February 1, 2018

TPMS Settings Incorrect/FMVSS 138

If the vehicle fails to warn the driver of low tire pressure, driving the vehicle may result in tire tread separation, increasing the risk of a crash.

 

NHTSA Campaign Number: 18V088

Manufacturer Jaguar Land Rover North America, LLC

Components TIRES

Potential Number of Units Affected 190

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2018 Land Rover Range Rover Evoque convertible vehicles equipped with 20-inch wheels. The Tire Pressure Monitoring System (TPMS) may be incorrectly set and thus may not illuminate the warning on the instrument panel when a tire’s pressure is 25% below the recommended cold inflation pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 138, “Tire Pressure Monitoring Systems.”

 

Remedy

Land Rover will notify owners, and dealers will update the TPMS setting to correct the illumination setting, free of charge. The recall began on March 9, 2018. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N164.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall

 

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SAFETY RECALL N164 (NHTSA 18V-088): TIRE PRESSURE MONITORING SYSTEM (TPMS) INCORRECT FOR 20-INCH TIRES IN INSTRUMENT CLUSTER (IC)

SERVICE BULLETIN

 

21-FEB-18

NO.: SRE18-05

SEC.: RECALL

MKT.: USA

 

Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2018 model year Land Rover Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.

United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.

United States Federal law requires retailers to complete any outstanding safety Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,000.00 per vehicle.

This Recall Service Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.

 

THIS BULLETIN UPDATES SRE18-04

 

DESCRIPTION OF ISSUE

An issue has been identified on a limited number of vehicles, fitted with 20-inch wheels, within the listed Affected Vehicle Range where the Tire Pressure Monitoring System (TPMS) pressure has been set incorrectly in the instrument cluster. The set instrument cluster stored pressures are employed by the TPMS system to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning telltale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard. The TPMS system set pressure on the instrument cluster does not correspond with the correct information on the Tire Placard. The pressures stated on the Tire Placard are correct.

 

AFFECTED VEHICLE RANGE

Range Rover Evoque (L538c; Convertible)
Model Year:  …………….. 2018
VIN:  …………………………… SALVD5RX8JH256731-SALVD5RX1JH295452

A total of 190 vehicles are potentially involved in the USA and Federalized Territories. Visit the InfoTrail website for a list of affected unsold (as of 15 February 2018) vehicles.

 

EFFECT ON VEHICLE OPERATION

Operation of tires at low inflation pressures can contribute to separation of the tire tread. If the tread separates from the tire, the driver can lose control of the vehicle, possibly resulting in a crash.

 

SERVICE PROGRAM / REWORK ACTION

An authorized Land Rover retailer will download the latest Tire Pressure Monitor (TPM) module software to the vehicle. There will be no charge to owners for this action under this program.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before 23 March 2018.

 

ACTION TO BE TAKEN

Check DDW to ensure that the vehicle is affected by Program Code ‘N164’ prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.

Sold vehicles will be subject to the standard Recall notification and Recall bulletin process detailing the action required for vehicles in the hands of owners.

Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin N164NAS, SAFETY RECALL: Tire Pressure Monitoring System (TPMS) Incorrect for 20Inch Tires, for detailed repair instructions.

 

PARTS

No parts required.

 

TOOLS

Refer to the Technical Bulletin referenced above for any required special tools.

 

WARRANTY

NOTE: check DDW to ensure that a vehicle is affected by this program prior to undertaking any rework action. 

At the time of confirming a booking for vehicle repair, ensure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.

Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS / SUNDRY CODE*	QTY. / VALUE*
N164	A	Tire Pressure Monitor Module – Update	86.91.48	0.20	–	–
N164	B	Tire Pressure Monitor Module – Update Drive in/drive out	86.91.48 02.02.02	0.20 0.20	– –	– –

 

Normal Warranty policies and procedures apply.

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TECHNICAL Q & A: SAFETY RECALL N164

 

Main Message: an issue has been identified with certain 2018 Model Year (MY) Land Rover Range Rover Evoque folding top vehicles equipped with 20-inch wheels. The Tire Pressure Monitoring System (TPMS) pressure has been set incorrectly in the Instrument Cluster (IC). The set IC stored pressures are employed by the TPMS system to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning tell-tale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard.

