N783 Insufficiently Welded Second-Row Seat Frame – 2022-2023 Land Rover Range Rover

SEOCONTENT-START

C U S T O M E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T 15
CUSTOME R S E R V ICE
R ECAL L N7 8 3 2 2 – 2 3MY RANGE ROVER – S ECOND ROW L E F T S EAT F RAME WE LD
SAFETY RECALL N783 SECOND ROW LEFT SEAT FRAME WELD
AFFECTED MODELS 22-23MY Range Rover
VOLUME AFFECTED US 500 CA 51
REPAIR
A concern has been identified on certain Range Rover 7-seat vehicles where the
second row left seat frame may have a latch installed with a defective weld. In
vehicles that have a defective weld on the second row left seat frame latch, the
seat may not be correctly secured. Vehicles will be inspected and where required a
new seat frame will be installed.
REPAIR TIME 0.1hrs for inspection and 2.8 hrs for repair if required + DIDO
CAMPAIGN LAUNCH Retailer Admin Bulletin notification on April 20th, 2023
Service repair bulletin was launched on June 12, 2023
Notes It is estimated that 36% of affected vehicles will need a replacement seat frame.
Affected owners have been notified by mail.

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C U S T O M 35 E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T
CUS T O M E R S E R V I C E
RE C A L L S N 7 8 3 – SECON D ROW L E F T S E A T F RAME WELD
SAFETY RECALL N783 SECOND ROW LEFT SEAT FRAME WELD
AFFECTED MODELS 22-23MY Range Rover
VOLUME AFFECTED US 500 CA 51
REPAIR
A concern has been identified on certain Range Rover 7-seat vehicles where the
second row left seat frame may have a latch installed with a defective weld. In
vehicles that have a defective weld on the second row left seat frame latch, the
seat may not be correctly secured. Warnings of a non-latch state are provided on
the instrument panel cluster.
REPAIR TIME TBC
CAMPAIGN LAUNCH Retailer notification on April 20th, 2023
Service bulletin expected on May 22nd, when required parts are in stock
Notes Owner notification is expected by May 29th, 2023.
All affected units have been retailed.

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15 C U S T O M E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T
CUSTOME R S E R V ICE
R ECAL L N7 8 3 – S ECOND ROW L E F T S EAT F RAME WE LD
SAFETY RECALL N783 SECOND ROW LEFT SEAT FRAME WELD
AFFECTED MODELS 22-23MY Range Rover
VOLUME AFFECTED USA 500 CAN 51
REPAIR
A concern has been identified on certain Range Rover 7-seat vehicles where the
second row left seat frame may have a latch installed with a defective weld. In
vehicles that have a defective weld on the second row left seat frame latch, the
seat may not be correctly secured. Warnings of a non-latch state are provided on
the instrument panel cluster.
REPAIR TIME 0.1 – 2.8 hrs. + DIDO
CAMPAIGN LAUNCH Retailer notification on April 20th, 2023
Service bulletin expected on May 22nd, when required parts are in stock
Notes Owner notification is expected by May 29th, 2023.
All affected units have been retailed.

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C U S T O M E R L O V E U N I T Y I N T E G R I T Y G R O W T H I M P A C T 32
CUS T O M E R S E R V I C E
RE C A L L N 7 8 3 – SECON D ROW L E F T S E A T F RAME WELD
SAFETY RECALL N783 SECOND ROW LEFT SEAT FRAME WELD
AFFECTED MODELS 22-23MY Range Rover
VOLUME AFFECTED US 500 CA 51
REPAIR
A concern has been identified on certain Range Rover 7-seat vehicles where the
second row left seat frame may have a latch installed with a defective weld. In
vehicles that have a defective weld on the second row left seat frame latch, the
seat may not be correctly secured. Warnings of a non-latch state are provided on
the instrument panel cluster.
REPAIR TIME 0.1hrs for inspection and 2.8 hrs for repair if required + DIDO
CAMPAIGN LAUNCH Retailer notification on April 20th, 2023
Service repair bulletin is expected before mid-June.
