February 25, 2021 NHTSA CAMPAIGN NUMBER: 21V118000
The driver may be unaware that the high beams are illuminated, reducing visibility for oncoming traffic, and increasing the risk of a crash.
NHTSA Campaign Number: 21V118
Components EXTERIOR LIGHTING
Potential Number of Units Affected 565
Jaguar Land Rover North America, LLC. (Land Rover) is recalling certain 2019-2020 Jaguar F-Pace vehicles. The Auto High Beam (AHB) system does not indicate through the instrument cluster when the high beams are illuminated automatically. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Jaguar will notify owners, and dealers will update the vehicle software, free of charge. The recall began April 2, 2021. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar‘s number for this recall is H332.
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
IMPORTANT NON-COMPLIANCE RECALL
This notice applies to your vehicle,
April 02, 2021
Model Year: 2019-2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-118
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that certain 2019-20 Model Year Jaguar F-Pace vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 108,’ Lamps, Reflective Devices, and Associated Equipment’.
Your vehicle is included in this Recall action.
What is the reason for this program?
The Auto High Beam (AHB) system does not indicate through the Instrument Panel Cluster (IPC) tell-tale that the high beam is being operated automatically. The driver may not recognize the high beam has been activated, increasing the risk of a crash.
Jaguar is carrying out a recall of the vehicles mentioned above to update the vehicles software to the correct specification.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘N332‘.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner using the information Change Form enclosed.
What should you do if you have further questions?
If you have any questions or concerns, regarding this Program, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Jaguar Customer Relationship Centre at 1-800-4JAGUAR (1800-452-4827).
You may also contact us by email using the following address: [email protected]. Please include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Jaguar by mail, please use the following address:
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to http://www.safercar.gov.
Jaguar appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program.
Director, Technical Services – MA-43
NON-COMPLIANCE RECALL H332 (NHTSA 21V-118) – AUTO HIGH BEAM ASSIST INDICATOR
MARCH 17, 2021
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Non-Compliance Recall on certain 2019-2020 model year Jaguar F-PACE vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS21.03.008.
DESCRIPTION OF DEFECT
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Auto High Beam (AHB) system does not indicate through the instrument cluster tell-tale that the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
AFFECTED VEHICLE RANGE
A total of 455 vehicles are potentially involved in the USA and Federalized Territories.
Model Year:……………. 2019-2020
VIN: ………………………… SADCL2FX2KA351806-SADCL2FX5KA609624
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
The driver may not recognize the high beam has been activated, increasing the risk of a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified and instructed to take their vehicle to an authorized Jaguar retailer who will update the vehicle software to the latest level. There will be no charge to owners for this action under this Program.
Unsold vehicles will have this done as part of the Pre-Delivery Inspection (PDI) process and before vehicle handover to the customer.
Owner notification is expected to occur on or before April 23, 2021.
ACTION TO BE TAKEN
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin H332NAS, Non-Compliance Recall: Auto High Beam Assist Indicator, for detailed repair instructions.
No parts required.
Refer to the Technical Bulletin referenced above for any required special tools.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
|PROGRAM CODE||OPTION CODE||DESCRIPTION||SRO||TIME (HOURS)|
|Instrument Panel Cluster Control Module (IPC) Update – Replace ECU||85.88.08||0.2|
|Instrument Panel Cluster Control Module (IPC) Update – Replace ECU|
Drive in/drive out
Normal Warranty policies and procedures apply.
TECHNICAL Q & A: NON-COMPLIANCE RECALL H332
Main Message: The Auto High Beam (AHB) system does not indicate through the instrument cluster tell-tale that the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
|Q1||Who do I contact if a member of the press contacts me about this recall?|
|A||Please make sure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:|
|Q2||Why is Jaguar Land Rover recalling certain Jaguar vehicles?|
|A||Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.|
|Q3||Can you tell me more about what is wrong with the vehicles?|
|A||Vehicles with the highline, fully digital display Instrument Panel Cluster (IPC), which received an in- service IPC software update to the latest level or were manufactured after certain dates for each model range where this level of software was installed as part of vehicle assembly, have an incorrect display strategy causing the auto high beam indicator icon to be hidden.|
|Q4||How would the customer become aware of potentially having this concern?|
|A||Customers may notice, when the auto high beam feature is operating, the word ‘AUTO’ below the headlamp indicator icon in the IPC is missing.|
|Q5||Does this concern affect vehicle safety?|
|A||Yes. Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.|
|Q6||Has Jaguar Land Rover Limited received many complaints?|
|Q7||Have there been any accidents or injuries?|
|A||Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.|
|Q8||How was the condition discovered?|
|A||An investigation was opened on November 10, 2020 following a quality report filed on an engineering vehicle. The report stated the vehicle did not display the correct indicator in the IPC when the auto high beam operates.|
|Q9||How long has Jaguar Land Rover known about this problem?|
|A||An investigation was opened on November 10, 2020.|
|Q10||Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?|
|A||We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.|
|Q11||What has Jaguar Land Rover done in production?|
|A||Production vehicles are manufactured with the correct level of software which will display the correct headlamp indicator when the auto high beam feature is operating.|
|Q12||What will an authorized Jaguar retailer do to the vehicles?|
|A||Authorized Jaguar retailers will update the vehicle software to the latest level.|
|Q13||Which Jaguar Land Rover vehicles are affected by this recall?|
|A||The following Jaguar vehicles, manufactured from June 4, 2018 to November 04, 2020, are affected:|
VIN: SADCL2FX2KA351806-SADCN2GX3KA399503; SADCN2GX8KA604247-SADCM2FV7LA662953
|Q14||Are other Jaguar Land Rover models affected by these actions?|
|A||Yes, certain Land Rover models are affected by this condition.|
|Q15||Is software available to rework vehicles?|
|A||Yes, the necessary software is available for authorized Jaguar retailers to conduct this repair.|
|Q16||How much will the recall cost Jaguar Land Rover?|
|A||Cost was not a factor in deciding to recall these vehicles.|
|Q17||How do I know if my Jaguar vehicle is affected?|
|A||All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Jaguar retailer for the work to be carried out.|
|Q18||How long does it take for the vehicle to be inspected and repaired?|
|A||The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.|
|Q19||Can I continue to drive my Jaguar vehicle safely until it has been recalled?|
|A||Customers are advised to contact an authorized Jaguar retailer should they have any concerns regarding their vehicles.|
17 MAR 2021
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin applies to a speciﬁc vehicle.
