January 17, 2019 NHTSA CAMPAIGN NUMBER: 19V040000
Crankshaft Pulley Bolt May Fracture
Engine failure can increase the risk of crash.
NHTSA Campaign Number: 19V040
Manufacturer Jaguar Land Rover North America, LLC
Components ENGINE
Potential Number of Units Affected 2,587
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2019 Range Rover, Range Rover Sport, Range Rover Velar and Discovery vehicles. The affected vehicles are equipped with V6 or V8 engines whose crankshaft pulley retaining bolt may fracture possibly resulting in engine failure.
Remedy
Land Rover has notified owners, and dealers will replace the crankshaft pulley center retaining bolt, free of charge. The recall began February 12, 2019. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N276.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
SAFETY RECALL N276: CENTER MAIN
CRANKSHAFT PULLEY BOLT
| NAS19.01.018 | WORKSHOP | USA |
AFTERSALES BULLETIN
JANUARY 31, 2019
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a voluntary Safety Recall on certain 2019 model year Land Rover Discovery, Range Rover Velar, Range Rover Sport, and Range Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding safety Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $21,780.00 per vehicle.
This Recall Service Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
THIS SAFETY RECALL SUPERSEDES UPS13118 WITH IMMEDIATE EFFECT
DESCRIPTION OF ISSUE
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the center main crankshaft damper/pulley bolt may fracture. A batch of bolts has been manufactured away from specification and therefore has the potential to develop cracks on the surface of the bolt, leading to hydrogen embrittlement. These cracks cause the bolt to fracture over time, leading to a loss of retention of the crankshaft pulley. Where bolt fracture occurs, the pulley will oscillate for a period, but ultimately the crankshaft nose will break, leading to engine failure.
AFFECTED VEHICLE RANGE
Discovery (L462; V6 3.0L S/C Petrol)
Model Year: …………….. 2019
VIN: …………………………… SALRG2RV6K2400447-SALRG2RV7K2400585
Range Rover Velar (L560; V6 3.0L S/C Petrol)
Model Year: …………….. 2019
VIN: …………………………… SALYM2EV3KA200254-SALYL2FV0KA207616
……………………………………. SALYB2EV3KA798495-SALYL2EV6KA799721
Range Rover Sport (L494; V6 3.0L S/C Petrol; V8 5.0L S/C Petrol)
Model Year: …………….. 2019
VIN: …………………………… SALWV2SVXKA421049-SALWR2RVXKA421871
……………………………………. SALWR2RV1KA829398-SALWZ2SE8KA839338
Range Rover (L405; V6 3.0L S/C Petrol; V8 5.0L S/C Petrol)
Model Year: …………….. 2019
VIN: …………………………… SALGS2SV7KA531120-SALGS2RE7KA541393
A total of 2,587 vehicles are potentially affected in the USA and Federalized Territories. Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Fracture of the crankshaft pulley bolt and associated breakage of the crankshaft nose will lead to the vehicle displaying a number of warning lights, quickly followed by loud noises, engine power loss, and the potential for engine failure. Further, the loose pulley could damage engine compartment components or puncture the hood and become a hazard to pedestrians or other road users.
Vehicles with a bolt from the affected batch may cut out while in motion with no ability to be restarted.
Engine cut-out with minimal warning poses an unreasonable risk to safety and may result in a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified and instructed to take their vehicle to an authorized Land Rover retailer who will replace the center main crankshaft damper/pulley bolt. There will be no charge to owners for this action under this program.
OWNER NOTIFICATION
Owners will receive a notification by mail on or before March 11, 2019.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N276NAS, SAFETY RECALL: Center Main Crankshaft Pulley Bolt, for detailed repair instructions.
PARTS
NOTE: only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs.
| DESCRIPTION | PART NUMBER / SUNDRY CODE |
QUANTITY / VALUE |
EXPECTED PERCENTAGE DEMAND |
|---|---|---|---|
| Bolt – Crankshaft pulley | LR011952 | 1 | 100 |
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE |
OPTION CODE |
DESCRIPTION | SRO | TIME (HOURS) |
PARTS / SUNDRY CODE |
QUANTITY / VALUE |
| H181 | A | Discovery, Range Rover Sport, Range Rover
Crankshaft pulley bolt(s) – Renew |
12.21.89.01 |
0.9 |
LR011952 |
1 |
| H181 | B | Discovery, Range Rover Sport,
Crankshaft pulley bolt(s) – Renew Drive In/drive out |
12.21.89.01 02.02.02 |
0.9 0.2 |
LR011952 – |
1 – |
| H181 | C | Range Rover Velar
Crankshaft pulley bolt(s) – Renew |
12.21.89.01 |
1.5 |
LR011952 |
1 |
| H181 | D | Range Rover Velar
Crankshaft pulley bolt(s) – Renew Drive In/drive out |
12.21.89.01 02.02.02 |
1.5 0.2 |
LR011952 – |
1 – |
Normal Warranty policies and procedures apply.