Notes
It is estimated that 36% of affected vehicles will need a replacement seat frame.
Affected owners have been mailed informing them of this recall.
All affected units have been retailed.

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SAFETY RELATED RECALL Global Re<:all Action Number: N783 Subject: Publication No.: N783 Second Row Left Seat Frame Weld Model: Range Rover (LK) Model Year: 2022 – 2023 Date of Issue: 05 June 2023 To: All National Sales Companies (NSCs), importers, retailers and authorized repairers. For the The approved Jaguar Land Rover (JLR) retailer/authorized repairer. Attention of: Important: NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle. Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specWic vehicle. FOR THE ATTENTION OF ALL: DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION A potential concern has been identified on specific vehicles w ithin the above vehicle range. A concern has been identified on certain 2022 and 2023 model year Range Rover 7-seat vehicles where the second raw left seat frame may have a latch installed w ith a defective weld. In vehicles that have an defect ive weld on the second raw left seat frame latch, the seat may not be correctly secured. Warnings o f a noo•fatch state are provided on the Instrument Panel Cluster. If the seat is incorrectJy serured, in the event of a crash or sudden braking where the second row center position is occupied and the outboard seat occupant is not using the body mounted seatbelt (such as where a child seat is installed using LATCHIISOFIX), the seat will move forward and upwards. This increases the risk of injury to first and second row seat occupants. Customers must be attentive to warning lamps displayed on the Instrument Panel Cluster, all warning lamps must be complied with. In this case, where a seat fails to latch a red warning is displayed. Owners are advised to refer to the online owner guide for related information. ACTION TO BE TAKEN JLR has taken the decision to recall affectedvehides to repair the whicle. Following procedures appro priate to your market and as required by !local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retaUer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/lmporter o r Regional Office for more information. Check the JLR Warranty Portal to make sure affected vehicles are correct ly identified prior to starting this campaign. The Warranty Portal will be updated to re flect only those vehicles affected. Ret ailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully oompleted. An owner may indicate that a repair has already been oompleted for this concern, in which case the f ull cost of the repair should be reimbursed. Refer to the warranty section of t his campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confinn if there are any o ther outstanding campaigns, to make sure the oorrect parts are avai lable and adequate workshop time is allocated for repairs to be completed in one v isit For information purposes, a Technical Question and Answe r document is attached. FORTHEATTENTION OF NORTH AMERICAN TERRITORIES ONLY: National Highway Traffic Safety Administration (NHTSA) reference number: 23V-252 Transport canada (TC) reference number: 202~209 Visit the British Brands Sales Suite (BBSS} website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for ret ail sale. REGULATORY INFORMATION Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their int ent to perform a Safety Recall on oortain 2022 to 2023 model year Range Rover vehicles imported into the United states and Canadian markets. Informat ion relating to this Safety Recall w ill be posted on the NHTSAandTC websites. United States Federal regulations require that ret ailers/authorized repairers must be notified w ithin a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety o r a non–oompliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a newvehide is delivered to the buyer o r lessee. Violation of t his requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of S131,564,183.00 USD for a related series of v iolations. This Safety Recall serves as notification to an ret ailers/authorized repairers in the United States and Federalized Territories and canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed againstthis recommendation, where legally permitted, must dearly and conspicuously d isclose the open Safety Recall not ice to the applicable customers. Yours falthfully Steve Oldham Global Customer Gare Quality Director SERVICE INSTRUCTION – N783 Parts Information The parts bebw should be ordered through Jaguar Land Rover (JLR) in tl>e normal manner.