Q1	Who do I contact if a member of the press contacts me about this recall?
A	Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:. Stuart Schorr Vice President, Communications & Public Affairs Jaguar Land Rover North America, LLC sschorr@jaguarlandrover.com Office: +1-201-760-8561 Nathan Hoyt Product Communications Manager Jaguar Land Rover North America, LLC nhoyt@jaguarlandrover.com Office: +1-201-818-8316 Cell: +1-551-427-3199
Q2	Why is Jaguar Land Rover recalling certain Land Rover vehicles?
A	These vehicles are being recalled because, in the condition noted in the Main Message above, vehicles will not meet the requirements of Federal Motor Vehicle Safety Standards (FMVSS) No. 138 Tire Pressure Monitoring System. Operation of tires at low inflation pressures can contribute to separation of the tire tread. If the tread separates from the tire, the driver can lose control of the vehicle, possibly resulting in a crash.
Q3	Can you tell me more about what is wrong with the vehicles?
A	The TPMS warning light illuminates at a lower than specified pressure due to the incorrect tire pressures being recorded in the instrument cluster system. The pressures stored in the instrument cluster are used by the TPMS as the reference pressures.
Q4	How would the customer become aware of potentially having this concern?
A	Customers may notices a degradation of ride comfort where tires are not inflated to the correct pressures.
Q5	Does this concern affect vehicle safety?
A	Jaguar Land Rover is conducting this as this as a safety recall.
Q6	Has Jaguar Land Rover Limited received many complaints?
A	Jaguar Land Rover has received a small number of retailer/authorized repairer reports relating to this matter.
Q7	Have there been any accidents or injuries?
A	Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8	How was the condition discovered?
A	The condition was highlighted through retailer/authorized repairer field reports.
Q9	How long has Jaguar Land Rover known about this problem?
A	This issue started to be investigated in December 2017.
Q10	Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
A	We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11	What has Jaguar Land Rover done in production?
A	The correct tire pressure information is now recorded in the IC.
Q12	What will authorized Land Rover retailers do to the vehicles?
A	Authorized Land Rover retailers will update the IC information with the correct tire pressures.
Q13	Which vehicles are affected by this recall?
A	The following Land Rover Range Rover Evoque vehicles manufactured from June 13, 2017, to December 11, 2017, are affected: SALVD5RX8JH256731-SALVD5RX1JH295452
Q14	Are other Jaguar Land Rover models affected by these actions?
A	No other models, other than those listed on this document, are known to be affected by this condition.
Q15	Are parts available to rework vehicles?
A	Yes, the necessary software is available for authorized Land Rover retailers to conduct this repair.
Q16	How much will the recall cost Jaguar Land Rover?
A	Cost was not a factor in deciding to recall these vehicles.
Q17	How do I know if my vehicle is affected?
A	All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18	How long does it take for the vehicle to be inspected and repaired?
A	The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 15 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19	Can I continue to drive my vehicle safely until it has been recalled?
A	Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.

 

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N164NAS1

TECHNICAL BULLETIN

21 FEB 2018

 

© Jaguar Land Rover North America, LLC

NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.

 

INFORMATION

SECTION:

100-01: Identification Codes

 

SUBJECT/CONCERN:

SAFETY RECALL: Tire Pressure Monitoring System (TPMS) Incorrect For 20-Inch Tires In Instrument Cluster (IC)

 

AFFECTED VEHICLE RANGE:

MODEL:	MODEL YEAR:	VIN:	ASSEMBLY PLANT:	APPLICABILITY:
Range Rover Evoque (LV)	2018	256731-295452	Halewood	Folding Top

 

MARKETS:

 

CONDITION SUMMARY:

SITUATION:

An issue has been identified on a limited number of vehicles, fitted with 20-inch wheels, within the listed Affected Vehicle Range where the Tire Pressure Monitoring System (TPMS) pressure has been set incorrectly in the instrument cluster. The set instrument cluster stored pressures are employed by the TPMS system to determine pressure thresholds against which TPMS warning system activation should occur. The TPMS will not illuminate the warning telltale at the correct pressure when the tire pressure is 25% below the manufacturer’s recommended cold inflation pressure as stated on the Tire Placard. The TPMS system set pressure on the instrument cluster does not correspond with the correct information on the Tire Placard. The pressures stated on the Tire Placard are correct.

Operation of tires at low inflation pressures can contribute to separation of the tire tread. If the tread separates from the tire, the driver can lose control of the vehicle, possibly resulting in a crash.

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the Diagnostic and Workshop Procedures detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

PARTS:

No parts required.