TECHNICAL Q & A: SAFETY RECALL N276
Main Message: The center main crankshaft damper/pulley bolt may fracture. A batch of bolts has been manufactured away from specification and therefore has the potential to develop cracks on the surface of the bolt leading to hydrogen embrittlement. These cracks cause the bolt to fracture over time, leading to a loss of retention of the crankshaft pulley. Where bolt fracture occurs, the pulley will oscillate for a period, but ultimately the crankshaft nose will break leading to engine failure.
Fracture of the crankshaft pulley bolt and associated breakage of the crankshaft nose will lead to the vehicle displaying a number of warning lights, quickly followed by loud noises, engine power loss, and the potential for engine failure. Further, the loose pulley could damage engine compartment components or puncture the hood and become a hazard to pedestrians or other road users.
| Q1 | Who do I contact if a member of the press contacts me about this recall? | ||
| A | Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
|
||
| Q2 | Why is Jaguar Land Rover recalling certain Land Rover vehicles? | ||
| A | Vehicles in this condition pose an unreasonable risk to safety.
|
||
| Q3 | Can you tell me more about what is wrong with the vehicles? | ||
| A | The V6 and V8 engines installed in certain 2019 Model Year Land Rover Discovery, Range Rover Velar, Range Rover Sport, and Range Rover vehicles may have been installed with a crankshaft pulley bolt manufactured away from specification which has the potential to develop cracks on the surface of the bolt, leading to hydrogen embrittlement. These cracks will cause the bolt to fracture over time, causing a loss of retention of the crankshaft pulley, allowing the pulley to oscillate and subsequently break the crankshaft nose, leading to engine failure.
|
||
| Q4 | How would the customer become aware of potentially having this concern? | ||
| A | It is possible there will be increased engine vibration, warning lamps may illuminate, and unusual engine noises experienced as the failure progressively occurs.
|
||
| Q5 | Does this concern affect vehicle safety? | ||
| A | Yes. All of the engines with affected bolts installed are at risk of suffering this failure, such that the rate of the risk of engine stall with minimal warning poses an unreasonable risk to safety.
|
||
| Q6 | Has Jaguar Land Rover Limited received many complaints? | ||
| A | No, there have been no complaints received related to this issue.
|
||
| Q7 | Have there been any accidents or injuries? | ||
| A | Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
|
||
| Q8 | How was the condition discovered? | ||
| A | A concern was raised from the Bridgend Engine Assembly plant.
|
||
| Q9 | How long has Jaguar Land Rover known about this problem? | ||
| A | Investigation into this concern started on December 11, 2018.
|
||
| Q10 | Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take? | ||
| A | We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
|
||
| Q11 | What has Jaguar Land Rover done in production? | ||
| A | The affected batch of bolts has been replaced with bolts manufactured to known condition (batch audit in lab confirmed no stress cracks and hardness are back to within process control).
|
||
| Q12 | What will an authorized Land Rover retailer do to the vehicles? | ||
| A | Authorized Land Rover retailers will replace the center main crankshaft damper/pulley bolt with one of the correct specification.
|
||
| Q13 | Which vehicles are affected by this recall? | ||
| A | The following 2019MY Land Rover vehicles, manufactured from October 12, 2018, to December 13, 2018, are affected:
Discovery ……………………….. SALRG2RV6K2400447-SALRG2RV7K2400585 Range Rover Velar ………… SALYM2EV3KA200254-SALYL2FV0KA207616 Range Rover Sport ……….. SALWV2SVXKA421049-SALWR2RVXKA421871 Range Rover ………………….. SALGS2SV7KA531120-SALGS2RE7KA541393
|
||
| Q14 | Are other Jaguar Land Rover models affected by these actions? | ||
| A | Yes, certain 2019MY Jaguar F-PACE, F-TYPE, and XJ models are affected and are being remedied by Safety Recall N181.