Description Part Number Qty % Of Vehicles Requiring This Part•
Second row left seat frame LR181693 1 36
Second row left seat … Carpet LR150506 1 36
Second row left seat … Carpet LR150508 1 36
Second row center seatbelt • Bolt LR153368 1 36
Second row center seatbelt • Nut LR039505 1 36
Non Rear Seat Entertainment (RSE) belly carpet LR177269 1 32
8$..!:’ belly carpet LR177268 1 4
• When ordering parts, order no more than the expected percentage failure rate of parts identified
SROs
Description SRO Time
Inspect second row left seat frame • No further action 05.10. 10 0.1
Inspect second row leftframe . Renew second raw left seat frame 78.85.06 2.8
Drive in/drive out 0 2.02.02 0.2
NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only.
AIW!}’S r~fer to TOJ’lx to obtain the latest r~air time.
Warranty Information
Warranty claims should be submitted quoting program code N783 with the relevant option code from the table below. As option codes are used there is
no requirement for you to enter SROs or parts, these are induded for information only.
Program Code Ootion Descriptioni SRO ime Part Number Qty
N783 A Inspect second row left seat frame • No further action 05. 10. 10 0.1 NIA NIA
N783 B Inspect second row left seat frame • No further action 05. 10. 10 0.1 NIA NIA
Drive inldriw out 02.02.02 0.2
N783 C Inspect second row left seat frame • Renew second row left seat frame • With RSE 78.85.06 2.8 LR181693 1
LR150506 1
LR150508 1
LR153368 1
LR039505 1
LR177268 1
N783 D Inspect second row left seat frame • Renew second row left seat frame • WithRSE 78.85.06 2.8 LR181693 1
Drive in/drive out 02.02.02 0.2 LR150506 1
LR150508 1
LR153368 1
LR039505 1
LR177268 1
N783 E Inspect second row left seat frame • Renew second row left seat frame • Without RSE 78.85.06 2.8 LR181693 1
LR150506 1
LR150508 1
LR153368 1
LR039505 1
LR177269 1
6/8123, 3:12 PM SERVICE INSTRUCTION
Program Code Option Description SRO ime Part Number Qty
N783 F Inspect second row left seat frame • Rene\’I second row left seat frame • Without RSE 78.85.06 2 .8 LR181693 1
Drive in/drive out 02.02.02 0 .2 LR 150506 1
LR150508 1
LR153368 1
LR039505 1
LR177269 1
NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this
action alone to be undertaken.
Warranty claims should be submitted in accordance with the current J.LB. Global Warranty Manual, and its amendments, unless stated o therwise in t his
bulletin.
Customer Reimbursement and Related Damage Process
NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found
in TOPlx (in the Search box, search for ‘Related Damag_e Claim’ and open the related bulletin linki
Table of Contents
REMOVAL AND INSTALLATION: SERVICE INFORMATION
REMOVAL AND INSTALLATION: SERVICE INSPECTION
1\11.l n I MC-Tl\l I l\”rir”‘\t.l •
SERVICE INFORMATION
NOTES:
• Some components shown removed for c larity.
• Some variation in the illustrations ma_yoccur but the essential information is ahuays correct
SERVICE INSPECTION
NOTES:
• Some components shown removed for clarity.
1. The image shows a 0 .5 mm feeler gauge being used to check the gap
between second r<::NI left seat frame latch brackets. l • Some variation in the illustrations may occur J>ut the essential information is always correct
6/8123, 3:12 PM
E325073
SERVICE INSTRUCTION
NOTES:
SERVICE INSTRUCTION
1. Use a 0. 5 mm feeler gauge to inspect the gap betv.-een the second row left
seat frame latch brackets, shown highlighted in the illustration.
If the 0.5 mm feeler gauge does flt between the brackets, the
second r<::NI left seat frame has failed the inspection. Continue to
the Service Instruction.
If the 0.5 mm feeler gauge does not fit between the brackets, the
second row left seat frame has passed the inspection and is not
affected. Release the vehicle.
7 ‘ I
–
l • Only install a new second row seat frame if the o riginal second r<::NI seat frame has failed the previous inspection .
.__The second r~_f left seat frame is knovm as the second row !left se.at base in TOPlx.
1. Renew the second r 501-10B: Seating . Second Row Seats • Removal and lnstaUation • Left Seat
Base . Vehicles With: 7 Seats).
