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February 25, 2021 NHTSA CAMPAIGN NUMBER: 21V118000
High Beam Malfunction/FMVSS 108
The driver may be unaware that the high beams are illuminated, reducing visibility for oncoming traffic, and increasing the risk of a crash.
NHTSA Campaign Number: 21V118
Manufacturer Jaguar Land Rover North America, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 565
Summary
Jaguar Land Rover North America, LLC. (Land Rover) is recalling certain 2019-2020 Jaguar F-Pace vehicles. The Auto High Beam (AHB) system does not indicate through the instrument cluster when the high beams are illuminated automatically. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, “Lamps, Reflective Devices, and Associated Equipment.”
Remedy
Jaguar will notify owners, and dealers will update the vehicle software, free of charge. The recall began April 2, 2021. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H332.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Check if your Jaguar has a Recall
NON-COMPLIANCE RECALL H332 (NHTSA 21V-118) – AUTO HIGH BEAM ASSIST INDICATOR
| NAS21.03.017 | RECALL | USA |
AFTERSALES BULLETINMARCH 17, 2021 |
Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Non-Compliance Recall on certain 2019-2020 model year Jaguar F-PACE vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website.
United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists.
United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $22,723.00 per vehicle.
This Aftersales Bulletin serves as notification to all Land Rover retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed.
NOTE: this bulletin updates Aftersales Bulletin NAS21.03.008.
DESCRIPTION OF DEFECT
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Auto High Beam (AHB) system does not indicate through the instrument cluster tell-tale that the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
AFFECTED VEHICLE RANGE
A total of 455 vehicles are potentially involved in the USA and Federalized Territories.
F-PACE
Model Year:……………. 2019-2020
VIN: ………………………… SADCL2FX2KA351806-SADCL2FX5KA609624
…………………………………. SADCP2FX8LA617237-SADCM2FV7LA662953
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
EFFECT ON VEHICLE OPERATION
The driver may not recognize the high beam has been activated, increasing the risk of a crash.
SERVICE PROGRAM / REWORK ACTION
Owners will be notified and instructed to take their vehicle to an authorized Jaguar retailer who will update the vehicle software to the latest level. There will be no charge to owners for this action under this Program.
Unsold vehicles will have this done as part of the Pre-Delivery Inspection (PDI) process and before vehicle handover to the customer.
OWNER NOTIFICATION
Owner notification is expected to occur on or before April 23, 2021.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action.
Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
Refer to Technical Bulletin H332NAS, Non-Compliance Recall: Auto High Beam Assist Indicator, for detailed repair instructions.
PARTS
No parts required.
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all outstanding Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO and parts information listed have been included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
Warranty claims must be submitted for payment within 30 calendar days of completion of the repair.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) |
|
H332 |
A |
Instrument Panel Cluster Control Module (IPC) Update – Replace ECU | 85.88.08 | 0.2 |
|
H332 |
B |
Instrument Panel Cluster Control Module (IPC) Update – Replace ECU
Drive in/drive out |
85.88.08
10.10.10 |
0.2
0.2 |
Normal Warranty policies and procedures apply.
TECHNICAL Q & A: NON-COMPLIANCE RECALL H332
Main Message: The Auto High Beam (AHB) system does not indicate through the instrument cluster tell-tale that the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
Q1 Who do I contact if a member of the press contacts me about this recall?
Please make sure Press enquiries are referred to the Jaguar Land Rover North America Press Office to the attention of:
Stuart Schorr
Director, Communications
Jaguar Land Rover North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964
Q2 Why is Jaguar Land Rover recalling certain Jaguar vehicles?
Vehicles in this condition do not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
Q3 Can you tell me more about what is wrong with the vehicles?
Vehicles with the highline, fully digital display Instrument Panel Cluster (IPC), which received an in- service IPC software update to the latest level or were manufactured after certain dates for each model range where this level of software was installed as part of vehicle assembly, have an incorrect display strategy causing the auto high beam indicator icon to be hidden.
Q4 How would the customer become aware of potentially having this concern?
Customers may notice, when the auto high beam feature is operating, the word ‘AUTO’ below the headlamp indicator icon in the IPC is missing.
Q5 Does this concern affect vehicle safety?
Yes. Vehicles in this condition will not meet the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
Q6 Has Jaguar Land Rover Limited received many complaints?
No.
Q7 Have there been any accidents or injuries?
Jaguar Land Rover is not aware of any accidents or injuries which have been attributed to this issue.
Q8 How was the condition discovered?
An investigation was opened on November 10, 2020 following a quality report filed on an engineering vehicle. The report stated the vehicle did not display the correct indicator in the IPC when the auto high beam operates.
