H404 – Improperly Illuminated Rear Turn Signals – 2021-2022 Jaguar F-PACE

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July 21, 2022 NHTSA CAMPAIGN NUMBER: 22V525000

Improperly Illuminated Rear Turn Signals/FMVSS 108

Improperly illuminated rear turn signals can reduce vehicle visibility to other drivers and increase the risk of a crash.

 

NHTSA Campaign Number: 22V525

Manufacturer Jaguar Land Rover North America, LLC

Components EXTERIOR LIGHTING

Potential Number of Units Affected 5,297

 

Summary

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2022 Jaguar F-PACE vehicles. The incorrect tail lights may have been installed, resulting in rear turn signals that do not illuminate properly. As such, these vehicles fail to comply to Federal Motor Vehicle Safety Standard (FMVSS) number 108, “lamps, reflective devices, and associated equipment.”

 

Remedy

Dealers will inspect and replace the tail lights, as necessary, free of charge. Owner notification letters were mailed September 16, 2022. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H404.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Jaguar has a Recall

 


DESCRIPTION OF DEFECT

A concern has been identified on certain 2021MY – 2022MY Jaguar F-PACE vehicles where the incorrect specification tailgate mounted rear lamps may have been installed resulting in part of the rear indicator not being illuminated correctly.  In a failed state, the rear lamps do not conform to the requirements of FMVSS 108.

 

AFFECTED VEHICLE RANGE

F-PACE

Model Year: ………………….. 2021 – 2022

VIN: ………………………………… SADCJ2EX6MA661872 – SADCZ2EE2NA696949

Selected vehicles within VIN range

A total of approximately 5,297 vehicles in the United States and Federalized Territories.

 

EFFECT OF VEHICLE OPERATION

Incorrect illumination of the rear indicators may result in the indicator not being seen from the rear of the vehicle and an increased risk of a crash.

 

SERVICE PROGRAM/REWORK ACTION

Owners will be notified by mail and instructed to take their vehicle to an authorized retail who will inspect the rear lamp operation. Where an incorrect specification tail lamp has been installed, it will be replaced with a lamp of the correct specifications. There will be no charge to the owners for this action under this program.

Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.

 

OWNER NOTIFICATION

Owner notification is expected to occur on or before the week of September 16, 2022.

 

ACTION TO BE TAKEN

Check the Jaguar Land Rover Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.

Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

A Safety Recall will be published when repair instructions are finalized, and any required parts have been procured.

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.

After the Safety Recall is launched, visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.

 


573.6 (c) (6) – Chronology of Events (Recall H404)

During a Plant Quality sample audit, a US vehicle was identified as having the wrong specification of tailgate mounted lamps fitted for the market it had been built for, resulting in part of the rear indicator not being illuminated correctly.

Following the discovery of this vehicle, Plant Quality initiated a stop-ship on April 20, 2022, to contain and inspect vehicles potentially affected.

The plant-based teams were assigned responsibility for the investigation and were tasked to define the scope of this issue, determine the root causes and report the status to the PSCC (Product Safety & Compliance Committee). They reported their initial findings to the PSCC on April 27, 2022.

At the PSCC of April 27, 2022, the scope of this issue was discussed as well as the status of the Vehicle Assembly Plant inspection of vehicles in the plant through use of CCTV footage to determine any non-conforming vehicles.

Through May, 2022, the plant continued to inspect video records for vehicles built, to qualify the specification of lamps fitted to vehicles where video records were available. This identified that the scope of this issue was not limited to vehicles built for sale in the US alone and that the Vehicle Assembly Plant team was not able to qualify vehicles where no video records existed or where the state of the lamps was unclear from the videos.

The plant was requested to understand the full scope of potentially affected vehicles and determine how vehicles could have been built to the incorrect specification. On July 6, 2022, the plant reported back that a change in tailgate lamp specification had been implemented starting at 21MY, however, sufficient controls were not introduced at that time to control the specification of tailgate lamp for installation during tailgate sub-assembly.

At the PSCC of July 13, 2022, the scope was discussed along with exposure and vehicle disposition confirmed. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review.

The RDC reviewed the issue on July 14, 2022, and concluded that it represented an unreasonable risk to safety and a voluntary safety recall should be conducted to inspect vehicles tail lamps and where necessary replace lamps for the correct specification.

There have been no reported accidents, injuries or fires as a result of this concern.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
JAGUAR F-PACE 2021-2022

 


13 Associated Documents

Recall 573 Report – July 29, 2022

RCLRPT-22V525-8408.PDF 213.776KB

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Recall H404 Chronology

RMISC-22V525-6806.pdf 61.176KB

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Recall Acknowledgement

RCAK-22V525-3762.pdf 645.303KB

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Defect Notice 573 Report

RCLRPT-22V525-6553.PDF 213.773KB

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Presentation Slide

RMISC-22V525-2774.pdf 82.155KB

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Manufacturer Notices(to Dealers,etc)

RCMN-22V525-9013.pdf 85.831KB

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Remedy Instructions and TSB

RCRIT-22V525-7250.pdf 471.168KB

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Recall 573 Report – July 29, 2022

RCLRPT-22V525-9330.PDF 213.776KB

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SAFETY RECALL H404 – Incorrect Specification Tail Lamps

RMISC-22V525-7470.pdf 80.642KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-22V525-9147.pdf 336.826KB

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Recall Quarterly Report #1, 2022-3

RCLQRT-22V525-1432.PDF 211.157KB

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Recall Quarterly Report #2, 2022-4

RCLQRT-22V525-1001.PDF 211.266KB

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Recall Quarterly Report #3, 2023-1

RCLQRT-22V525-2790.PDF 211.353KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V525&docType=RCL

 


 

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Last update on 2024-03-18 / Affiliate links / Images from Amazon Product Advertising API

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