SAMPLE CUSTOMER LETTER . FOR INFORMATION ONLY
Name
Address line 1
Address line 2
Address line 3
Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: N783
Date: month/year
SAFETY RELATED RECALL – 2022 to 2023 Model Year Range Rover – Second Row Left Seat Frame Weld
Dear
Jaguar Land Rover (JLR} Limited would like to advise )OU that during ongoing quality assessment of our product it has been identified
that a possible safety reJated problem may occur on certain Land Rover vehicles within a specific production range. Please read the
information below, this wiH explain the actions that we intend to take and what you will need to do.
Why are we contacting you?
A concern has been identified on certain 2022 to 2023 model year Range Rover 7 •seat vehicles where the seoond raw left seat frame
may have a latch installed with a defective weld. In vehicles that have a defective weld on the second row left seat frame latch, the seat
may not be correctly secured. Warnings of a non .. latch state are provided on the Instrument Panel Cluster.
If the seat is incorrectly secured, in the event of a crash or sudden braki.-.g where the second row left seat center position is occupied and
the outboard seat occupant is not using the body mounted seatbelt (such as where a child seat is installed using LATCHIISOFIX), the
seat will move forward and upwards. This increases the risk of injury to fi rst and second row seat occupants.
Customers must be attentive to warning lamps displayed on the Instrument Panel Cluster, all warning lamps must be complied with. In
t his case, where a seat fails to latch a red warning is d isplayed. owners are advised to refer to the online owner guide for related
information.
What will your Land Rover retailer/authorized repairer do?
At your visit, your preferred Land Rover retailer/authorized repairer will illSpect the second row left seat frame latch. Where the inspection
reveals a not OK condition, the second row left seat frame and associated components will be replaced. Where the inspection reveals an
OK condition, no further action is required. There will be no charge to the owners for this repair.
How long will it take?
The ¼’Ork on your vehide will be completed as quickly and efficiently as p,ossible in order to minimize inconvenience to you. Your
retaileriauthorized repaire r will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Please contact your preferred Land Rover retailer/authorized repairer without delay. To book your vehicle in for this action you will need to
provide the ret ailer/authorized repairer with the following which are detailed at the beginning of this letter:
The VIN for }Our vehicle
• Ve hide registration number of your vehic,le.
• The program code for the action.
If you do not haw a retailer/authorized repairer, please access www.landrover.co.uk o r www.landrover.com for contact details.
If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to
Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns
If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance o r
contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This buUetin is being issued in accordane2 with the legislative or industry requirements concerning vehicle defects. The authorities will
closely monitor the response rate of this bulletin.
Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you,
in advance, for your co..operation.
Yours sincerely
Head of Business
Technical Questions And Answers .,
FOR USE ON ENQUIRY
Jai:iuar Land Rover Recall N783
Certain 2022 and 2023 model year Range Rover 7-seat vehicles where
.he second row left seat frame may have a latch installed with a
defective weld.
A concern has been identified on certain 2022 and 2023 model year Range Rover 7 •seat vehicles where the second row left seat
frame may have a latch installed w ith a defective weld. In vehicles that have a defective weld on the second row left seat frame latch,
the seat may not be correctly secured. Warnings of a nol’Hatch state are provided on the Instrument Panel Cluster.
Question 1
Who do I contact if a member of the press contacts me about t his recall?
Answer
Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR} Corporate A ffairs o ffice.
Question 2
Why is }b.f:! recalling certain lb!’!. models?
Answer
If the seat is incorrectly secured, in the event of a crash or sudden braking there is an increased risk of injury to first and second row
seat occupants.
Question 3
Can you tell me more about what is wrong with the vehicles?
Answer
.
If the seat is incorrectly secured, in the event of a c rash or sudden braking where the second row seat center position is occupied and
the outboard seat occupant is not using the body mounted seatbelt (such as where a child seat is installed using LATCH/ISOFIX), the
seat will move forward and upwards. This increases the risk of injury to fir:st and seoond row seat occupants.
