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February 25, 2021 NHTSA CAMPAIGN NUMBER: 21V117000
High Beam Malfunction/FMVSS 108
The driver may be unaware that the high beams are illuminated, reducing visibility for oncoming traffic, and increasing the risk of a crash.
NHTSA Campaign Number: 21V117
Manufacturer Jaguar
Land Rover North America, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 26,805
Summary
Jaguar Land Rover North America, LLC. (Land Rover) is recalling certain 2018-2020 Range Rover, Range Rover Sport, Discovery, and Range Rover Velar vehicles. The Auto High Beam (AHB) system does not indicate through the instrument cluster when the high beams are illuminated automatically. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Land Rover will notify owners, and dealers will update the vehicle software, free of charge. The recall began April 7, 2021. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N556.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Land Rover has a Recall
NON-COMPLIANCE RECALL N556 (NHTSA 21V-117) – AUTO HIGH BEAM ASSIST INDICATOR
| NAS21.03.018 | RECALL | USA |
AFTERSALES BULLETINMARCH 17, 2021 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Non-Compliance Recall on certain 2018-2020 model year Land Rover Discovery, Range Rover Velar, Range Rover Sport, and Range Rover vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS21.03.010.
DESCRIPTION OF DEFECT
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the Auto High Beam (AHB) system does not indicate through the instrument cluster tell-tale the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
AFFECTED VEHICLE RANGE
A total of 26,805 vehicles are potentially involved in the USA and Federalized Territories.
Discovery
Model Year: ………….. 2018-2020
VIN: ………………………… SALRT2RKXJA047538-SALRR2RV4JA079216
…………………………………. SALRG2RV1KA079729-SALRR2RK7K2414552
…………………………………. SALRU2RV4L2414938-SALRT2RV5L2446235
Range Rover Velar
Model Year: ………….. 2018-2020
VIN: ………………………… SALYM2RV4JA700092-SALYL2RX6JA778572
…………………………………. SALYL2EX0KA202418-SALYB2EX6KA799321
…………………………………. SALYB2FV2LA238015- SALYK2EX2LA296385
Range Rover Sport
Model Year: ………….. 2018-2020
VIN: ………………………… SALWR4RY5JA163408-SALWR2RE8JA813858
…………………………………. SALWR2RK5KA415336-SALWR2RUXKA876016
…………………………………. SALWZ2RE3LA700001-SALWR2SE1LA899995
Range Rover
Model Year: ………….. 2018-2020
VIN: ………………………… SALGW5SE5JA366656-SALGS2SVXJA516075
………………………………… SALGS4RY9KA509423-SALGS2SV6KA567560
…………………………………. SALGS2SE9LA400000-SALGS2SE7LA599998
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
The driver may not recognize the high beam has been activated, increasing the risk of a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified and instructed to take their vehicle to an authorized Land Rover retailer who will update the vehicle software to the latest level. There will be no charge to owners for this action under this Program.
Unsold vehicles will have this done as part of the Pre-Delivery Inspection (PDI) process and before vehicle handover to the customer.
OWNER NOTIFICATION
Owner notification is expected to occur on or before April 23, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Refer to Technical Bulletin N556NAS, Non-Compliance Recall: Auto High Beam Assist Indicator, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to Technical Bulletin noted above for any required tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance can only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) |
| N556 | A | Instrument Panel Cluster Control Module (IPC) Update – Replace ECU | 85.88.08 | 0.2 |
|
N556 |
B | Instrument Panel Cluster Control Module (IPC) Update – Replace ECU
Drive in/drive out | 85.88.08
02.02.02 | 0.2
0.2 |
Normal Warranty policies and procedures apply.
TECHNICAL Q & A: NON-COMPLIANCE RECALL N556
Main Message: The Auto High Beam (AHB) system does not indicate through the instrument cluster tell-tale that the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please make sure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Director, Communications
Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Land Rover vehicles?
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
Q3 Can you tell me more about what is wrong with the vehicles?
Vehicles with the highline, fully digital display Instrument Panel Cluster (IPC), which received an in- service IPC software update to the latest level or were manufactured after certain dates for each model range where this level of software was installed as part of vehicle assembly, have an incorrect display strategy causing the auto high beam indicator icon to be hidden.
Q4 How would the customer become aware of potentially having this concern?
Customers may notice, when the auto high beam feature is operating, the word ‘AUTO’ below the headlamp indicator icon in the IPC is missing.
Q5 Does this concern affect vehicle safety?
Yes. Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
Q6 Has Jaguar Land Rover Limited received many complaints?
No.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
An investigation was opened on November 10, 2020 following a quality report filed on an engineering vehicle. The report stated the vehicle did not display the correct indicator in the IPC when the auto high beam operates.
