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December 3, 2020 NHTSA CAMPAIGN NUMBER: 20V751000
Instrument Cluster Malfunction/FMVSS 101
The changing displays may cause driver distraction or confusion and possibly result in excessive speed, which can increase the risk of a crash.
NHTSA Campaign Number: 20V751
Manufacturer Jaguar
Land Rover North America, LLC
Components ELECTRICAL SYSTEM
Potential Number of Units Affected 23
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Discovery Sport and Range Rover Evoque vehicles. A software error may cause the instrument cluster to randomly alternate the speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H) without driver input to the display unit. As such, these vehicles fail to comply with the requirements of the Federal Motor Vehicle Safety Standard (FMVSS) number 101, “Control and Displays.”
Remedy
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. The recall began January 19, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N516.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H while the vehicle is in motion without the driver making any selection of display units.
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101 ‘Controls and Displays’ and other state level regulations requiring the speedometer to read in MPH.
AFFECTED VEHICLE RANGE
A total of 23 vehicles are involved in the USA and Federalized Territories.
Discovery Sport
Model Year: ………….. 2020
VIN: ………………………… SALCT2FX1LH840601-SALCT2FXXLH843254
Range Rover Evoque
Model Year: ………….. 2020
VIN: ………………………… SALZP2FX8LH001320-SALZP2FX7LH077837
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
The information displayed to the driver may not be in the correct units for the country where the vehicle is being driven. This may confuse and distract the driver. In certain circumstances it could lead the driver to break the speed limit or drive the vehicle at excessive speed and potentially cause a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will update the vehicle software to the correct specification. There will be no charge to owners for this action under this Program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before January 29, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N516NAS, Non-Compliance Recall N516: Instrument Panel Cluster (IPC) Displaying Incorrect Speedometer Units, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
TECHNICAL Q & A: NON-COMPLIANCE RECALL N516
Main Message: an issue has been identified with certain 2020 model year Land Rover Discovery Sport vehicles. Due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between MPH and KM/H while the vehicle is in motion without the driver making any selection of display units.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr Vice President, Communications & Public Affairs Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com Office: +1-201-760-8561 Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) 101 Controls and Displays and other state level regulations requiring the speedometer to read in MPH.
Q3 Can you tell me more about what is wrong with the vehicles?
Vehicles in this condition had received and in-service software update through retailers. The software updated caused the data buffer transfer to incorrectly cache the data in the Instrument Panel Cluster (IPC) control module. Without the correctly cached data, the IPC will alternate between mph and km/h speedometer readings at random, and without any input or selection by the driver.
Q4 How would the customer become aware of potentially having this concern?
Customers will notice their speedometer and odometer randomly switching between their originally selected display units of mph or km/h.
Q5 Does this concern affect vehicle compliance?
Yes. Vehicles in this condition do not meet the requirements noted above.
Q6 Has Jaguar Land Rover Limited received many complaints?
Jaguar Land Rover has received a small number of reports relating to this matter.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
Jaguar Land Rover has received a small number of reports relating to this matter.
Q9 How long has Jaguar Land Rover known about this problem?
The investigation was opened on October 27, 2020.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
This issue only affects vehicles which have received an in-service software update. It does not affect vehicles in production.
Q12 What will an authorized Land Rover retailer do to the vehicles?
Authorized Land Rover retailers will update the vehicle software to the correct specification.
Q13 Which vehicles are affected by this recall?
Certain 2020 model year Land Rover vehicles, within the listed VIN ranges and manufactured from January 16, 2019 to January 8, 2020, are affected:
Discovery Sport SALCT2FX1LH840601-SALCT2FXXLH843254
Range Rover Evoque SALZP2FX8LH001320-SALZP2FX7LH077837
Q14 Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
Yes, the necessary software is available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer if they have any concerns regarding their vehicles.
SUBJECT/CONCERN:
Non-Compliance Recall: Instrument Panel Cluster (IPC) Displaying Incorrect Speedometer Units
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| Discovery Sport (LC) | 2020 | 840601-843443 |
| New Range Rover Evoque (LZ) | 2020 | 001320-077837 |
MARKETS:
CANADA, USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle where, due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between MPH and KM/H while the vehicle is in motion without the driver making any selection of display units.
