N685 – Front Impact Sensor Torque Check – 2022 Land Rover Range Rover

SEOCONTENT-START

PRINTED COPIES ARE UNCONTROLLED 25 CAMPAIGN LAUNCH STATUS RECALL N685 – FRONT IMPACT SENSOR TORQUE CHECK AFFECTED MODELS 22MY New Range Rover (L460) VOLUME AFFECTED USA 19 REPAIR Affected vehicles require a torque check on the two front impact sensor mounting bolts. REPAIR TIME 0.1 hrs CAMPAIGN LAUNCH May 20ᵗʰ, Notes The 7 affected unsold vehicles are now closed. 11 retailed units still require the repair. Retailers are requested to utilize mobile technicians to perform this simple torque check, thereby minimizing any inconvenience to customers. N685 SAFETY RECALL- FRONT IMPACT SENSOR TORQUE CHECK

**************************************************************************************************************

5/20/22, 8:11 AM Front Impact Sensor Torque Check https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208930!!4!1 1/2 RECALL ACTION Global Recall Action Subject: Front Impact Sensor Torque Check Publication No.: N685 Model: Range Rover (LK) Model Year: 2022 Date of Issue: 20 May 2022 To: For the Attention of: Related Information: Jaguar Land Rover (JLR) North America, LLC – USA only The approved JLR retailer/authorized repairer NOTE: The information in this campaign is intended for use by trained, professional technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a JLR retailer/authorized repairer, do not assume that a condition described affects your vehicle. Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION 2022 model year New Range Rover vehicles A potential concern has been identified on specific vehicles within the above vehicle range. A concern has been identified on certain 2022 model year New Range Rover vehicles where the front crash sensor fixings may not have been installed to the specified level of torque. There is a risk that the front crash sensors may become loose resulting in incorrect operation of the active restraints system. This could lead to increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash. REGULATORY INFORMATION JLR North America, LLC have informed the National Highway Traffic Safety Administration (NHTSA) of their intent to perform a Safety Recall on certain 2022 model year New Range Rover vehicles imported into the United States. Information relating to this Safety Recall will be posted on the NHTSA website. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non- compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer could result in a maximum civil penalty of up to $22,992.00 USD per violation and up to $114,954,525.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall is completed. JLR North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers. all JLR retailers/authorized repairers that any affected new vehicles may not be delivered for customer use until the Safety Recall repair is completed. 5/20/22, 8:11 AM Front Impact Sensor Torque Check ACTION TO BE TAKEN JLR has taken the decision to recall affected vehicles to repair the vehicle. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information. An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this Safety Recall for details of the reimbursement process. At the time of confirming a booking for a vehicle repair, make sure you check the JLR claims submission system and that all other outstanding campaigns are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit. Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. For information purposes, a Technical Question and Answer document is attached. Yours faithfully Simon Barnes Global Customer Service Quality Director https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208930!!4!1 2/2 5/20/22, 8:11 AM Service instruction SERVICE INSTRUCTION – N685 NOTE: The information in this campaign is intended for use by trained, professional technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Jaguar Land Rover (JLR) retailer/authorized repairer, do not assume that a condition described affects your vehicle. Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle. SROs Description Front impact sensors – Apply torque Drive in/drive out SRO 05.10.10 02.02.02 Time 0.1 0.2 NOTE: Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time. Warranty Information Warranty claims should be submitted quoting program code N685 with the relevant option code from the table below. As option codes are used there is no requirement for you to enter SROs or parts, these are included for information only. Program Code Option Description SRO Time N685 N685 A Front impact sensors – Apply torque B Front impact sensors – Apply torque Drive in/drive out 05.10.10 05.10.10 02.02.02 0.1 0.1 0.2 NOTE: The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken. Warranty claims should be submitted in accordance with the current JLR Global Warranty Manual, and its amendments, unless stated otherwise in this bulletin. Customer Reimbursement and Related Damage Process NOTE: If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the Search box search for ‘Related Damage Claim’ and open the related bulletin link). SERVICE INSTRUCTION NOTES: https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208932!!5!2 1/3 5/20/22, 8:11 AM Service instruction Some components are shown removed from the vehicle, to provide extra clarity. Some variation in illustrations may occur, but the essential information is always correct. 3.0L AJ20-D6 shown, 3.0L AJ20-P6 and 4.4L NC10 are similar. 