Q9 How long has Jaguar Land Rover known about this problem?
An investigation was opened on November 10, 2020.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
Production vehicles are manufactured with the correct level of software which will display the correct headlamp indicator when the auto high beam feature is operating.
Q12 What will an authorized Land Rover retailer do to the vehicles?
Authorized Land Rover retailers will update the vehicle software to the latest level.
Q13 Which Jaguar Land Rover vehicles are affected by this recall?
The following Land Rover vehicles, manufactured from June 4, 2018 to November 04, 2020, are affected:
Discovery
Model Year: 2018-2020
VIN: SALRT2RKXJA047538-SALRR2RV4JA079216; SALRG2RV1KA079729-SALRR2RK7K2414552; SALRU2RV4L2414938-SALRT2RV5L2446235
Range Rover Velar
Model Year: 2018-2020
VIN: SALYM2RV4JA700092-SALYL2RX6JA778572; SALYL2EX0KA202418-SALYB2EX6KA799321; SALYB2FV2LA238015- SALYK2EX2LA296385
Range Rover Sport
Model Year: 2018-2020
VIN: SALWR4RY5JA163408-SALWR2RE8JA813858; SALWR2RK5KA415336- SALWR2RUXKA876016; SALWZ2RE3LA700001-SALWR2SE1LA899995
Range Rover
Model Year: 2018-2020
VIN: SALGW5SE5JA366656-SALGS2SVXJA516075; SALGS4RY9KA509423-SALGS2SV6KA567560; SALGS2SE9LA400000-SALGS2SE7LA599998
Q14 Are other Jaguar Land Rover models affected by these actions?
Yes, certain Jaguar models are affected by this condition.
Q15 Is software available to rework vehicles?
Yes, the necessary software is available for authorized Land Rover retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my Land Rover vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Land Rover retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my Land Rover vehicle safely until it has been recalled?
Customers are advised to contact an authorized Land Rover retailer should they have any concerns regarding their vehicles.
N556NAS2
TECHNICAL BULLETIN
29 MAR 2021
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Land Rover service facility to determine whether this bulletin applies to a specific vehicle.
SECTION:
100-00
SUBJECT/CONCERN:
Non-Compliance Recall: Auto High Beam Assist Indicator
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| Discovery (LR) | 2018-2019 | 047452-096496 |
| Discovery (LR) | 2019-2020 | 400125-446235 |
| Range Rover Velar (LY) | 2019-2020 | 202418-296406 |
| Range Rover Velar (LY) | 2019-2020 | 700092-799321 |
| Range Rover Sport (LW) | 2018 | 163408 |
| Range Rover Sport (LW) | 2018 | 181337-199471 |
| Range Rover Sport (LW) | 2018-2019 | 400092-426834 |
| Range Rover Sport (LW) | 2018-2020 | 695658-899995 |
| Range Rover (LG) | 2018-2020 | 364168-599998 |
MARKETS:
CANADA, USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Land Rover vehicles within the listed Affected Vehicle Range where the Auto High Beam (AHB) system does not indicate through the instrument cluster tell-tale the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Canadian Motor Vehicle Safety
Standard (CMVSS) number 108, ‘Lamps, Reflective Devices, and Associated
Equipment’ and Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
WARRANTY INFORMATION:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit. Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) |
| N556 | A | Instrument Panel Cluster Control Module (IPC) Update – Replace ECU | 85.88.08 | 0.2 |
| N556 | B | IPC Update – Replace ECU Drive in/drive out | 85.88.08
02.02.02 | 0.2
0.2 |
Normal Warranty policies and procedures apply.
DIAGNOSTIC INSTRUCTION:
CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
CAUTION:
A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programing.
1.
Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 323 (or later).
2.
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
3.
Follow all on-screen instructions.
- Select ‘ECU Diagnostics’.
- Select ‘Instrument Panel Cluster Control Module [IPC]’.
- Select ‘Update ECU’.
- Follow the on-screen instructions until the application finishes successfully.
4.
Only if required: set the vehicle to Transit mode.
- Follow the on-screen instructions until the application finishes successfully.
5.
Exit the current session.
6.
Disconnect the diagnostic equipment and battery support unit from the vehicle.