Vehicles in this condition do not meet the requirements of Canadian Motor Vehicle Safety Standard (CMVSS) 101 Controls, Tell-tales, Indicators and Sources of Illumination, Federal Motor Vehicle Safety Standard (FMVSS) 101 Controls and Displays, and other state level regulations requiring the speedometer to read in MPH.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
DIAGNOSTIC INSTRUCTION:
CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
1.
CAUTION:
A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programming.
Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
2.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 310 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
3.
Follow all on-screen instructions.
◦ 1. Select ‘ECU Diagnostics’.
◦ 2. Select ‘Gateway Module ‘A’ [GWM]’.
◦ 3. Select ‘Update ECU’.
◦ Follow the on-screen instructions until the application finishes successfully.
4.
Only if required: set the vehicle to Transit mode.
◦ Follow the on-screen instructions until the application finishes successfully.
5.
Exit the current session.
6.
Disconnect the diagnostic equipment and battery support unit from the vehicle.
SEOCONTENT-START
N516NAS1
TECHNICAL BULLETIN
07 JAN 2021
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
100-00
S E C T I O N :
Non-Compliance Recall: Instrument Panel Cluster (IPC) Displaying Incorrect
Speedometer Units
S U B J E C T / C O N C E R N :
MODEL: MODEL YEAR: VIN:
Discovery Sport (LC) 2020 840601-843443
New Range Rover Evoque (LZ) 2020 001320-077837
A F F E C T E D V E H I C L E R A N G E :
Page 1 of 5
https://topix.jlrext.com/topix/service/procedure/1120233/ODYSSEY_FSA/G2788054/en_U… 1/7/2021
CANADA, USA
MARKET S :
SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected
Vehicle where, due to an error in a service software update, the Instrument Panel
Cluster (IPC) randomly displays alternating speedometer and odometer units between
MPH and KM/H while the vehicle is in motion without the driver making any selection
of display units.
Vehicles in this condition do not meet the requirements of Canadian Motor Vehicle
Safety Standard (CMVSS) 101 Controls, Tell-tales, Indicators and Sources of
Illumination, Federal Motor Vehicle Safety Standard (FMVSS) 101 Controls and
Displays, and other state level regulations requiring the speedometer to read in MPH.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and
refrain from releasing the vehicles for new vehicle sale pending completion of the
procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this
performed as part of the Pre-Delivery Inspection (PDI) process but must have it
completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next
available opportunity.
C O N D I T I O N S U M M A R Y :
Page 2 of 5
https://topix.jlrext.com/topix/service/procedure/1120233/ODYSSEY_FSA/G2788054/en_U… 1/7/2021
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant
Option Code; this will result in payment of the stated time. The SRO and part
information is included for information only. The Option Code(s) that allows for the
drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
N516 A Gateway Module A (GWM) – Update
– Replace ECU
85.87.12 0.2
N516 B GWM – Update – Replace ECU
Drive in/drive out
85.87.12
02.02.02
0.2
0.2
Normal Warranty policies and procedures apply.
W A R R A N T Y I N F O R M A T I O N :
Page 3 of 5
https://topix.jlrext.com/topix/service/procedure/1120233/ODYSSEY_FSA/G2788054/en_U… 1/7/2021
CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause
damage to vehicle control modules.
***********************************************************************************************************
IMPORTANT NON-COMPLIANCE RECALL
This notice applies to your vehicle,
January 19, 2021
NON-COMPLIANCE RECALL N516: Instrument Panel Cluster (IPC) Displaying Incorrect
Speedometer Units
Vehicles Affected: Land Rover Discovery Sport, Land Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-751 Dear Land Rover
Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that certain 2020 model year Land Rover Discovery Sport and Range Rover
Evoque vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 101,
“Controls and Displays”.
Your vehicle is included in this Recall action.
What is the reason for this program?
Due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays
alternating speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour
(KM/H) while the vehicle is in motion without the driver making any selection of display units.
