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December 17, 2020 NHTSA CAMPAIGN NUMBER: 20V794000
Seat Material Burn Rate/FMVSS 302
A seat cover that burns too quickly can increase the risk of injury in the event of a fire.
NHTSA Campaign Number: 20V794
Manufacturer Jaguar
Land Rover North America, LLC
Components SEATS
Potential Number of Units Affected 66
Summary
Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020 Range Rover Evoque vehicles equipped with climate specification front seats trimmed with “Dinamica” cloth. In the event of a fire, the seat material may burn quicker than allowed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, “Flammability of Interior Materials.”
Remedy
Land Rover will notify owners, and dealers will replace the front seat covers, free of charge. The recall began February 26, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N524.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the Affected Vehicle Range equipped with climate specification front seats trimmed with Dinamica® cloth (a laminate bonded seat material). The seat material does not meet the burn rate requirements of Federal Motor Vehicle Safety Standards FMVSS 302 – Flammability of Interior Materials (571.302 S4.3(a)).
AFFECTED VEHICLE RANGE
A total of 66 vehicles are potentially involved in the USA and Federalized Territories.
Range Rover Evoque
Model Year: ………….. 2020
VIN: ………………………… SALZM2GX7LH000943-SALZP2FX0LH084306
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
Materials not meeting FMVSS 302 requirements may, if subjected to a fire, burn at a faster rate than permitted allowing the spread of the fire faster than permitted. In this non-compliant condition, in the event of fire, could lead to an increased risk of injury to the vehicle occupants and greater damage to the vehicle.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized Land Rover retailer who will replace the front row left and right seatback covers with a sewn bonded Dinamica® seat material. Unsold vehicles will have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer. Affected vehicles already in the hands of customers must be updated at the next available opportunity.
OWNER NOTIFICATION
Owners will have received an interim letter (sample attached) by February 12, 2021, notifying them of this Recall. They will then receive a second notification by March 22, 2021, asking them to contact an authorized Land Rover
retailer, who will replace the front row left and right seatback covers. There will be no charge to owners for this action under this Program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.
Jaguar Land Rover North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin N524NAS, SAFETY RECALL: Front Seat Backrest Cover – Material Flammability, for detailed repair instructions.
TECHNICAL Q & A: SAFETY RECALL N524
Main Message: an issue has been identified on certain vehicles equipped with climate specification front seats trimmed with Dinamica® cloth (a laminate bonded seat material). The seat material may burn quicker than allowed by the burn rate requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, ‘Flammability of Interior Materials (571.302 S4.3(a))’.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please ensure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Director, Communications
Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Materials not meeting FMVSS 302 regulation requirements may, if subjected to a fire, burn at a faster rate than permitted allowing the spread of the fire faster than permitted. In this non-compliant condition, in the event of fire, could lead to an increased risk of injury to the vehicle occupants and greater damage to the vehicle.
Q3 Can you tell me more about what is wrong with the vehicles?
In this non-compliant condition, in the event of fire, could lead to an increased risk of injury to the vehicle occupants and greater damage to the vehicle.
Q4 How would the customer become aware of potentially having this concern?
The customer will not be aware of this issue.
Q5 Does this concern affect vehicle safety?
Yes, this failure to meet the requirements of FMVSS 302 regarding the flammability of interior materials and has issued a voluntary safety recall for the affected vehicles.
Q6 Has Jaguar Land Rover Limited received many complaints?
Jaguar Land Rover has not received any reports relating to this matter.
Q7 Have there been any accidents, fires, or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
An investigation was opened following an alert raised by the seat trim supplier.
Q9 How long has Jaguar Land Rover known about this problem?
The issue was opened on October 13, 2020.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to ensure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
Range Rover Evoque vehicles manufactured with climate controlled front seats will now be trimmed with sewn bonded Dinamica cloth which meets applicable interior flammability regulation requirements.
Q12 What will authorized Land Rover retailers do to the vehicles?
Authorized Land Rover retailers will replace the seat covering on the front seats with a sewn bonded Dinamica seat material.
Q13 Which vehicles are affected by this recall?
The following VIN range of 2020 model year Land Rover Range Rover Evoque vehicles, manufactured from January 10, 20219 to January 29, 2020, are affected: SALZM2GX7LH000943-SALZP2FX0LH084306
Q14 Are other Jaguar Land Rover models affected by these actions?
No other models, other than those listed on this document, are known to be affected by this condition.
Q15 Are parts available to rework vehicles?