Non-Compliance Recall: Auto High Beam Assist Indicator
AFFECTED VEHICLE RANGE:
An issue has been identiﬁed on certain Jaguar vehicles within the listed Affected Vehicle Range where the Auto High Beam (AHB) system does not indicate through the instrument cluster tell- tale the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Canadian Motor Vehicle Safety Standard (CMVSS) number 108, ‘Lamps, Reﬂective Devices, and Associated Equipment’ and Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reﬂective Devices, and Associated Equipment’.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre- Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
At the time of conﬁrming a booking for vehicle repair, make sure that all open Recall and Service Actions are identiﬁed to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
|PROGRAM CODE||OPTION CODE||DESCRIPTION||SRO||TIME (HOURS)|
|H332||A||Instrument Panel Cluster Control Module (IPC) Update – Replace ECU||85.88.08||0.2|
|H332||B||IPC Update – Replace ECU Drive in/drive out||85.88.08|
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time. Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
Normal Warranty policies and procedures apply.
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 321 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
Follow all on-screen instructions.
1. Select ‘ECU Diagnostics’.
2. Select ‘Instrument Panel Cluster Control Module [IPC]’.
3. Select ‘Update ECU’.
4. Follow the on-screen instructions until the application ﬁnishes
Only if required: set the vehicle to Transit mode.
1. Follow the on-screen instructions until the application ﬁnishes successfully.
Exit the current session.
Disconnect the diagnostic equipment and battery support unit from the vehicle.
2 Affected Products
8 Associated Documents
Remedy Instructions and TSBRCRIT-21V118-9544
Noncompliance Notice 573 Report
Miscellaneous Document – CAMPAIGN LAUNCH STATUS N556 AND H332 SAFETY COMPLIANCE RECALLSRMISC-21V118-0721
Manufacturer Notices(to Dealers,etc)- NON-COMPLIANCE RECALL H332 (NHTSA 21V-118) – AUTO HIGH BEAM ASSIST INDICATORRCMN-21V118-0935
Recall 573 Report – Amendment 1
Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF NONCOMPLIANCE RECALL H332RCMN-21V118-4775
ISSUED Owner Notification Letter(Part 577)RCONL-21V118-8107
For the most up to date documents from NHTSA for this Recall, click the lick above
JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions – without security access – can be purchased via TOPIx (From the User ID – Options Menu – Programming subscriptions – click add). Module programming – with security access – is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.
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- 🚐【Designed for Commercial Vehicles】: Autel MS908CV performs diagnosis for heavy trucks, light trucks, natural gas vehicles, construction vehicles, and buses and so on, working with more than 80 commercial vehicle brands, ideal for large repair shops and professional mechanics. As the 2021 new version from Autel, with a 1-year warranty and 24-hour tech support, MS908CV can cover more cars and makes sure that you would not run into any difficulties when using it.
- 🚐【Best Investment with Active Test】: 🅰🆄🆃🅴🅻 Truck scanner MaxiSys MS908CV provides direct access to the vehicle-specific subsystems and components, and output commands to the specific solenoid/relay/ switch to precisely locate faults. Its bidirectional control is applicable for rolling up / down a window, turning the fuel pump on and off, cycling the a/c clutch on and off, and helping with an emissions leak test.