Question 4
How would the customer become aware o f potentially having this concern?
Answer
There is an Instrument Panel Cluster waming which warns when the second raw seat is incorrectly latched. This is a red warning.
The on line owner guide t ext advises the driver of the risk related to an uncorrected latch s eat.
Question 5
Does this concern affect vehicle safety?
Answer
J.b.8 det ermined that this issue represented an unreasonable risk to safety.
Question 6
Has J LR received many complaints?
Answer
JLR is not aware o f any field reports for this concern.
Question 7
Have there been any accidents or injuries o r fires?
Answer
There have been no reports of accidents, injuries o r fires relating to this concern of which .~18 is aware.
Question 8
Haw was the condition discovered?
Answer
JJ.,,8 were made aware of this issue t hrough engineering testing.
Question 9
How long has JLR koown about this problem?
Answer
JLR opened an inwstigation in connection to this matter in September 2022.
Question 10
Is the defect leading \OU to Brr/ concerns regarding the reliability of a system, which is supposed to be designed and engineered for
the passengers· safety? What type of measures are )OU planning to take?
Answer
J,k.8 has no concerns with the overall reliability of the vehicle. ~~.8 carefully m onitors field data to make sure t hat any matters relating
to safety and compliance are rigorously investigated.
Question 11
What has JLR done in production?
Answer
This is an issue related to the component supplier. Changes to the manufacture of the related part have been completed with
associated quality controls improved.
Question 12
What will ret ailers/authorized repairers do to the vehicles?
Answer
Owners will be notified and instructed to take their vehicle to an approved JLR retailer/authorized repairer. The rear seat base latch
w ill be inspected. Where the inspection reveals a not OK condition, the seoond raw left seat frame and associated components will be
replaced. Where the inspection reveals an OK condition, no further action is required.
Question 13
Which vehicles are affected by this recaU?
Answer
Certain 2022 and 2023 model year Range Rover vehicles: SALKABFU3NA000581to SALK1BE77PA015695 (speci io vehides w ithin
the Vehicle Identification Number (VIN) ranges.
Question 14
Are other JLR models affected by these actions?
Answer
No, there are no other model affected.
Question 15
Are parts available to rev.’Ork vehicles?
Answer
Parts are available to conduct this repair.
Question 16
How much will the recall cost .Jl.B?
Answer
Cost was not a f actor in deciding to recall t hese vehicles.
Question 17
How do I know W my vehicle is affected?
Answer
All owners of potentially affected vehicles w ill shortJy receive a letter inviting them to contact a JLR retailer/authorized repairer for the
work to be completed. Customers in the US, Brazil and Australia can check if their vehicle is eligible for a safety recall at Land Rover
o r Jaguar Brand web site https:J/www.landrowrusa.oom/ownership/vin• recallhtml other countries, customers can also use the Recall
Search at https:/ltopix.jaguar.jlrext.comltopix/vehic,le/lookupfonn.
Question 18
How long does it take for the car to be inspected and repaired?
Answer
The work w ill be completed as quickly and efficiently as possible in o rder to minimize inconvenience to customers and is expected to
t ake no longer t han 3 hours to complet e. Naturally. due to retailer schedules, vehicles may be required for longer.
Question 19
Can I continue to d rive my whicle safely until it has been recalled?
Answer
Customers are requested to pay attention to warning lamps displayed on the instrument c luster and to make sure that these warnings
are complied w ith. In this case, where a seat fails to latch a RED warnimg is displayed. Owners are advised to refer to the on line
owner guide for related information.
Customers are advised to contact a Land Rover retailer/authorized repairer should they have any concerns regard ing t heir vehides.
Note:
Please make sure that any press enquiries are ref erred to theJJ..B Corporate Affairs o ffice.

