H335 – ABS and DSC Systems May Become Disabled – 2020 Jaguar F-Type

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March 11, 2021 NHTSA CAMPAIGN NUMBER: 21V167000

ABS and DSC Systems May Become Disabled

A disabled ABS or DSC system could increase the risk of a crash.

 

NHTSA Campaign Number: 21V167

Manufacturer JaguareBay Land RovereBay North America, LLC

Components SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL

Potential Number of Units Affected 2,089

 

Summary

JaguareBay Land RovereBay North America, LLC (JaguareBay) is recalling certain 2020 JaguareBay F-Type vehicles. The diagnostic check for the Anti-Lock Brake System (ABS) that runs at vehicle startup may not complete in the time required, which could disable the ABS and the Dynamic Stability Control (DSC) system during that drive cycle.

 

Remedy

JaguareBay will notify owners, and dealers will update the vehicle software, free of charge. The recall began April 12, 2021. Owners may contact JaguareBay customer service at 1-800-452-4827. JaguareBay’s number for this recall is H335.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Jaguar has a Recall

 


DESCRIPTION OF ISSUE

An issue has been identified on certain JaguareBay vehicles within the listed Affected Vehicle Range where upon startup of the vehicle following a vehicle ‘sleep cycle’, the diagnostic check completed by the Anti-Lock Brake System Control Module (ABS) does not always complete in the required time period. When this issue occurs, the ABS and Dynamic Stability Control (DSC) systems are disabled and will not operate during the drive cycle. Warning lamps will be illuminated on the Instrument Panel Cluster (IPC) along with related message center text alerting the driver that the ABS and DSC systems are not available. Electronic brake force distribution is not affected.

 

AFFECTED VEHICLE RANGE 

A total of 2,089 vehicles are potentially involved in the USA and Federalized Territories.

F-TYPE
Model Year:  …………… 2020
VIN:  ………………………….. SAJDD1GX2LCK63013-SAJDZ1FE9LCK69229

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.

 

EFFECT ON VEHICLE OPERATION 

Vehicles in this condition and in a situation where the ABS and/or DSC would normally engage to ensure vehicle dynamic stability may experience an increased risk of a vehicle crash.

 

SERVICE PROGRAM / REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized JaguareBay retailer who will update the vehicle software to the correct specification. There will be no charge to owners for this action under this Program.

Unsold vehicles will have this done as part of the Pre-Delivery Inspection (PDI) process and before vehicle handover to the customer.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before May 7, 2021.

 

ACTION TO BE TAKEN

Use the JaguareBay Land RovereBay claims submission system to make sure that the vehicle is affected by this Program prior to undertaking any rework action.

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

JaguareBay Land RovereBay North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

Refer to Technical Bulletin H335NAS, SAFETY RECALL: Warning Lamps Illuminated, for detailed repair instructions.

 

PARTS

No parts required.

 

TOOLS

Refer to the Technical Bulletin referenced above for any required special tools.

 

TECHNICAL Q & A: SAFETY RECALL H335   

 

Main Message: A potential issue has been identified on certain JaguareBay vehicles within the listed Affected Vehicle Range where upon startup of the vehicle following a vehicle ‘sleep cycle’, the diagnostic check completed by the Anti-Lock Brake System Control Module (ABS) does not always complete in the required time period. When this issue occurs, the ABS and Dynamic Stability Control (DSC) systems are disabled and will not operate during the drive cycle. Warning lamps will be illuminated on the Instrument Panel Cluster (IPC) along with related message center text alerting the driver that the ABS and DSC systems are not available. Electronic brake force distribution is not affected.

 

Q1 Who do I contact if a member of the press contacts me about this recall?

Please make sure Press enquiries are referred to the JaguareBay Land RovereBay North America Press Office to the attention of:

Stuart Schorr
Director, Communications
JaguareBay Land RovereBay North America, LLC
sschorr@jaguarlandrover.com
Office: +1-201-760-8561
Cell: +1-201-739-2964

 

Q2 Why is JaguareBay Land RovereBay recalling certain JaguareBay vehicles?

Vehicles in this condition and in a situation where the Anti-Lock Brake System Control Module (ABS) and/or Dynamic Stability Control (DSC) would normally engage to ensure vehicle dynamic stability may experience an increased risk of a vehicle collision.