12 Affected Products
Vehicles
| MAKE | MODEL | YEAR |
| LAND ROVER | DISCOVERY | 2018-2020 |
| LAND ROVER | RANGE ROVER | 2018-2020 |
| LAND ROVER | RANGE ROVER SPORT | 2018-2020 |
| LAND ROVER | RANGE ROVER VELAR | 2018-2020 |
10 Associated Documents
Recall Acknowledgement
RCAK-21V117-7084.pdf 689.148KB
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Remedy Instructions and TSB
RCRIT-21V117-5803.pdf 143.095KB
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Noncompliance Notice 573 Report
RCLRPT-21V117-1760.PDF 220.191KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS N556 AND H332 SAFETY COMPLIANCE RECALLS
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Manufacturer Notices(to Dealers,etc)- NON-COMPLIANCE RECALL N556 (NHTSA 21V-117) – AUTO HIGH BEAM ASSIST INDICATOR
RCMN-21V117-1645.pdf 743.072KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V117-4954.pdf 144.451KB
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Remedy Instructions and TSB
RCRIT-21V117-3133.pdf 95.921KB
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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF NONCOMPLIANCE RECALL N556
RCMN-21V117-0475.pdf 131.498KB
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Recall Quarterly Report #1, 2021-2
RCLQRT-21V117-5810.PDF 211.148KB
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Recall Quarterly Report #3, 2021-4
RCLQRT-21V117-7774.PDF 211.337KB
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Recalls Documents
Reprogramming
JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.
- J2534 Pass-Thru Programmer: TOPDON RLink J2534 is an advanced diagnostic and reprogramming tool that support all J2534 protocols, as well as D-PDU, CAN-FD and DoIP, ensuring compatibility with a wide range of modern vehicles. It offers extensive versatility with support for over 17 major automotive brands, including Chrysler, Ford, GM, Nissan, Toyota, Honda, Subaru, Land Rover/Jaguar, Volvo, Wuling, Volkswagen, Mercedes-Benz, and BMW, and so on, enjoy dealership-level functions at your fingertips
- All-in-One OEM Diagnostics: This J2534 ECU programming tool elevates your automotive repair capabilities to new heights by delivering complete OEM diagnosis. Boasting comprehensive full-system diagnostics, intuitive repair guides, advanced ECU programming and coding, common reset services, a vast library of repair information and more, this all-in-one solution empowers technicians to effortlessly tackle complex vehicle issues with ease
- Proven Performance You Can Trust: Backed by over 10000 real vehicle tests and benefit from a wealth of practical experience, this OEM reprogramming tool guarantees stable and exceptional performance. Supported by TOPDON's dedicated technical experts with in-depth knowledge of both auto repair and J2534 Pass-Thru programming, the RLink J2534 provides prompt and professional assistance, ensuring a smooth setup and reliable compatibility
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- 【J2534 PROTOCOL WITH SMARTLINKC】 LAUNCH X431 PRO3S+ ELITE scan tool with newly upgraded smartlinkC V2.0. The SmartLinkC is a communication interface supporting J2534 specifications. Of course, it also can be used as a J2534 PassThru device, working together with the PC installed with the OEM diagnostic software to perform the J2534 protocol.J2534 protocol is the only solution for problems ranging from driveability and loss of power to poor fuel economy.
- 【INTELLIGENT TOPOLOGY MAP TO FASTER FULL SYSTEMS DIAGNOSIS】 X431 PRO3S+ELITE bidirectional scan tool with new-added intuitive topology mapping. Harnesses intuitive topology mapping for comprehensive visualization of the vehicle all system. It shows all available control units in different colors, the numbers of system, the scanned system, and the scan results, bringing maximum convenience & superfast speed for you to do swift diagnosis & high-level repairs.
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- Industry-leading J2534 Pass-Thru Technology: Enabling diagnostics, reprogramming and security functions for dealerships and the independent repair facility. Economical and compact pass-thru devices provides an easy-to-use interface that allows you to repair complex vehicles with OE applications in your shop. Each type (see single branded types above) Mongoose-Plus is engineered to work with one of the following OEM's J2534 applications for Chrysler, Ford, GM, Nissan, Toyota, Subaru, & VW/Audi.
- Supports Current GM Vehicles: Now includes CAN-FD, DoIP (Diagnostics over Internet Protocol - as defined in J2534-2) and support for J2534 version 5.0. This is the tool that GM dealerships use for diagnostics and reprogramming.