The information displayed to the driver may not be in the correct units for the country where the
vehicle is being driven. Displaying the incorrect units may confuse and distract the driver. In
certain circumstances, it could lead the driver to break the speed limit or drive the vehicle at
excessive speed and potentially cause a crash.
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard
(FMVSS) number 101, “Controls and Displays” and other state level regulations requiring the
speedometer to read in MPH.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to update the vehicle software
to the correct specification.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N516’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within ten days.
orth America, LLC
ah, NJ 07495 Tel: 201.818.8500
How Long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to
customers and is expected to take approximately 30 minutes, although your retailer may need your
vehicle for a longer time. Your retailer can provide you with a better estimate of the overall
time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would appreciate the name and address of
the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com, If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
**************************************************************************************************************
NON-COMPLIANCE RECALL N516 (NHTSA 20V-
751) – INSTRUMENT PANEL CLUSTER (IPC)
DISPLAYING INCORRECT SPEEDOMETER UNITS
NAS21.01.007 RECALL USA AFTERSALES BULLETIN
JANUARY 7, 2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Non-Compliance Recall on certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,329.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS20.12.011.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where, due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H while the vehicle is in motion without the driver making any selection of display units.
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101 ‘Controls and Displays’ and other state level regulations requiring the speedometer to read in MPH.
AFFECTED VEHICLE RANGE
A total of 23 vehicles are involved in the USA and Federalized Territories.
Discovery Sport Model Year: ………….. 2020 VIN: ………………………… SALCT2FX1LH840601-SALCT2FXXLH843254
Range Rover Evoque Model Year: ………….. 2020 VIN: ………………………… SALZP2FX8LH001320-SALZP2FX7LH077837
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
The information displayed to the driver may not be in the correct units for the country where the vehicle is being driven. This may confuse and distract the driver. In certain circumstances it could lead the driver to break the speed limit or drive the vehicle at excessive speed and potentially cause a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will update the vehicle software to the correct specification. There will be no charge to owners for this action under this Program.
OWNER NOTIFICATION
Owner notification is expected to occur on or before January 29, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N516NAS, Non-Compliance Recall N516: Instrument Panel Cluster (IPC) Displaying Incorrect Speedometer Units, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS)
N516
A
Gateway Module A (GWM) – Update – Replace ECU
85.87.12
0.2 N516 B Gateway Module A (GWM) – Update – Replace ECU Drive in/drive out 85.87.12 02.02.02 0.2 0.2
Normal Warranty policies and procedures apply.
SAMPLE OWNER LETTER: NON-COMPLIANCE RECALL N516
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALXXXXXXXXXXXXXX
January 2021
Non-Compliance Recall N516: Instrument Panel Cluster (IPC) Displaying Incorrect Speedometer Units
Vehicle Affected: Land Rover Discovery Sport, Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-751
Dear Land Rover Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that certain 2020 model year Land Rover Discovery Sport and Range Rover Evoque vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 101 ‘Controls and Displays’.
Your vehicle is included in this Recall action.
What is the reason for this program?
Due to an error in a service software update, the Instrument Panel Cluster (IPC) randomly displays alternating speedometer and odometer units between Miles Per Hour (MPH) and Kilometers Per Hour (KM/H while the vehicle is in motion without the driver making any selection of display units.
The information displayed to the driver may not be in the correct units for the country where the vehicle is being driven. Displaying the incorrect units may confuse and distract the driver. In certain circumstances it could lead the driver to break the speed limit or drive the vehicle at excessive speed and potentially cause a crash.