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June 01, 2023 SAFETY RECALL N783: Second Row Left Seat Latch Defective Weld Vehicles Affected:2022- 2023MY Range Rover
National Highway Traffic Safety Administration (NHTSA) Recall Number: 23V-252 Dear Range Rover Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2022-2023MY Range Rover vehicles.
Your vehicle is included in this Recall action. What is the reason for this recall?
A concern has been identified on certain 2022 & 2023 MY Range Rover ?-seat vehicles where the second row left seat frame may have a latch installed with a defective weld, which can result in an incorrectly secured seat. In Vehicles that have a defective weld, the seat may not be correctly secured.
In the event of a crash or sudden braking, an incorrectly secured seat may move forward and upwards. This increases the risk of injury to first and second row seat occupants. What are the warning signs of this condition?
Warnings of a non-latch state for the second row seat are provided on the instrument cluster, including the warning light below. Are there any precautions that may be taken to minimize the safety risk until the corrective measures are implemented?
If the instrument cluster displays the warning lamp indicating a rear seat is not latched, then do not use the second row seats.
What will Land Rover and your authorized Land Rover Retailer do?
The left second row rear seat base latch will be inspected. Where the inspection reveals a not OK condition, the left second row rear seat frame and associated components will be replaced. Where the inspection reveals an OK condition, no further action is required. There will be no charge to the owners for this repair.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N783’.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
IMPORTANT SAFETY RECALL
notice applies to your vehicle,
0000260
0000001 ttention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take between approximately 30 minutes and 3 hours depending on the results of the inspection, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. Moved or no longer own this Range Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card.
What should you do if you have further questions?
If you have any questions or concerns regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 0?495
If your retailer fails or is unable to remedy this defect without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE
Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
http://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese
Director, Technical
Customer Service

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4/20/23, 2:18 PM Second Row Left Seat Frame Weld
https://topix.landrover.jlrext.com/topix/content/document/view?id=1687240&groupId=1585 1/2
ADMINISTRATION BULLETIN – SAFETYRELATED RECALL
Global RecallAction
Number:
N783
Subject:
Second Row Left Seat Frame Weld
Publication No.: N783
Model: Range Rover (LK)
Model Year: 2022 – 2023
Date of Issue: 20 April 2023
To:
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC.
For the Attention of:
The approved Jaguar Land Rover (JLR) retailer/authorized repairer.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 23V-252
Transport Canada (TC) reference number: 2023-209
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National Highway Traffic SafetyAdministration (NHTSA) and Transport Canada (TC) of their intent to perform a Safety Recall on certain 2022 and 2023 model yearRange Rover vehicles imported into the United States and Canada markets. Information relating to this Safety Recall will be postedon the NHTSA and TC websites.
This Safety Recall Administration Bulletin serves as notification to all retailers in the United States and Canada markets that any newaffected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of thisrequirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of$26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations.
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A concern has been identified on certain 2022 and 2023 model year Range Rover 7-seat vehicles where the second row left seatframe may have a latch installed with an defective weld. In vehicles that have an defective weld on the second row left seat framelatch, the seat may not be correctly secured. Warnings of a non-latch state are provided on the instrument panel cluster.
If the seat is incorrectly secured, in the event of a crash or sudden braking where the second row center position is occupied and theoutboard seat occupant is not using the body mounted seatbelt (such as where a child seat is installed using LATCH/ISOFIX), theseat will move forward and upwards. This increases the risk of injury to first and second row seat occupants.
Customers must be attentive to warning lamps displayed on the Instrument Panel Cluster, all warning lamps must be complied with.In this case, where a seat fails to latch a red warning is displayed. Owners are advised to refer to the online owner guide for relatedinformation.
OWNER NOTIFICATION
Initial owner notification is expected to occur on or before 2nd June 2023.
ACTION TO BE TAKEN
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The WarrantyPortal will be updated to reflect only those vehicles affected.
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehiclesmust be repaired prior to handover of the vehicle for retail sale.
Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasingthe vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should beupdated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles arerepaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed againstthis recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
The Recall repair procedures and any required parts are not currently available. A Recall repair campaign will be published when allrepair procedures and all required parts are available. This is expected to be completed by 22nd May 2023.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time asthe repair has been successfully completed.
Yours faithfully
Steve Oldham
4/20/23, 2:18 PM Second Row Left Seat Frame Weld
https://topix.landrover.jlrext.com/topix/content/document/view?id=1687240&groupId=1585 2/2
Global Customer Care Quality Director

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-252
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC APR 06, 2023 NHTSA Recall No. : 23V-252 Manufacturer Recall No. : N783 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 500 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 LAND ROVER RANGE ROVER
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2022-2023MY Land Rover Range Rover 7-seat vehicles where the second row 60% seat frame may have a latch installed with a defective weld built at the Solihull Vehicle Assembly Plant from February 11, 2022 – June 10, 2022. 500 vehicles in the United States and Federalized Territories. The potentially affected seat frames were determined from analysis of supplier production records. Potentially affected parts from the supplier have been traced to specific VINs that may have received a faulty component. Production Dates : FEB 11, 2022 – JUN 10, 2022
VIN Range 1 : Begin : SALKPBE78NA002238 End : SALKPBFU3PA012215 Not sequential Description of Defect :
Description of the Defect : A concern has been identified on certain 2022 & 2023 MY Land Rover Range Rover 7-seat vehicles where the second row 60% seat frame may have a latch installed with a defective weld. In vehicles that have a defective weld on the second row 60% seat frame latch, the seat may not be correctly secured.
Warnings of a non-latch state are provided on the instrument cluster.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the seat is incorrectly secured, in the event of a crash or sudden braking
where the second row 60% seat center position is occupied and the outboard seat occupant is not using the body mounted seat belt (such as where a child
seat is installed using LATCH/ISOFIX), the seat will move forward and Part 573 Safety Recall Report 23V-252 Page 2 upwards. This increases the risk of injury to first and second row seat occupants.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Rear Seat Base – Frame Component Description : Rear Seat Base – Frame Component Part Number : M8E2-613A11-BL Supplier Identification : Component Manufacturer
Name : Brose UK Address : Colliery Lane
Exhall, Coventry Foreign States CV7 9NW
Country : United Kingdom Chronology :
In September, 2022, Jaguar Land Rover (JLR) production verification durability testing identified a failure of a weld on the 60% seat latch of the second row seat frame designed for installation on Range Rover 7-seat vehicles. This issue was reported through JLRs critical concerns reporting process. A Product Safety and Compliance Committee (PSCC) investigation was opened on September 27, 2022. The PSCC requested the JLR Supplier Technical Assistance Team (STA) to fully define the scope of this issue. They reported their initial findings to the PSCC on October 12, 2022. During October and November, 2022, supplier reviews were conducted, to define potentially affected components and the impact on the seat frame functionality. The outcome of this work was reviewed at the PSCC on December 07, 2022 During January and February, 2023, physical assessments of the second row 60% seat as installed in vehicle were conducted. The progress and outcome of this assessment was reported to the PSCC during March, 2023. At the PSCC of March 28, 2023, the scope of the issue was discussed, the effect on vehicle operation was The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-252
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
reviewed and it was agreed that the issue be progressed to the Recall Determination Committee (RDC) for consideration. The RDC reviewed the issue on March 30, 2023, and concluded that this issue represents an unreasonable risk to safety, and a voluntary safety recall should be conducted. There have been no reported accidents, injuries or fires as a result of this concern. There are no warranty claims or field reports related to this matter.
Description of Remedy :
Description of Remedy Program : The rear seat base latch will be inspected. Where the inspection reveals a
not OK condition, the rear seat 60% frame and associated components will be replaced. Where the inspection reveals an OK condition, no further action is required. There will be no charge to the owners for this repair.
The affected vehicles will be covered under Jaguar Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on April 20, 2023. Distribution of
owner notification letters will occur on or before June 2, 2023.