Yes, the necessary parts are available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take no longer than one (1) hour. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
SUBJECT/CONCERN:
SAFETY RECALL: Front Seat Backrest Cover – Material Flammability
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| New Range Rover Evoque (LZ) | 2020 | 000943-094008 |
MARKETS:
CANADA, USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Land Rover vehicles within the Affected Vehicle Range equipped with climate specification front seats trimmed with Dinamica® cloth (a laminate bonded seat material). The seat material does not meet the burn rate requirements of Canadian Motor Vehicle Safety Standards (CMVSS) number 302, ‘Flammability of Interior Materials’, and Federal Motor Vehicle Safety Standards (FMVSS) number 302, ‘Flammability of Interior Materials (571.302 S4.3(a))’ .
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
PARTS INFORMATION:
| DESCRIPTION | PART NUMBER | QUANTITY |
| Front seat backrest cover – Right | LR115436 | 1 |
| Front seat backrest cover – Right | LR117439 | 1 |
| Front seat backrest cover – Right | LR122334 | 1 |
| Front seat backrest cover – Right | LR122438 | 1 |
| Front seat backrest cover – Left | LR125984 | 1 |
| Front seat backrest cover – Left | LR122363 | 1 |
| Front seat backrest cover – Left | LR122361 | 1 |
| Front seat backrest cover – Left | LR122362 | 1 |
| Hog rings | HYX100060 | 18 |
SERVICE INSTRUCTION:
1.
Renew the front row left and right seat backrest covers (see TOPIx Workshop Manual section 501-10: Seating – Removal and Installation – Front Row Seat Backrest Cover – Vehicles With Climate Controlled Seats).
SEOCONTENT-START
N524NAS1
TECHNICAL BULLETIN
18 FEB 2021
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do the
job properly and safely. It informs these Technicians of conditions that may occur on
some vehicles, or provides information that could assist in proper vehicle service. The
procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do
not assume that a condition described affects your vehicle. Contact an authorized
Land Rover service facility to determine whether this bulletin applies to a specific
vehicle.
501-10
S E C T I O N :
SAFETY RECALL: Front Seat Backrest Cover – Material Flammability
S U B J E C T / C O N C E R N :
MODEL: MODEL YEAR: VIN:
New Range Rover Evoque (LZ) 2020 000943-094008
A F F E C T E D V E H I C L E R A N G E :
MARKET S :
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NOTE:
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalogue
(EPC) to confirm part number(s) necessary to perform repairs.
DESCRIPTION PART NUMBER QUANTITY
Front seat backrest cover – Right LR115436 1
Front seat backrest cover – Right LR117439 1
CANADA, USA
SITUATION:
An issue has been identified on certain Land Rover vehicles within the Affected Vehicle
Range equipped with climate specification front seats trimmed with Dinamica® cloth
(a laminate bonded seat material). The seat material does not meet the burn rate
requirements of Canadian Motor Vehicle Safety Standards (CMVSS) number 302,
‘Flammability of Interior Materials’, and Federal Motor Vehicle Safety Standards
(FMVSS) number 302, ‘Flammability of Interior Materials (571.302 S4.3(a))’ .
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and
refrain from releasing the vehicles for new vehicle sale pending completion of the
procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this
performed as part of the Pre-Delivery Inspection (PDI) process but must have it
completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next
available opportunity.
C O N D I T I O N S U M M A R Y :
P A R T S I N F O R M A T I O N :
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DESCRIPTION PART NUMBER QUANTITY
Front seat backrest cover – Right LR122334 1
Front seat backrest cover – Right LR122438 1
Front seat backrest cover – Left LR125984 1
Front seat backrest cover – Left LR122363 1
Front seat backrest cover – Left LR122361 1
Front seat backrest cover – Left LR122362 1
Hog rings HYX100060 18
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a
vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall
and Service Actions are identified to make sure the correct parts are available and
adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant
Option Code; this will result in payment of the stated time. The SRO and parts
information is included for information only. The Option Code(s) that allows for the
drive in/drive out allowance may only be claimed if the vehicle is brought back into the
workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to
change; those quoted here must be taken as guidance only. Use TOPIx to obtain the
latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion
of the repair.