- NEW Bluetooth Wireless Options Available: Providing wireless connectivity between your laptop and the Mongoose-Plus
- Expert Product Support: Staffed by technicians who understand vehicle repair and J2534 Pass‑Thru applications to help you with any technical setup questions
- Key Registration and Immobilizer Support: Using NASTF Vehicle Security Professional credentials
- ALL OF THE J2534 PROTOCOLS - This single unit has all of the protocols you need for your OEM J2534 reprogramming and diagnostics including the latest in DoIP and CanFD
- J2534 TECHNICAL SUPPORT - FREE for the life of the tool. Staffed by technicians who understand vehicle repair and J2534 Pass‑thru
- TOOLBOX WITH OEM APPLICATION DESCRIPTIONS - educational video tutorials and real-time news – Giving you the confidence and up-to-date knowledge to get the job done
- J2534 v05.00 API - The newest version of J2534 to give you the latest in pass-thru technology
- FUTURE PROOF WITH 4 CAN CHANNELS - Going beyond the 3 required by select Chrysler/FCA models, CarDAQ-Plus 3 also provides a 4th to meet the needs of future OEM applications
- CUSTOM-DESIGNED FOR USE WITH FORSCAN: Works with all FORScan compatible vehicles and is recommended by the FORScan Team
- DEALERSHIP-LEVEL DIAGNOSTICS: OBDLink EX supports all Ford protocols, modules, and advanced features of FORScan
- ELECTRONIC SWITCH allows FORScan to access all CAN buses simultaneously and enables advanced functions not possible with “toggle switch” adapters
- MAXIMUM THROUGHPUT -- up to 20 times faster than “toggle switch” adapters
- ROCK-SOLID CONNECTION avoids data corruption and dropped packets
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- 【J2534 Reprogramming with Smartlink C】Advanced OEM J2534 reprogramming,Helps access direct data online, replace existing software/firmware in ECU,program new ECUs and fix software-controlled issue.
- 【Over 60 Service Reset Functions + Bi-Directional + ECU Coding 】This scan tool can support ECU Coding,60+ reset service functions like SAS/EPB/TPMS/DPF/Oil/Brake/ABS Bleed, Injector coding, etc.
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SEOCONTENT-START
PRINTED COPIES ARE UNCONTROLLED
CAMPAIGN LAUNCH STATUS
N556 AND H332 SAFETY COMPLIANCE RECALLS
SAFETY COMPLIANCE RECALLS N556 and H332 AUTO HIGH BEAM ASSIST LAMP MISSING
AFFECTED MODELS
19-20MY F-PACE; 18-20MY Range Rover, Range Rover Sport,
RR Velar, Discovery
with High line TFT instrument cluster
VOLUME AFFECTED N556 – 26,805 USA 2,544 CAN
H332 – 455 USA 110 CAN
REPAIR
The Auto High Beam (AHB) system does not indicate in the
instrument cluster the high beam is being operated
automatically. Vehicles in this condition do not meet the
requirements of Federal Motor Vehicle Safety Standards.
Affected vehicles will require an instrument cluster software
update with Pathfinder
REPAIR TIME 0.3hrs + DIDO
CAMPAIGN LAUNCH Target March 17th 2021
Notes
Retailer notification and stop sale March 11th, 2021
220 affected units in retailer inventory require repair before sale.
Customer mailing will be completed by April 23rd, 2021
******************************************************************************************************************
IMPORTANT NON-COMPLIANCE RECALL This notice applies to your vehicle,
April 07, 2021
NON-COMPLIANCE RECALL N556: Auto High Beam Assist Indicator
Vehicles Affected: Land Rover Discovery, Range Rover Velar, Range Rover Sport, Range Rover
Model Year: 2018-2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-117
Dear Land Rover Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Land Rover has decided that certain 2018-2020 model year Land Rover Discovery, Range Rover Velar, Range Rover Sport, and Range Rover vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
Your vehicle is included in this Recall action.
What is the reason for this program?
The Auto High Beam (AHB) system does not indicate through the Instrument Panel Cluster (IPC) tell-tale that the high beam is being operated automatically. The driver may not recognize the high beam has been activated, increasing the risk of a crash.
What will Land Rover and your authorized Land Rover Retailer do?
Land Rover is carrying out a recall of the vehicles mentioned above to update the vehicle software to the correct specification. There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Land Rover retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N556’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Land Rover vehicle?
If you are no longer the owner of this vehicle, Land Rover would greatly appreciate the name and address of the new owner using the Information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns regarding this Program, please contact the Service Manager at your authorized Land Rover retailer for assistance. If you have any queries or concerns that your local Retailer cannot address, please contact the Land Rover Customer Relationship Centre at 1-800-637-6837, Option 9, and one of our representatives will be happy to assist you.
You may also contact us by email using the following address: lrweb2@jaguarlandrover.com. Please include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Land Rover by mail, please use the following address:
Jaguar Land Rover North America, LLC
ATTN: Customer Relationship Center
100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to https://www.safercar.gov.
Land Rover appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Land Rover, in cooperation with your authorized Land Rover retailer, will strive to minimize any inconvenience to you caused by this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43
Customer Service
SEOCONTENT-END
Last update on 2025-04-15 / Affiliate links / Images from Amazon Product Advertising API
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