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101 ‘Controls and Displays’ and other state level regulations requiring the speedometer to read in MPH.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to update the vehicle software to the correct specification.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N516’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
SEOCONTENT-END
2 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LAND ROVER | DISCOVERY SPORT | 2020 |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
10 Associated Documents
Remedy Instructions and TSB
RCRIT-20V751-2987.pdf 100.698KB
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Noncompliance Notice 573 Report
RCLRPT-20V751-3652.PDF 216.576KB
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Recall Acknowledgement
RCAK-20V751-8507.pdf 244.896KB
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Manufacturer Notices(to Dealers,etc)- NON-COMPLIANCE RECALL N516 (NHTSA 20V-751) – INSTRUMENT PANEL CLUSTER (IPC) DISPLAYING INCORRECT SPEEDOMETER UNITS
RCMN-20V751-7535.pdf 179.123KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V751-1484.pdf 333.62KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS N516 RECALL – INCORRECT SPEEDOMETER UNITS DISPLAY
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS – RECALL UPDATE
RMISC-20V751-3669.pdf 57.742KB
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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF NONCOMPLIANCE RECALL N516 (NHTSA 20V-751)
RCMN-20V751-9181.pdf 127.975KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-20V751-6866.PDF 211.138KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-20V751-7251.PDF 211.244KB
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- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
- Integrated Excellence, Always Up-to-Date: Featuring the exclusive RLink Platform to provide a streamlined experience with one-click driver installation and management, ensuring flawless integration with your OE software, maintaining the original performance quality. The built-in operation guide makes mastering OE software quick and easy, so you can get started right away. Plus, with lifetime free updates, your diagnostics will stay current with the latest drivers and innovations
- Efficiency Meets Versatility: Engineered to support three CAN channels simultaneously - CAN FD and CAN-CC included, giving you the edge in fast troubleshooting. To perfectly synchronized with the OE software, please diagnose with active subscriptions and make sure your computer system is running a compatible 64-bit Windows version (7, 8, 10 or later) to fully leverage the power of RLink J2534. *We don't provide extra OE software
- 【J2534 PROTOCOL WITH SMARTLINKC】 LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- 【INTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSIS】 X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
- 【TOP HARDWARE CONFIGURATION, UPGRADED OF LAUNCH X431 PRO3S+】 LAUNCH X431 PRO3S+ELITE diagnostic scanner possess with Android 10.0 OS; CPU 4-Core Processor, 2.0 GHz. Greatly increased the speed of running multiple task. 2.4GHz/5GHz; 6300mAh/7.6V stronger battery capacity; 10.1 Inch Touchscreen with 8MP camera; AUTO VIN; 4GB+64GB storage memory; 20X faster transmission rate, save more vehicle documents and customer data; Supports 25+ Software Languages, such as EN, DE, FR, SP nd JP and so on.
- 【3000+ ACTIVE TEST/BI-DIRECTIONAL CONTROL LAUNCH SCANNER】 LAUNCH X431 PRO3S+ELITE HD automotive scanner is a cost-effective bidirectional scanner that deserves owned by every repairing DIYers and mechanics. You can easily send command signal at fingertips from the scanner to various module actuators to test component integrity and functionality in minutes or even seconds to tell if replacement or repair is needed.
- 【COMPLETE 60+ HOT RESETS, CALIBRATION, INITIALIZATION, RELEARN】 LAUNCH X431 PRO3S+ELITE SmartLinkC escaner automotriz professional enjoys 60+ special service, such as Oil Reset, ABS brake bleed, EPB, SAS, BMS, Suspension, Injector reset, Power Balance, Turbo Calibration, VGT, Transmission Adaption, Throttle Adaptation, matching and etc. rigorous on-site testing has been performed to ensure 100% availability.
- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
- 【2025 NEWEST LAUNCH 1st Advanced Scan Tool Compatible With 12V&24V Vehicles】Design for Passenger&Commercial Vehicles 2 in1,work for Cars/Trucks/buses/trailers/excavators/diesel engine/pick-up/etc.
- 【J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
- 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
- 【2025 BEST Advanced Hardware & All Systems Diagnosis+Topology Display 】Support All systems Diagnostic including ENG, AT, ECM, TCM, ABS, SRS, BCM, BMS, TPMS, SAS, Fuel System, Light System and more.
- 【Wider Vehicle Coverage of 12V & 24V Vehicles + 25 Languages】LAUNCH X431 PRO3S+SMARTLINK HD automotive scanner is ALL-IN-ONE Scan Tool for 12V cars and 24V Heavy-duty trucks support CANFD & DOIP.
Last update on 2025-04-17 / Affiliate links / Images from Amazon Product Advertising API
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