W A R R A N T Y I N F O R M A T I O N :
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PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
PART
NUMBER
QUANTITY
N524 A N524 – Front row
seat backrest
cover – Renew –
Pair
99.02.75 0.8 LR115436
LR125984
HYX100060
1
1
18
N524 B N524 – Front row
seat backrest
cover – Renew –
Pair
Drive in/drive out
99.02.75
02.02.02
0.8
0.2
LR115436
LR125984
HYX100060
–
1
1
18
–
N524 C N524 – Front row
seat backrest
cover – Renew –
Pair
99.02.75 0.8 LR117439
LR122363
HYX100060
1
1
18
N524 D N524 – Front row
seat backrest
cover – Renew –
Pair
Drive in/drive out
99.02.75
02.02.02
0.8
0.2
LR117439
LR122363
HYX100060
–
1
1
18
–
N524 E N524 – Front row
seat backrest
cover – Renew –
Pair
99.02.75 0.8 LR122334
LR122361
HYX100060
1
1
18
N524 F N524 – Front row
seat backrest
cover – Renew –
Pair
Drive in/drive out
99.02.75
02.02.02
0.8
0.2
LR122334
LR122361
HYX100060
–
1
1
18
–
N524 G N524 – Front row
seat backrest
cover – Renew –
Pair
99.02.75 0.8 LR122438
LR122362
HYX100060
1
1
18
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PROGRAM
CODE
OPTION
CODE
DESCRIPTION SRO TIME
(HOURS)
PART
NUMBER
QUANTITY
N524 H N524 – Front row
seat backrest
cover – Renew –
Pair
Drive in/drive out
99.02.75
02.02.02
0.8
0.2
LR122438
LR122362
HYX100060
–
1
1
18
–
Normal Warranty policies and procedures apply.
If a customer has indicated that they have already paid for this concern as a normal
retail repair (vehicle outside warranty period), a copy of the repair invoice must be
produced as proof of the repair. The retailer must directly reimburse the customer and
a claim for recovery of this cost should be made using the related damage procedure.
Claims for related damages can only be made when this bulletin has been
paid/accepted. Use the Program Code, Option Code ‘X’, and enter the cost using
Sundry Code ‘ZZZ999’. All costs must be entered in local currency.
A copy of the invoice/repair order must be attached to the repair order for Warranty
Audit purposes.
A brief comment should be entered in the ‘Technician Comments’ field on the claim to
itemize and explain the charges.
Only vehicles eligible for this Recall Action are included in this process. Only 1 claim
per vehicle for related damages will be accepted.
C U S T O M E R R E I M B U R S E M E N T :
SERVICE INSTRUCTI O N :
Renew the front row left and right seat backrest covers (see TOPIx Workshop
Manual section 501-10: Seating – Removal and Installation – Front Row Seat
Backrest Cover – Vehicles With Climate Controlled Seats).
1.
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*****************************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
February 05, 2021
SAFETY RECALL N524
Vehicles Affected: Land Rover Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-794
Dear Land Rover Range Rover Evoque Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that certain 2020 model year Land Rover Range Rover Evoque vehicles fail to
conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302,
‘Flammability of Interior Materials.
Your vehicle is included in this Recall action.
What is the reason for this program?
An issue has been identified on certain vehicles equipped with climate specification front seats
trimmed with Dinamica® cloth (a laminate bonded seat material). The seat material may burn quicker
than allowed by the burn rate requirements of Federal Motor Vehicle Safety Standards (FMVSS) number
302, ‘Flammability of Interior Materials (571.302 S4.3(a))’.
In the event of a vehicle fire, there is an increased risk of injury to the occupants of the
vehicle.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to replace the seat covering on
the front seats with a sewn bonded Dinamica® seat material. However, we currently do not have
supply of the necessary parts to repair your vehicle. Once we receive the necessary supply, we will
contact you a second time.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
After you receive a second letter notifying you that we have the necessary parts to repair your
vehicle please contact your preferred authorized Land Rover retailer and provide them with your
Vehicle Identification Number (VIN) and request a service date to complete the work required under
Program Code ‘N524’.
merica, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take approximately one (1) hour, although your
retailer may need your vehicle for a longer time. Your retailer can provide you with a better
estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com. If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
*****************************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle,
February 26, 2021
SAFETY RECALL N524: Front Seat Backrest Cover – Material Flammability Vehicles Affected: Land Rover
Range Rover Evoque
Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-794
Dear Land Rover Range Rover Evoque Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Land Rover has decided that certain 2020 model year Land Rover Range Rover Evoque vehicles fail to
conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302,
‘Flammability of Interior Materials.
You should have received a letter previously advising you of this Recall and that we did not have
adequate parts to perform repairs. We now have the necessary parts in stock.