Q9 How long has Jaguar Land Rover known about this problem?
An investigation was opened on November 10, 2020.
Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?
We have no concerns with the overall reliability of the vehicle. Jaguar Land Rover carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.
Q11 What has Jaguar Land Rover done in production?
Production vehicles are manufactured with the correct level of software which will display the correct headlamp indicator when the auto high beam feature is operating.
Q12 What will an authorized Jaguar retailer do to the vehicles?
Authorized Jaguar retailers will update the vehicle software to the latest level.
Q13 Which Jaguar Land Rover vehicles are affected by this recall?
The following Jaguar vehicles, manufactured from June 4, 2018 to November 04, 2020, are affected:
F-PACE
Model Year: 2019-2020
VIN: SADCL2FX2KA351806-SADCN2GX3KA399503; SADCN2GX8KA604247-SADCM2FV7LA662953
Q14 Are other Jaguar Land Rover models affected by these actions?
Yes, certain Land Rover models are affected by this condition.
Q15 Is software available to rework vehicles?
Yes, the necessary software is available for authorized Jaguar retailers to conduct this repair.
Q16 How much will the recall cost Jaguar Land Rover?
Cost was not a factor in deciding to recall these vehicles.
Q17 How do I know if my Jaguar vehicle is affected?
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized Jaguar retailer for the work to be carried out.
Q18 How long does it take for the vehicle to be inspected and repaired?
The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 30 minutes. Due to retailer schedules, vehicles may be required for longer.
Q19 Can I continue to drive my Jaguar vehicle safely until it has been recalled?
Customers are advised to contact an authorized Jaguar retailer should they have any concerns regarding their vehicles.
H332NAS1
TECHNICAL BULLETIN
17 MAR 2021
NOTE: The information in Technical Bulletins is intended for use by trained, professional Technicians with the knowledge, tools, and equipment required to do the job properly and safely. It informs these Technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by ‘do-it-yourselfers’. If you are not a Retailer, do not assume that a condition described affects your vehicle. Contact an authorized Jaguar service facility to determine whether this bulletin applies to a specific vehicle.
SECTION:
100-00
SUBJECT/CONCERN:
Non-Compliance Recall: Auto High Beam Assist Indicator
AFFECTED VEHICLE RANGE:
| MODEL: | MODEL YEAR: | VIN: |
| F-PACE (X761) | 2019-2020 | 351806-399503 |
| F-PACE (X761) | 2019-2020 | 604247-662953 |
MARKETS:
CANADA, USA
CONDITION SUMMARY:
SITUATION:
An issue has been identified on certain Jaguar vehicles within the listed Affected Vehicle Range where the Auto High Beam (AHB) system does not indicate through the instrument cluster tell- tale the high beam is being operated automatically. Vehicles in this condition do not meet the requirements of Canadian Motor Vehicle Safety Standard (CMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’ and Federal Motor Vehicle Safety Standard (FMVSS) number 108, ‘Lamps, Reflective Devices, and Associated Equipment’.
ACTION:
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre- Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be updated at the next available opportunity.
WARRANTY INFORMATION:
NOTE:
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.
At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.
Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.
| PROGRAM CODE | OPTION CODE | DESCRIPTION | SRO | TIME (HOURS) |
| H332 | A | Instrument Panel Cluster Control Module (IPC) Update – Replace ECU | 85.88.08 | 0.2 |
| H332 | B | IPC Update – Replace ECU Drive in/drive out | 85.88.08
10.10.10 |
0.2
0.2 |
Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time. Warranty claims must be submitted or payment within 30 calendar days of completion of the repair.
Normal Warranty policies and procedures apply.
DIAGNOSTIC INSTRUCTION:
CAUTION:
All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.
1.
CAUTION:
A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis / module programming.
Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
2.
NOTE:
The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 321 (or later).
Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
3.
Follow all on-screen instructions.
1. Select ‘ECU Diagnostics’.
2. Select ‘Instrument Panel Cluster Control Module [IPC]’.
3. Select ‘Update ECU’.
4. Follow the on-screen instructions until the application finishes
4.
Only if required: set the vehicle to Transit mode.
1. Follow the on-screen instructions until the application finishes successfully.
5.
Exit the current session.
6.
Disconnect the diagnostic equipment and battery support unit from the vehicle.
SEOCONTENT-START
PRINTED COPIES ARE UNCONTROLLED
CAMPAIGN LAUNCH STATUS
N556 AND H332 SAFETY COMPLIANCE RECALLS
SAFETY COMPLIANCE RECALLS N556 and H332 AUTO HIGH BEAM ASSIST LAMP MISSING
AFFECTED MODELS
19-20MY F-PACE; 18-20MY Range Rover, Range Rover Sport,
RR Velar, Discovery
with High line TFT instrument cluster
VOLUME AFFECTED N556 – 26,805 USA 2,544 CAN
H332 – 455 USA 110 CAN
REPAIR
The Auto High Beam (AHB) system does not indicate in the
instrument cluster the high beam is being operated
automatically. Vehicles in this condition do not meet the
requirements of Federal Motor Vehicle Safety Standards.