- [J2534 COMPLIANT] - The Mastertech II is a J2534-1 and J2534-2 compliant VCI for OEM reprogramming and diagnostic applications
- [FULLY VALIDATED BY TOP 6 OEMS] - Mastertech II has been fully validated to operate with the top 6 OEM reprogramming applications: GM, Ford, FCA, Nissan/Infinity, Honda/Acura, and Toyota/Lexus
- [PRE-CONFIGURED] - The pre-configured wireless and wired connections make it quick and easy to connect to a vehicle from your PC (requires PC compliant with OE specifications and software)
- [RIGHT TO REPAIR] - Supports 'Right to Repair' (R2R) initiatives
- [COMPREHENSIVE KIT] - Kit includes: VCI, WiFi adapters (wireless PC to VCI), J1962 Cable (connect to vehicle), USB cable (connect to PC for firmware updates and setup), and Quick Start Guide
- 【2021 Scanner for Heavy-Duty Vehicles】:Here we present you the Autel Maxisys MS908CV—a high-end diagnostic tool tailored for commercial vehicles such as semi-trucks, light-duty trucks, buses, construction vehicles, agricultural vehicles and supports 80+ brands. The official updates can always keep the scan tool up with the trends so as to meet the needs of workshops and pro mechs. As an official authorized Autel scanner, stick to the old rules, 365 days QA and 24/7 technical support.
- 【25 Special Functions + 23 Adaptation Functions】:Get the right tool, get the things done. In total we’ve packed 25 service functions such as Oil Reset, SAS Rest, ABS Reset, for normal passenger cars and 23 adaption functions such as O2 Sensor Calibration, DPF Regeneration, Fuel Pressure Adaptation, for commercial vehicles. And those functions work perfectly for the 99% of commercial vehicles in the U.S. market for instance Freightliner, Kenworth, Peterbilt, International, Volvo, etc.
- 【ECU Coding & J2534】:Heavy-duty scanner MaxiSys CV empowers you to match modules with components, flash the hidden functions, and customize the OE-settings and it’s compatible with light-duty trucks and semi-trucks such as: Ford F-series, RAM Trucks, Scania, Mercedes, Iveco, etc. The J2534 ECU programming will no longer be a problem once you have the MS908CV in your hands. It acts as a pass-thru device and help you pass-thru the gateway to access the data for coding.
- 【Full-System Diagnostic】:To help you root out the problems hidden underneath the hood, Autel diagnostic scan tool MS908CV can conduct a full-system diagnostic and present you with the full details about DTCs. Here are some on-board system it can dive into, such as Engine, AT, ABS, SRS, IMMO, air conditioning system, steering angle system, air suspension system, etc. Once the diagnostic is complete, you can access further details from waveform data stream or the health status report.
- 【Active Test & Relearning】: Autel Scanner MaxiSys CV is a bridge for you to mutual communicate with on-board modules and conduct active tests to track down the problems. Cylinder deactivation test, on-board electronic components test, cylinder compression test, all of those complex tests can be done with Autel MS908CV. And also the MS908CV can read the injectors QR code and match them with ECU once the replacement is done. There is still a lot more waiting for you to find out.
- 🚗【2021 Newest, Updated of MaxiSys MS908S Pro】: Unlike MaxiSys MS908S pro, MK908P has no IP limitation, making itself a worldwide popular auto diagnostic scanner. It is compatible with over 100,000 car models, enjoys 99% compatibility in car market. Updated from MS908S pro, MK908P was equipped with advanced hardware from the Samsung Exynos Hexa-core processor and Android 4.4.2 OS for quick and comfortable car diagnostics. In addition, except for English, MK908P supports another 14 languages.
- 🚗【Same as Maxisys Elite, Powerful ECU Coding】: With just the same function as Autel Maxisys Elite, upgraded of MS908S PRO, MS908E, MK908, Autel scanner MK908P is much more cost-effective. OE-level obd2 scan tool MK908P supports coding functions on 99% vehicle makes. The online coding is compatible with VW & Audi & Porsche & Benz/BMW, and its online configuration for Renault is unique among the diagnostic industries.
- 🚗【30+ Service Functions, All-in-one Auto Scanner】: J2534 reprogramming tool MK908P enjoys 30+ professional maintenance functions like Oil Reset, EPB, BMS, SAS, DPF, TPMS, and IMMO Service, etc. All these 30+ service functions are compatible for 99% cars in the market. Same as expensive snap on scanners, Autel 908P Provides with OE-level full-systems diagnosis to include ABS, SRS, Engine, Transmission, Brake System, Emission System, Fuel system, Light system, Wiper System, etc..
- 🚗【Wider Vehicle Coverage, Best Choice for Repairing Shops】: OBD2 scanner Autel MK908P has wider vehicle coverage for more than 80+ US, Asian and European vehicle makes, ideal for experienced mechanics and garage to do professional repairing and maintenance. With luxury car makes coverage, basic diagnostic functions and most service functions of MK908P are compatible with Lamborghini, Ferrari, Aston Martin and Maserati etc.
- 🚗【More High-end Functions, Meet All Your Needs】: Besides offering comprehensive OE-level diagnostics, Autel Maxisys Pro MK908P also offers high-end guided functions which are compatible with VAG group. Power balance and offline coding can be supported on Ford. Proxy alignment is there for Fiat. Hiding / customization / personalization functions are available for car makes such as BWM, VAG, Toyota etc.
Last update on 2021-10-27 / Affiliate links / Images from Amazon Product Advertising API
Last update on 2021-10-27 / Affiliate links / Images from Amazon Product Advertising API