter was found through internal vehicle quality assessments.

 

Question 7

Have there been any accidents or injuries or fires?

Answer

There are no accidents, injuries or fires known to be related to this issue.

 

Question 8

How was the concern discovered?

Answer

Part of the routine vehicle inspections completed as part of new model introduction found this issue.

 

Question 9

How long has JLR known about this concern?

Answer

The issue was recognized on 5th April 2022.

 

Question 10

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

Answer

JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.

 

Question 11

What has JLR done in production?

Answer

The production processes involved have been reviewed to make sure that these fixings are installed correctly.

 

Question 12

What will retailer/authorized repairers do to the vehicles?

Answer

Owners will be notified and instructed to take their vehicle to a Land Rover approved retailer/repairer, who will make sure that the fixings are correctly torqued. There will be no charge to owners for this repair.

 

Question 13

Which vehicles are affected by this recall?

Answer

New Range Rover 2022 model year

Manufactured from February 2nd 2022 to February 22nd 2022.

 

Question 14

Are other JLR models affected by this concern?

Answer

No, no other vehicles are affected by this concern.

 

Question 15

Is the repair available to rework vehicles?

Answer

 

Yes.

 

Question 16

How much will the recall cost JLR?

Answer

Cost was not a factor in deciding to recall these vehicles.

 

Question 17

How do I know if my vehicle is affected?

Answer

Where possible, owners of potentially affected vehicles will shortly receive a letter inviting them to contact a retailer/authorized repairer for the work to be completed.

 

Question 18

How long does it take for the vehicle to be repaired?

Answer

The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair takes approximately 18 minutes.

 

Question 19

Can I safely continue to drive my vehicle until it has been repaired?

Answer

Customers are advised to contact a retailer/authorized repairer should they have any concerns regarding their vehicles.

Note:

Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.

 


Chronology :

Following a new model introduction “Fresh Eyes” review in early April 2022, the inspected vehicle was found to have both front crash sensor fasteners incorrectly installed. A plant wide investigation was instigated and culminated in a Stop Shipment issued on April 5, 2022. Further assessment of vehicle disposition revealed that there was a possibility of vehicles being affected beyond the control of the plant. Jaguar Land Rover opened a Product Safety and Compliance Committee (PSCC) investigation that was reviewed at the PSCC meeting on April 20, 2022.

The plant based teams were assigned responsibility for the investigation and were tasked to define the scope of this issue, determine if the condition found has any special causes and report the status to the PSCC. They reported their initial findings to the PSCC on April 27, 2022.

At the PSCC of April 27, 2022, the scope was discussed along with exposure and vehicle disposition confirmed.
Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review.

The RDC reviewed the issue on May 3, 2022 and concluded that it represented an unreasonable risk to safety and a voluntarily safety recall should be conducted.

There have been no reported accidents, injuries or fires as a result of this concern.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
LAND ROVER NEW RANGE ROVER 2022

 


9 Associated Documents

Defect Notice 573 Report

RCLRPT-22V320-3998.PDF 214.394KB

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Recall Acknowledgement

RCAK-22V320-5576.pdf 733.616KB

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Remedy Instructions and TSB

RCRIT-22V320-6843.pdf 375.519KB

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Campaign Launch Status

RMISC-22V320-5433.pdf 222.065KB

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CAMPAIGN LAUNCH STATUS

RMISC-22V320-8712.pdf 71.357KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V320-7887.pdf 351.198KB

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Recall Quarterly Report #1, 2022-2

RCLQRT-22V320-1951.PDF 211.139KB

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Recall Quarterly Report #2, 2022-3

RCLQRT-22V320-9426.PDF 211.241KB

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Recall Quarterly Report #3, 2022-4

RCLQRT-22V320-5726.PDF 211.324KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V320&docType=RCL

 


 

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  • 【Easy to use and friendly】+【Faster diagnostic speed】 FOXWELL NT604 is the 2024 newest enhanced 4 system code reader, which is capable of reading/clearing fault codes, retrieving vehicle information and displaying 4-in-1 live data stream. You will easily find what's wrong with your car to avoid expensive trip to dealership. At the same time, this car scanner will directly tell you what the corresponding code means, avoiding the hassle of searching for information.
  • 【OBD2 Full Function】+【Check Engine/ABS/SRS/Transmission】 This scan tool will allow you to perform full OBDII diagnostic for all cars with OBDII protocols. You can use it to check if your car is ready for annual testing through the I/M Readiness menu. In addition, the device also has value-added functions such as real-time data flow, DTC Lookup, data playback, and printing. Turn off Check Engine/ABS/SRS/Transmission Light. Tips: the fault code can be only erased after the problem is fixed.
  • 【Cover 10000+ models &60+ Car Makes】 and 【AUTOVIN】 Compared with Other scanner which only supports 40 car makes, NT604 car diagnostic scanner for all cars contains more than 60 car brands and 10000+ cars for almost all OBDII cars sold worldwide like passenger car, SUVs, minivans, light-duty trucks, etc. produced by Asian, European, American with the supported year differing from 1996 to 2024. It allows you to get your VIN and vehicle info rapidly, no need to take time input one by one.
  • 【Battery Voltage Checker】+【Lifetime Free Update, No Subscription fee 】 It monitors the real-time voltage of the vehicle battery and displays it in graphical and textual form, informing you of the health status of the battery. Also monitor the health of your car. NT604 is equipped with the latest software directly, so you don't need to download a bunch of updated software after unboxing to use it. Lifetime no subscription fee for upgrading software.
  • 【Great festival Idea:Applicable for Many People】+【High End and Exquisite Protective Packaging】 Best one item for Dad, Husband, Boyfriend, Handy Men. Every car owner will need a 4 systems diagnostic scan tool! This code reader fits for home mechanic, DIY car owners, advanced hobbyiest, car dealer, auto repair shop, automotive engineer, diagnostic tech, automobile tech, individual. Apparently, this is the most economical scan tool for every mechanic.

Last update on 2024-03-10 / Affiliate links / Images from Amazon Product Advertising API

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