Your vehicle is included in this Recall action.
What is the reason for this program?
An issue has been identified on certain vehicles equipped with climate specification front seats
trimmed with Dinamica® cloth (a laminate bonded seat material). The seat material may burn quicker
than allowed by the burn rate requirements of Federal Motor Vehicle Safety Standards (FMVSS) number
302, ‘Flammability of Interior Materials (571.302 S4.3(a))’.
In the event of a vehicle fire, there is an increased risk of injury to the occupants of the
vehicle.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to replace the seat covering on
the front seats with a sewn bonded Dinamica® seat material.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a
refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with
the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N524’.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mah ah, NJ 07495 Tel: 201.818.8500
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take approximately one (1) hour, although your
retailer may need your vehicle for a longer time. Your retailer can provide you with a better
estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and
address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land
Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot
address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9,
and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com. If you
have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain
that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in
cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to
you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
*****************************************************************************************************************
SAFETY RECALL N524 (NHTSA 20V-794) –
FRONT SEAT BACKREST COVER – MATERIAL
FLAMMABILITY
NAS21.02.012 RECALL USA AFTERSALES BULLETIN
2021
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Recall on certain 2020 model year Land Rover Range Rover Evoque vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS21.01.005.
PARTS
NOTE: Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s) necessary to perform repairs. DESCRIPTION PART NUMBER QUANTITY Front seat backrest cover – Right LR115436 1 Front seat backrest cover – Right LR117439 1 Front seat backrest cover – Right LR122334 1 Front seat backrest cover – Right LR122438 1 Front seat backrest cover – Left LR125984 1 Front seat backrest cover – Left LR122363 1 Front seat backrest cover – Left LR122361 1 Front seat backrest cover – Left LR122362 1
Hog rings
HYX100060
18
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out
allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair. PROGRAM CODE OPTION CODE DESCRIPTION SRO TIME (HOURS) PART(S) QUANTITY
N524
A
N524 – Front row seat backrest cover – Renew – Pair
99.02.75
0.8
LR115436 LR125984 HYX100060
1 1 18 N524 B N524 – Front row seat backrest cover – Renew – Pair Drive in/drive out 99.02.75 02.02.02 0.8 0.2 LR115436 LR125984 HYX100060 – 1 1 18 –
N524
C
N524 – Front row seat backrest cover – Renew – Pair
99.02.75
0.8
LR117439 LR122363 HYX100060
1 1 18 N524 D N524 – Front row seat backrest cover – Renew – Pair Drive in/drive out 99.02.75 02.02.02 0.8 0.2 LR117439 LR122363 HYX100060 – 1 1 18 –
N524
E
N524 – Front row seat backrest cover – Renew – Pair
99.02.75
0.8
LR122334 LR122361 HYX100060
1 1 18 N524 F N524 – Front row seat backrest cover – Renew – Pair Drive in/drive out 99.02.75 02.02.02 0.8 0.2 LR122334 LR122361 HYX100060 – 1 1 18 –
N524
G
N524 – Front row seat backrest cover – Renew – Pair
99.02.75
0.8
LR122438 LR122362 HYX100060
1 1 18 N524 H N524 – Front row seat backrest cover – Renew – Pair Drive in/drive out 99.02.75 02.02.02 0.8 0.2 LR122438 LR122362 HYX100060 – 1 1 18 –
Normal Warranty policies and procedures apply.
CUSTOMER REIMBURSEMENT FOR PREVIOUS REPAIRS
If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside normal warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost by using the related damage procedure.
Claims for related damages can only be made once the Recall claim has been paid and accepted. Only vehicles eligible for this Program are included in this process. Only one claim per vehicle for related damages will be accepted. Only repairs performed using approved Jaguar Land Rover parts are eligible for reimbursement.
Submit claims quoting the Program Code and by clicking the Related Damage radio button on the claim submission screen. Use Option Code ‘X’ and enter the cost to be reimbursed against the Sundry Code of ‘ZZZ999’. All costs are to be entered in local currency.
A copy of the invoice must be appended to the repair order for Warranty Audit purposes. Enter a brief comment in the ‘Technician Comments’ field on the claim to itemize and explain the charges.
SAMPLE OWNER LETTER II: SAFETY RECALL N524
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALZXXXXXLHXXXXXX
March 2021
SAFETY RECALL N524: Front Seat Backrest Cover – Material Flammability
Vehicle Affected: Land Rover Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-794
Dear Land Rover Range Rover Evoque Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that certain 2020 model year Land Rover Range Rover Evoque vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, ‘Flammability of Interior Materials’.