 

SPECIAL TOOLS:

Jaguar Land Rover-approved Midtronics Battery Power Supply

Jaguar Land Rover-approved diagnostic tool with latest PATHFINDER software

 

WARRANTY:

NOTE:

Check DDW to make sure that a vehicle is affected by this program prior to undertaking any rework action.

 

At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Refer to TOPIx to obtain the latest repair time.

Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)	PARTS/SUNDRY CODE	QTY./VALUE
N164	A	Tire Pressure Monitor Module – Update	86.91.48	0.20	–	–
N164	B	Tire Pressure Monitor Module – Update Drive in/drive out	86.91.48 02.02.02	0.20 0.20	– –	– –

 

Normal Warranty policies and procedures apply.

 

DIAGNOSTIC PROCEDURE: PATHFINDER

This Diagnostic Procedure is only for vehicles requiring the Jaguar Land Rover-approved diagnostic tool with PATHFINDER.

CAUTIONS:

A Jaguar Land Rover-approved Midtronics battery power supply must be connected to the vehicle startup battery during diagnosis / module programming. All ignition ON/OFF requests must be carried out; failure to perform these steps may cause damage to control modules in the vehicle.

 

1

Connect the Jaguar Land Rover-approved Midtronics battery power supply to the vehicle startup battery.

 

2

NOTE:

The Jaguar Land Rover-approved diagnostic tool must be loaded with PATHFINDER version 140 (or later).

 

Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and begin a new session.

 

3

NOTE:

The Jaguar Land Rover-approved diagnostic tool will read the correct Vehicle Identification Number (VIN) for the current vehicle and automatically take the vehicle out of Transit mode if required.

 

Follow the on-screen prompts.

 

4

Select ECU Diagnostics.

 

5

Select Tire Pressure Monitor Module [TPM].

 

6

1. Follow all on-screen instructions until the application completes successfully.
2. When all tasks are complete, go to the next Step.

 

7

Exit the current session.

1. If required, reset the vehicle to Transit mode.
2. Select the Exit icon.

 

8

Disconnect the diagnostic tool and battery power supply from the vehicle.

 

9

Go to the Workshop Procedure below.

 

WORKSHOP PROCEDURE:

Check that the tire pressure information displayed on the Instrument Cluster (IC) corresponds to the tire pressures listed on the tire data label (see TOPIx Workshop Manual section 100-01: Identification Codes – Description and operation – Identification codes).

• If the tire pressure information displayed on the IC does correspond to the tire pressures on the tire data label, release the vehicle.
• If the tire pressure information displayed on the IC does not correspond to the tire pressures on the tire data label, submit an Electronic Product Quality Report (EPQR). 

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1 Affected Product

Vehicle

LAND ROVER

RANGE ROVER EVOQUE

2018

 

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11 Associated Documents

Manufacturer Notices(to Dealers,etc)- 21-FEB-18 – SAFETY RECALL N164 (NHTSA 18V-088): TIRE PRESSURE MONITORING SYSTEM (TPMS)INCORRECT FOR 20-INCH TIRES IN INSTRUMENT CLUSTER (IC)

RCMN-18V088-5525.pdf 102.756KB

 

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ISSUED Owner Notification Letter(Part 577)

RCONL-18V088-1775.pdf 273.803KB

 

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Recall Acknowledgement

RCAK-18V088-1605.pdf 245.838KB

 

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Manufacturer Notices(to Dealers,etc)- 15-FEB-18 – NOTIFICATION OF SAFETY RECALL N164 (NHTSA 18V-088)

RCMN-18V088-6906.pdf 60.4KB

 

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Recall 573 Report- AMENDMENT 1

RCLRPT-18V088-1072.PDF 215.868KB

 

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Non-Compliance Notice 573 Report/FMVSS 138

RCLRPT-18V088-2523.pdf 216.275KB

 

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Remedy Instructions and TSB

RCRIT-18V088-1189.pdf 205.946KB

 

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Recall Quarterly Report #2, 2018-2

RCLQRT-18V088-7182.PDF 214.618KB

 

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Recall Quarterly Report #1, 2018-1

RCLQRT-18V088-9036.PDF 214.517KB

 

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Recall Quarterly Report #3, 2018-3

RCLQRT-18V088-4945.PDF 211.324KB

 

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Recall Quarterly Report #4, 2018-4

RCLQRT-18V088-9208.PDF 211.436KB

 

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=18V088&docType=RCL

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Reprogramming

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.

 

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SDD Manual Software Download

Jaguar Techinfo

Land Rover Techinfo

 

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