|
||
| Q15 | Are parts available to rework vehicles? | ||
| A | Yes, the necessary parts are available for authorized Land Rover retailers to conduct this repair.
|
||
| Q16 | How much will the recall cost Jaguar Land Rover? | ||
| A | Cost was not a factor in deciding to recall these vehicles.
|
||
| Q17 | How do I know if my vehicle is affected? | ||
| A | All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
|
||
| Q18 | How long does it take for the vehicle to be inspected and repaired? | ||
| A | The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take up to 2.5 hours. Due to retailer schedules, vehicles may be required for longer.
|
||
| Q19 | Can I continue to drive my vehicle safely until it has been recalled? | ||
| A | Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
|
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
February 12, 2019
Safety Recall N276: Center Main Crankshaft Pulley Bolt
Vehicles Affected: Land Rover Discovery, Range Rover Velar, Range Rover Sport and Range Rover.
Model Year: 2019
National Highway Traffic Safety Administration (NHTSA) Recall Number: 19V-040
Dear Land Rover Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that a defect which relates to motor vehicle safety exists in certain 2019 model year Land Rover Discovery, Range Rover Velar, Range Rover Sport, and Range Rover vehicles.
Your vehicle is included in this Recall action.
What is the reason for this program?
The center main crankshaft damper/pulley bolt may fracture. A batch of bolts has been manufactured away from specification and therefore has the potential to develop cracks on the surface of the bolt. These cracks cause the bolt to fracture over time, leading to a loss of retention of the crankshaft pulley. Where bolt fracture occurs, it will ultimately cause the crankshaft nose to break, leading to engine failure. (Thereby deleting pulley will oscillate for a period).
Fracture of the crankshaft pulley bolt and associated breakage of the crankshaft nose will lead to the vehicle displaying a number of warning lights, quickly followed by loud noises, engine power loss and the potential for engine failure. Further, the loose pulley could damage engine compartment components or puncture the hood and become a hazard to pedestrians or other road users.
Vehicles with a bolt from the affected batch may stall while in motion with no ability to be restarted.
Engine stall with minimal warning poses an unreasonable risk to safety and may result in a crash.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above. An authorized Land Rover retailer will replace the center main crankshaft damper/pulley bolt with one of the correct specification.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer, provide them with your Vehicle
Identification Number (VIN), and request a service date to complete the work required under Program Code ‘N276’ completed on your vehicle.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take up to 2.5 hours, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of the new owner, using the return postage-paid card enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: [email protected],
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator, National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or you call the toll-free Vehicle safety Hotline at 888-327-4236 (TTY: 800-424-9153), or go to http://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Eric Johnstön
Vice President Customer Service
Jaguar Land Rover North America, LLC
4 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
|---|---|---|
| LAND ROVER | DISCOVERY | 2019 |
| LAND ROVER | RANGE ROVER | 2019 |
| LAND ROVER | RANGE ROVER SPORT | 2019 |
| LAND ROVER | RANGE ROVER VELAR | 2019 |
9 Associated Documents
Remedy Instructions and TSB
RCRIT-19V040-6323.pdf 562.251KB
ISSUED Owner Notification Letter(Part 577)
RCONL-19V040-5716.pdf 1179.584KB
Chronology
RMISC-19V040-0662.pdf 97.509KB
Defect Notice 573 Report
RCLRPT-19V040-4232.PDF 216.394KB
Recall Acknowledgement
RCAK-19V040-4188.pdf 246.167KB
Manufacturer Notices(to Dealers,etc) – PORT VEHICLE RELEASE UPDATE / SAFETY RECALL CENTER MAIN CRANKSHAFT PULLEY
RCMN-19V040-6085.pdf 135.457KB
Manufacturer Notices(to Dealers,etc)- PORT VEHICLE RELEASE UPDATE / SAFETY RECALL CENTER MAIN CRANKSHAFT PULLEY
RCMN-19V040-1534.pdf 135.457KB
Manufacturer Notices(to Dealers,etc) – SAFETY RECALL N276: CENTER MAIN CRANKSHAFT PULLEY BOLT
RCMN-19V040-4882.pdf 641.768KB
Recall Quarterly Report #1, 2019-1
RCLQRT-19V040-2337.PDF 211.149KB
Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=19V040&docType=RCL
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Last update on 2019-06-13 / Affiliate links / Images from Amazon Product Advertising API
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