Planned Dealer Notification Date : APR 20, 2023 – APR 20, 2023
Planned Owner Notification Date : JUN 02, 2023 – JUN 02, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-252
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC MAY 19, 2023 NHTSA Recall No. : 23V-252 Manufacturer Recall No. : N783 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 500 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2022-2023 LAND ROVER RANGE ROVER
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2022-2023MY Land Rover Range Rover 7-seat vehicles where the second row left (60%) seat frame may have a latch installed with a defective weld built at the Solihull Vehicle Assembly Plant from February 11, 2022 – June 10, 2022. 500 vehicles in the United States and Federalized Territories. The potentially affected seat frames were determined from analysis of supplier production records. Potentially affected parts from the supplier have been traced to specific VINs that may have received a faulty component. Production Dates : FEB 11, 2022 – JUN 10, 2022
VIN Range 1 : Begin : SALKPBE78NA002238 End : SALKPBFU3PA012215 Not sequential Description of Defect :
Description of the Defect : A concern has been identified on certain 2022 & 2023 MY Land Rover Range Rover 7-seat vehicles where the second row left (60%)seat frame may have a latch installed with a defective weld. In vehicles that have a defective weld on the second row left (60%) seat frame latch, the seat may not be correctly secured. Warnings of a non-latch state are provided on the instrument cluster.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : If the seat is incorrectly secured, in the event of a crash or sudden braking
where the second row left (60%) seat center position is occupied and the outboard seat occupant is not using the body mounted seat belt (such as
where a child seat is installed using LATCH/ISOFIX), the seat will move Part 573 Safety Recall Report 23V-252 Page 2 forward and upwards. This increases the risk of injury or death to first and second row seat occupants.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Rear Seat Base – Frame Component Description : Rear Seat Base – Frame Component Part Number : M8E2-613A11-BL Supplier Identification : Component Manufacturer
Name : Brose UK Address : Colliery Lane
Exhall, Coventry Foreign States CV7 9NW
Country : United Kingdom Chronology :
In September, 2022, Jaguar Land Rover (JLR) production verification durability testing identified a failure of a weld on the left (60%) seat latch of the second row seat frame designed for installation on Range Rover 7-seat vehicles. This issue was reported through JLRs critical concerns reporting process. A Product Safety and Compliance Committee (PSCC) investigation was opened on September 27, 2022. The PSCC requested the JLR Supplier Technical Assistance Team (STA) to fully define the scope of this issue. They reported their initial findings to the PSCC on October 12, 2022. During October and November, 2022, supplier reviews were conducted, to define potentially affected components and the impact on the seat frame functionality. The outcome of this work was reviewed at the PSCC on December 07, 2022 During January and February, 2023, physical assessments of the second row left (60%) seat as installed in vehicle were conducted. The progress and outcome of this assessment was reported to the PSCC during March, 2023. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-252
Page 3
The information contained in this report was submitted pursuant to 49 CFR §573
At the PSCC of March 28, 2023, the scope of the issue was discussed, the effect on vehicle operation was reviewed and it was agreed that the issue be progressed to the Recall Determination Committee (RDC) for consideration. The RDC reviewed the issue on March 30, 2023, and concluded that this issue represents an unreasonable risk to safety, and a voluntary safety recall should be conducted. There have been no reported accidents, injuries, deaths or fires as a result of this concern. There are no warranty claims or field reports related to this matter.
Description of Remedy :
Description of Remedy Program : The rear seat base latch will be inspected. Where the inspection reveals a
not OK condition, the rear seat left (60%) frame and associated components will be replaced. Where the inspection reveals an OK condition, no further action is required. There will be no charge to the owners for this repair.
The affected vehicles will be covered under Jaguar Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty.
How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production :
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on April 20, 2023. Distribution of
owner notification letters will occur on or before June 2, 2023.
Planned Dealer Notification Date : APR 20, 2023 – APR 20, 2023
Planned Owner Notification Date : JUN 02, 2023 – JUN 02, 2023
* NR – Not Reported

SEOCONTENT-END