You should have received a letter previously advising you of this Recall and that we did not have adequate parts to perform repairs. We now have the necessary parts in stock.
Your vehicle is included in this Recall action.
What is the reason for this program?
An issue has been identified on certain vehicles equipped with climate specification front seats trimmed with Dinamica® cloth (a laminate bonded seat material). The seat material may burn quicker than allowed by the burn rate requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, ‘Flammability of Interior Materials (571.302 S4.3(a))’.
In the event of a vehicle fire, there is an increased risk of injury to the occupants of the vehicle.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to replace the seat covering on the front seats with a sewn bonded Dinamica® seat material.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
Please contact your preferred authorized Land Rover retailer, provide them with your Vehicle Identification Number (VIN), and request a service date to complete the work required under Program Code ‘N524’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take? second letter
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
second letter
SAMPLE OWNER LETTER: SAFETY RECALL N524
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
IMPORTANT SAFETY RECALL
This notice applies to your vehicle SALZXXXXXLHXXXXXX
February 2021
SAFETY RECALL N524
Vehicle Affected: Land Rover Range Rover Evoque Model Year: 2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 20V-794
Dear Land Rover Range Rover Evoque Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that certain 2020 model year Land Rover Range Rover Evoque vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, ‘Flammability of Interior Materials’.
Your vehicle is included in this Recall action.
What is the reason for this program?
An issue has been identified on certain vehicles equipped with climate specification front seats trimmed with Dinamica® cloth (a laminate bonded seat material). The seat material may burn quicker than allowed by the burn rate requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 302, ‘Flammability of Interior Materials (571.302 S4.3(a))’.
In the event of a vehicle fire, there is an increased risk of injury to the occupants of the vehicle.
What will Land Rover and your authorized Land Rover retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to replace the seat covering on the front seats with a sewn bonded Dinamica® seat material. However, we currently do not have supply of the necessary parts to repair your vehicle. Once we receive the necessary supply, we will contact you a second time.
There will be no charge for this repair under this program.
What if I have previously paid for this concern?
If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. In order to qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt.
To avoid delays, please do not send the receipt to Jaguar Land Rover North America.
What should you do?
After you receive a second letter notifying you that we have the necessary parts to repair your vehicle, please contact your preferred authorized Land Rover retailer and provide them with your Vehicle
interim letter
Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N524’.
Attention Leasing Agencies: if you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten days.
How long will it take?
The work will be carried out as quickly and efficiently as possible to minimize inconvenience to customers and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner, using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Center at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you. You may also contact us by email using the following address: lrweb2@jaguarlandrover.com.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, D.C., 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Rory Beattie Vice President Customer Service Jaguar Land Rover North America, LLC
interim letter
*****************************************************************************************************************
*****************************************************************************************************************
*****************************************************************************************************************
SEOCONTENT-END
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| LAND ROVER | RANGE ROVER EVOQUE | 2020 |
13 Associated Documents
Manufacturer Notices(to Dealers,etc)- SAFETY RECALL N524 (NHTSA 20V-794) – FRONT SEAT BACKREST COVER – MATERIAL FLAMMABILITY
RCMN-20V794-8140.pdf 379.545KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-20V794-3834.pdf 322.248KB
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Noncompliance Notice 573 Report
RCLRPT-20V794-5914.PDF 215.655KB
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Remedy Instructions and TSB
RCRIT-20V794-4513.pdf 95.815KB
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Recall Acknowledgement
RCAK-20V794-4963.pdf 288.534KB
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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF SAFETY RECALL N524 (NHTSA 20V-794)
RCMN-20V794-5258.pdf 129.037KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS
RMISC-20V794-0634.pdf 60.259KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS N524 RECALL – FRONT SEAT SQUAB COVER MATERIAL
RMISC-20V794-5650.pdf 54.994KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS RECALL UPDATE
RMISC-20V794-6920.pdf 57.742KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS N524 RECALL – FRONT SEAT SQUAB COVER MATERIAL
RMISC-20V794-5961.pdf 66.602KB
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Issued Interim Owner Notification Letter(Part 577)
RCONL-20V794-7958.pdf 324.812KB
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Recall Quarterly Report #1, 2021-1
RCLQRT-20V794-5214.PDF 211.14KB
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Recall Quarterly Report #2, 2021-2
RCLQRT-20V794-2372.PDF 211.244KB
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