1. Open the hood. https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208932!!5!2 2/3 5/20/22, 8:11 AM Service instruction 2. Locate and torque the 2 impact sensor bolts. Torque: 10 Nm 3. Close the hood. https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208932!!5!2 3/3 5/20/22, 8:11 AM N685 – Front Impact Sensor Torque Check | TOPIx SAMPLE CUSTOMER LETTER – FOR INFORMATION ONLY Name Address line 1 Address line 2 Address line 3 Post Code Vehicle Identification Number (VIN): Registration Number: Program Number: N685 Date: month/year SAFETY RELATED RECALL – New Range Rover vehicles – Front Impact Sensor Torque Check Dear Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain 2022 model year New Range Rover vehicles. Please read the information below, this will explain the actions that we intend to take and what you will need to do. Please read the information below, this will explain the actions that we intend to take and what you will need to do. Why are we contacting you? We have found that the front crash sensor fixings on your vehicle may not have been installed to the specified level of torque. There is a risk that the front crash sensors may become loose resulting in incorrect operation of the active restraints system. This could lead to increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash. What will your Land Rover retailer/authorized repairer do? We will tighten the front crash sensor fastener to the specified level of torque. How long will it take? The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made. What we are asking you to do Please contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter: • The VIN for your vehicle • Vehicle registration number of your vehicle. • The program code for the action. If you do not have a retailer/authorized repairer, please access www.landrover.co.uk or www.landrover.com for contact details. If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner. If you have concerns If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number). This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this bulletin. https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208931!!6!3 1/2 5/20/22, 8:11 AM N685 – Front Impact Sensor Torque Check | TOPIx Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you, in advance, for your co-operation. Yours sincerely Head of Business https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208931!!6!3 2/2 5/20/22, 8:12 AM Questions And Answers Technical Questions And Answers FOR USE ON ENQUIRY Jaguar Land Rover Safety Recall N685 Certain 2022 model year New Range Rover vehicles, Inadequate fixing torque of the front crash sensors A concern has been identified on certain 2022 model year New Range Rover vehicles where the front crash sensor fixings may not have been installed to the specified level of torque. There is a risk that the front crash sensors may become loose resulting in incorrect operation of the supplementary restraints system. Question 1 Who do I contact if a member of the press contacts me about this recall? Answer Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office. Question 2 Why is JLR Limited recalling these vehicles? Answer Should the crash sensors be incorrectly installed where the fixings are not torqued to the specification required, they may become loose resulting in incorrect operation of the active restraints system. This could lead to increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash. Question 3 Can you tell me more about what is wrong with the vehicles? Answer The investigation conducted revealed a manual error was made during the assembly of some vehicles where the fixings were only partially fixed (by hand only) and the manufacturing operation was not completed. The error was found to be human error. Question 4 How would the customer become aware of their vehicle potentially having this concern? Answer It is unlikely there will be any indication of a problem. Question 5 Does this concern affect vehicle safety? Answer https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208933!!7!4 1/4 5/20/22, 8:12 AM Questions And Answers Yes. This could lead to increased occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash. Question 6 Has JLR received many complaints? Answer No. This matter was found through internal vehicle quality assessments. Question 7 Have there been any accidents or injuries or fires? Answer There are no accidents, injuries or fires known to be related to this issue. Question 8 How was the concern discovered? Answer Part of the routine vehicle inspections completed as part of new model introduction found this issue. Question 9 How long has JLR known about this concern? Answer The issue was recognized on 5th April 2022. Question 10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? Answer JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated. Question 11 What has JLR done in production? Answer The production processes involved have been reviewed to make sure that these fixings are installed correctly. Question 12 What will retailer/authorized repairers do to the vehicles? Answer Owners will be notified and instructed to take their vehicle to a Land Rover approved retailer/repairer, who will make sure that the fixings are correctly torqued. There will be no charge to owners for this repair. https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208933!!7!4 2/4 5/20/22, 8:12 AM Questions And Answers Question 13 Which vehicles are affected by this recall? Answer New Range Rover 2022 model year Manufactured from February 2nd 2022 to February 22nd 2022. Question 14 Are other JLR models affected by this concern? Answer No, no other vehicles are affected by this concern. Question 15 Is the repair available to rework vehicles? Answer Yes. Question 16 How much will the recall cost JLR? Answer Cost was not a factor in deciding to recall these vehicles. Question 17 How do I know if my vehicle is affected? Answer Where possible, owners of potentially affected vehicles will shortly receive a letter inviting them to contact a retailer/authorized repairer for the work to be completed. Question 18 How long does it take for the vehicle to be repaired? Answer The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers. The actual repair takes approximately 18 minutes. Question 19 Can I safely continue to drive my vehicle until it has been repaired? Answer Customers are advised to contact a retailer/authorized repairer should they have any concerns regarding their vehicles. https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208933!!7!4 3/4 5/20/22, 8:12 AM Questions And Answers https://topix.landrover.jlrext.com/topix/content/document/view?id=1569955#G3208933!!7!4 4/4 Note: Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.