Affected vehicles will require an instrument cluster software
update with Pathfinder
REPAIR TIME 0.3hrs + DIDO
CAMPAIGN LAUNCH Target March 17th 2021
Notes
Retailer notification and stop sale March 11th, 2021
220 affected units in retailer inventory require repair before sale.
Customer mailing will be completed by April 23rd, 2021
************************************************************************************************************
IMPORTANT NON-COMPLIANCE RECALL
This notice applies to your vehicle,
April 02, 2021
NON-COMPLIANCE RECALL H332: Automatic High Beam Assist Indicator Vehicles Affected: Jaguar F-PACE
Model Year: 2019-2020
National Highway Traffic Safety Administration (NHTSA) Recall Number: 21V-118
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jaguar has decided that certain 2019-20 Model Year Jaguar F-Pace vehicles fail to conform to
Federal Motor Vehicle Safety Standard (FMVSS) number 108,’ Lamps, Reflective Devices, and
Associated Equipment’.
Your vehicle is included in this Recall action.
What is the reason for this program?
The Auto High Beam (AHB) system does not indicate through the Instrument Panel Cluster (IPC)
tell-tale that the high beam is being operated automatically. The driver may not recognize the high
beam has been activated, increasing the risk of a crash.
What will Jaguar and your authorized Jaguar Retailer do?
Jaguar is carrying out a recall of the vehicles mentioned above to update the vehicles software to
the correct specification.
There will be no charge for this repair under this program.
What should you do?
Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle
Identification Number (VIN) and request a service date to complete the work required under Program
Code ‘N332’.
Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward
this notice to your lessee within TEN (10) days.
How long will it take?
The work will be carried out as quickly and efficiently as possible in order to minimize
inconvenience to customers and is expected to take approximately 30 minutes, although your retailer
may need your vehicle for a longer time. Your retailer can provide you with a better estimate of
the overall time for the service visit.
Moved or no longer own this Jaguar vehicle?
If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and
address of the new owner using the information Change Form enclosed.
Jaguar Land Rove North America, LLC
100 Jaguar Land Rover Way, Ma ah, NJ 07495 Tel: 201.818.8500
0000403
0000001
What should you do if you have further questions?
If you have any questions or concerns, regarding this Program, please contact the Service Manager
at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your
retailer cannot address, please contact the Jaguar Customer Relationship Centre at 1-800-4JAGUAR
(1800-452-4827).
You may also contact us by email using the following address: lrweb1@jaguarlandrover.com. Please
include your full name, address, and VIN of your vehicle in your email.
If you have the need to contact Jaguar by mail, please use the following address:
Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to
have your vehicle remedied without charge and within a reasonable amount of time, you may submit a
complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE
Washington, D.C. 20590
Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
https://www.safercar.gov.
Jaguar appreciates your confidence in our product and wish to do everything we can to retain that
confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation
with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by
this program.
Sincerely,
Thomas Giese
Director, Technical Services – MA-43 Customer Service
SEOCONTENT-END
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JAGUAR | F-PACE | 2019-2020 |
10 Associated Documents
Remedy Instructions and TSB
RCRIT-21V118-9544.pdf 84.322KB
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Recall Acknowledgement
RCAK-21V118-1029.pdf 645.832KB
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Noncompliance Notice 573 Report
RCLRPT-21V118-2311.PDF 214.595KB
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Miscellaneous Document – CAMPAIGN LAUNCH STATUS N556 AND H332 SAFETY COMPLIANCE RECALLS
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Manufacturer Notices(to Dealers,etc)- NON-COMPLIANCE RECALL H332 (NHTSA 21V-118) – AUTO HIGH BEAM ASSIST INDICATOR
RCMN-21V118-0935.pdf 740.435KB
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Recall 573 Report – Amendment 1
RCLRPT-21V118-9237.PDF 214.593KB
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Manufacturer Notices(to Dealers,etc)- NOTIFICATION OF NONCOMPLIANCE RECALL H332
RCMN-21V118-4775.pdf 129.894KB
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V118-8107.pdf 331.25KB
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Recall Quarterly Report #3, 2021-4
RCLQRT-21V118-1229.PDF 211.322KB
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Recall Quarterly Report #1, 2021-2
RCLQRT-21V118-2938.PDF 211.142KB
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Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V118&docType=RCL
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