 

Q3 Can you tell me more about what is wrong with the vehicles?

An investigation revealed that, on occasion, the Car Configuration File (CCF) read cycles by the ABS control module were not being completed in the time expected, with the diagnostic checks taking up to 25 seconds. After 15 seconds, the ABS control module stops transmitting and this terminates the ABS and DSC systems with ABS and DSC warning lamps illuminating on the Instrument Panel Cluster (IPC) to warn the driver the systems are not available.

 

Q4 How would the customer become aware of potentially having this concern?

Customers will see warning lamps illuminated on the IPC along with related message center text alerting the driver that the ABS and DSC systems are not available.

 

Q5 Does this concern affect vehicle safety?

Yes. Vehicles in this condition and in a situation where the ABS and/or DSC would normally engage to ensure vehicle dynamic stability, may experience an increased risk of a vehicle crash.

 

Q6 Has JaguareBay Land RovereBay Limited received many complaints?

Yes, there have been a number of reports of this issue.

 

Q7 Have there been any accidents or injuries?

JaguareBay Land RovereBay is not aware of any accidents or injuries which have been attributed to this issue.

 

Q8 How was the condition discovered?

An investigation was opened following a number of Electronic Product Quality reports (EPQR) received from the market.

 

Q9 How long has JaguareBay Land RovereBay known about this problem?

The investigation was opened on December 8, 2020.

 

Q10 Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

We have no concerns with the overall reliability of the vehicle. JaguareBay Land RovereBay carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.

 

Q11 What has JaguareBay Land RovereBay done in production?

Production vehicles are manufactured with the latest level of software.

 

Q12 What will an authorized JaguareBay retailer do to the vehicles?

Authorized JaguareBay retailers will update the vehicle software to the correct specification.

 

Q13 Which vehicles are affected by this recall?

The following JaguareBay vehicles are affected:

F-TYPE
Model Year:  ………………….  2020
VIN:  ………………………………..  SAJDD1GX2LCK63013-SAJDZ1FE9LCK69229

 

Q14 Are other JaguareBay Land RovereBay models affected by these actions?

No other models, other than those listed on this document, are known to be affected by this condition.

 

Q15 Are parts available to rework vehicles?

Yes, the necessary parts are available for authorized JaguareBay retailers to conduct this repair.

 

Q16 How much will the recall cost JaguareBay Land RovereBay?

Cost was not a factor in deciding to recall these vehicles.

 

Q17 How do I know if my JaguareBay vehicle is affected?

All owners of potentially affected vehicles will shortly receive a letter inviting them to contact an authorized JaguareBay retailer for the work to be carried out.

 

Q18 How long does it take for the vehicle to be inspected and repaired?

The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than one (1) hour. Due to retailer schedules, vehicles may be required for longer.

 

Q19 Can I continue to drive my JaguareBay vehicle safely until it has been recalled?

Customers are advised to contact an authorized JaguareBay retailer should they have any concerns regarding their vehicles.

 


SITUATION:

A potential issue has been identified on certain JaguareBay vehicles within the listed Affected Vehicle Range where upon startup of the vehicle following a vehicle ‘sleep cycle’, the diagnostic check completed by the Anti-Lock Brake System Control Module (ABS) does not always complete in the required time period. When this issue occurs, the ABS and Dynamic Stability Control (DSC) systems are disabled and will not operate during the drive cycle. Warning lamps will be illuminated on the Instrument Panel Cluster (IPC) along with related message center text alerting the driver that the ABS and DSC systems are not available. Electronic brake force distribution is not affected. Vehicles in this condition and in a situation where the ABS and/or DSC would normally engage to make sure vehicle dynamic stability may experience an increased risk of a vehicle crash.

 

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

 

CUSTOMER REIMBURSEMENT:

If a customer has indicated that they have already paid for this concern as a normal retail repair (vehicle outside warranty period), a copy of the repair invoice must be produced as proof of the repair. The retailer must directly reimburse the customer and a claim for recovery of this cost should be made using the related damage procedure. Claims for related damages can only be made when this bulletin has been paid/accepted. Use the Program Code, Option Code ‘X’, and enter the cost using Sundry Code ‘ZZZ999’. All costs must be entered in local currency.