**************************************************************************************************************

RTANT SAFETY ALL r veh cle, Th s no June 30, 2022 SAFETY RECALL N685: Front Crash Sensor Fasteners Incorrectly Installed Vehicles Affected: Land Rover New Range Rover Model Year: 2022 National Highway Traffic Safety Administration (NHTSA) Recall Number: 22V- 320 Dear Land Rover Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2022 model year Land Rover New Range Rover vehicles. Your vehicle is included in this Recall action. What is the reason for this program? The front crash sensor fasteners may not have been installed to the specified level of torque. There is a risk that the front crash sensors may have been improperly tightened and may become loose, resulting in incorrect operation of the frontal airbag or unintentional airbag deployment. Loose front crash sensors can impair airbag function, increasing the risk of occupant injury. Unintentional frontal airbag deployment can cause loss of vehicle control, increasing the risk of a crash. What will Land Rover and your authorized Land Rover Retailer do? An authorized Land Rover retailer will tighten the front crash sensor fasteners. There will be no charge for this repair under this program. What should you do? Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and make a service appointment to complete the work required under Program Code ‘N685’ . How long will it take? The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take less than 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit What if I have previously paid for this concern? If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. To qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt. To avoid delays, please do not send the receipt to Land Rover Land Rover North America, LLC. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500 0000005 0000001 Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days. Moved or no longer own this Land Rover vehicle? If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions? If you have any questions or concerns regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Land Rover by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495 If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the: Administrator National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to http://www.safercar.gov. Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese Director, Technical Services – MA-43 Customer Service

**************************************************************************************************************

OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-320 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Submission Date : Jaguar Land Rover North America, LLC MAY 10, 2022 NHTSA Recall No. : 22V-320 Manufacturer Recall No. : N685 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 19 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2022 LAND ROVER NEW RANGE ROVER Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Jaguar Land Rover are conducting a voluntary safety recall campaign involving Certain 2022 Model Year Land Rover New Range Rover vehicles built at the Solihull Vehicle Assembly Plant from February 2, 2022, to February 22, 2022. 19 New Range Rover vehicles in the United States and Federalized Territories. The basis of the recall population was derived from Jaguar Land Rover data where the VIN range for vehicles affected were determined by specific model type and production date. Production Dates : FEB 02, 2022 – FEB 22, 2022 VIN Range 1 : Begin : SALKP9FU3NA001530 End : SALKP9FU6NA002977 Not sequential Description of Defect : Description of the Defect : A concern has been identified on certain 2022 Model Year New Range Rover vehicles where the front crash sensor fastener may not have been installed to the specified level of torque. There is a risk that the front crash sensors may become loose resulting in incorrect operation of the active restraints system. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : If front crash sensors become loose, there is an increased risk of occupant injury or, in the case of inadvertent frontal airbag deployment, loss of vehicle control increasing the risk of a crash. Description of the Cause : NR Part 573 Safety Recall Report 22V-320 Page 2 Identification of Any Warning NR that can Occur : Involved Components : Component Name 1 : Crash Sensor Component Description : Crash Sensor Component Part Number : M8E2-14B006-DA Component Name 2 : Fixing Component Description : Attachment Hardware Component Part Number : W780178 SJ07 Supplier Identification : Component Manufacturer Name : Jaguar Land Rover Limited Address : Abbey Road Whitley, Conventry Foreign States CV3 4LF Country : United Kingdom Chronology : Following a new model introduction “Fresh Eyes” review in early April 2022, the inspected vehicle was found to have both front crash sensor fasteners incorrectly installed. A plant wide investigation was instigated and culminated in a Stop Shipment issued on April 5, 2022. Further assessment of vehicle disposition revealed that there was a possibility of vehicles being affected beyond the control of the plant. Jaguar Land Rover opened a Product Safety and Compliance Committee (PSCC) investigation that was reviewed at the PSCC meeting on April 20, 2022. The plant based teams were assigned responsibility for the investigation and were tasked to define the scope of this issue, determine if the condition found has any special causes and report the status to the PSCC. They reported their initial findings to the PSCC on April 27, 2022. At the PSCC of April 27, 2022, the scope was discussed along with exposure and vehicle disposition confirmed. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 22V-320 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 for review. The RDC reviewed the issue on May 3, 2022 and concluded that it represented an unreasonable risk to safety and a voluntarily safety recall should be conducted. There have been no reported accidents, injuries or fires as a result of this concern. Description of Remedy : Description of Remedy Program : Owners will be notified and instructed to take their vehicle to an approved Land Rover repairer. The technician will tighten the front crash sensor fastener to the specified level of torque. There will be no charge to owners for this repair. The affected vehicles will be covered under Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty. How Remedy Component Differs NR from Recalled Component : Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule : Description of Recall Schedule : Distribution of owner notification letters will occur on or before July 8, 2022. Notifications to dealers will occur on May 24, 2022. Planned Dealer Notification Date : MAY 24, 2022 – MAY 24, 2022 Planned Owner Notification Date : JUL 08, 2022 – JUL 08, 2022 * NR – Not Reported

SEOCONTENT-END