A copy of the invoice/repair order must be attached to the repair order for Warranty Audit purposes.

 

DIAGNOSTIC INSTRUCTION:

CAUTION:

All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.

 

1

CAUTION:

A JaguareBay Land RovereBay-approved battery support unit must be connected to the vehicle startup battery during diagnosis/ module programing.

Connect the JaguareBay Land RovereBay-approved battery support unit to the vehicle startup battery.

 

2

The JaguareBay Land RovereBay-approved diagnostic equipment must be loaded with PATHFINDER version 321 (or later).

Connect the JaguareBay Land RovereBay-approved diagnostic equipment to the vehicle and begin a new session.

 

3

Follow all on-screen instructions.

1. Select ‘ECU Diagnostics’.

2. Select ‘Anti-Lock Braking System Control Module [ABS]’.

3. Select ‘Update ECU’.

4. Follow the on-screen instructions until the application finishes successfully.

 

4

Only if required:

1. Follow the on-screen instructions until the application finishes successfully.

 

5

Exit the current session.

 

6

Disconnect the diagnostic equipment and battery support unit from the vehicle.

 


 


573.6 (c) (6) – Chronology of Events (Recall H335)

 

A Product Safety and Compliance Committee (PSCC) Investigation was opened on December 08, 2020, following a number of Electronic Product Quality Reports (EPQR) received from the market. The PSCC directed an engineering team to investigate the issue to discover possible causes and to determine the scope of vehicles which may be affected.

 

The engineering team reported back to the PSCC during December 2020 to review their initial findings. The team identified the possibility of an intermittent software timing issue in the anti-lock braking system that may occur during the startup diagnostic cycle where the vehicle has to “wake-up” from a “sleep” state. The condition was investigated to determine if the issue could cause the ABS and DSC systems to be disabled and then for how long, permanency of the issue and any recovery that may occur. The PSCC requested the team to investigate further and report back.

 

Through January 2021, the engineering team reported back to the PSCC the progress of the investigation. Testing was completed to further the understanding of the occurrences and replicate the condition found in vehicles reported to have the issue. The test sought to check during an ignition start-up cycle the diagnostic check of the Car Configuration File (CCF). The diagnostic checks should be completed within 15 seconds of ignition on.

 

The tests revealed that, on occasion, the CCF read cycles by the ABS module were not being completed in the time expected, with the diagnostic checks taking up to 25 seconds. After 15 seconds, the ABS stops transmitting and this terminates the ABS and DSC systems and a Malfunction Indicator Lamp illuminates on the instrument cluster to warn the driver the systems are not available.

 

The PSCC tasked engineering to confirm the scope of the issue to identify all variants of FTYPE vehicles which may be affected.

 

On March 02, 2021 the PSCC reviewed the scope of this issue. The PSCC progressed the issue to the Recall Determination Committee (RDC).

 

The RDC reviewed all information available on March 05, 2021 and concluded that, in line with market expectations, the issue represented an unreasonable risk to safety and that a voluntary safety recall be conducted.

 

There have been no reported accidents, injuries or fires as a result of this concern.

 


1 Affected Product

Vehicle

MAKEMODELYEAR
JAGUAReBayF-TYPE2020

 


8 Associated Documents

Recall Acknowledgement

RCAK-21V167-5859.pdf 689.532KB

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Defect Notice 573 Report

RCLRPT-21V167-1034.PDF 213.731KB

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Chronology

RMISC-21V167-2445.pdf 57.389KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V167-5720.pdf 199.449KB

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Remedy Instructions and TSB

RCRIT-21V167-2007.pdf 738.124KB

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Manufacturer Notices(to Dealers,etc) – SAFETY RECALL 21V167 (H335) AFTERSALES BULLETIN

RCMN-21V167-9982.pdf 752.195KB

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Recall Quarterly Report #3, 2021-4

RCLQRT-21V167-1361.PDF 211.337KB

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Recall Quarterly Report #1, 2021-2

RCLQRT-21V167-9588.PDF 211.149KB

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Reprogramming

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support JaguareBay vehicles built from 1995 MY onward.

 

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