July 21, 2022 NHTSA CAMPAIGN NUMBER: 22V525000
Improperly Illuminated Rear Turn Signals/FMVSS 108
Improperly illuminated rear turn signals can reduce vehicle visibility to other drivers and increase the risk of a crash.
NHTSA Campaign Number: 22V525
Manufacturer Jaguar Land Rover North America, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 5,297
Summary
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2022 Jaguar F-PACE vehicles. The incorrect tail lights may have been installed, resulting in rear turn signals that do not illuminate properly. As such, these vehicles fail to comply to Federal Motor Vehicle Safety Standard (FMVSS) number 108, “lamps, reflective devices, and associated equipment.”
Remedy
Dealers will inspect and replace the tail lights, as necessary, free of charge. Owner notification letters are expected to be mailed September 16, 2022. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H404.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Jaguar has a Recall
DESCRIPTION OF DEFECT
A concern has been identified on certain 2021MY – 2022MY Jaguar F-PACE vehicles where the incorrect specification tailgate mounted rear lamps may have been installed resulting in part of the rear indicator not being illuminated correctly. In a failed state, the rear lamps do not conform to the requirements of FMVSS 108.
AFFECTED VEHICLE RANGE
Model Year: ………………….. 2021 – 2022
VIN: ………………………………… SADCJ2EX6MA661872 – SADCZ2EE2NA696949
Selected vehicles within VIN range
A total of approximately 5,297 vehicles in the United States and Federalized Territories.
EFFECT OF VEHICLE OPERATION
Incorrect illumination of the rear indicators may result in the indicator not being seen from the rear of the vehicle and an increased risk of a crash.
SERVICE PROGRAM/REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retail who will inspect the rear lamp operation. Where an incorrect specification tail lamp has been installed, it will be replaced with a lamp of the correct specifications. There will be no charge to the owners for this action under this program.
Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of September 16, 2022.
ACTION TO BE TAKEN
Check the Jaguar Land Rover Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
A Safety Recall will be published when repair instructions are finalized, and any required parts have been procured.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
After the Safety Recall is launched, visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
573.6 (c) (6) – Chronology of Events (Recall H404)
During a Plant Quality sample audit, a US vehicle was identified as having the wrong specification of tailgate mounted lamps fitted for the market it had been built for, resulting in part of the rear indicator not being illuminated correctly.
Following the discovery of this vehicle, Plant Quality initiated a stop-ship on April 20, 2022, to contain and inspect vehicles potentially affected.
The plant-based teams were assigned responsibility for the investigation and were tasked to define the scope of this issue, determine the root causes and report the status to the PSCC (Product Safety & Compliance Committee). They reported their initial findings to the PSCC on April 27, 2022.
At the PSCC of April 27, 2022, the scope of this issue was discussed as well as the status of the Vehicle Assembly Plant inspection of vehicles in the plant through use of CCTV footage to determine any non-conforming vehicles.
Through May, 2022, the plant continued to inspect video records for vehicles built, to qualify the specification of lamps fitted to vehicles where video records were available. This identified that the scope of this issue was not limited to vehicles built for sale in the US alone and that the Vehicle Assembly Plant team was not able to qualify vehicles where no video records existed or where the state of the lamps was unclear from the videos.
The plant was requested to understand the full scope of potentially affected vehicles and determine how vehicles could have been built to the incorrect specification. On July 6, 2022, the plant reported back that a change in tailgate lamp specification had been implemented starting at 21MY, however, sufficient controls were not introduced at that time to control the specification of tailgate lamp for installation during tailgate sub-assembly.
At the PSCC of July 13, 2022, the scope was discussed along with exposure and vehicle disposition confirmed. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review.
The RDC reviewed the issue on July 14, 2022, and concluded that it represented an unreasonable risk to safety and a voluntary safety recall should be conducted to inspect vehicles tail lamps and where necessary replace lamps for the correct specification.
There have been no reported accidents, injuries or fires as a result of this concern.
2 Affected Products
Vehicle
| MAKE | MODEL | YEAR |
| JAGUAR | F-PACE | 2021-2022 |
8 Associated Documents
Recall 573 Report – July 29, 2022
RCLRPT-22V525-8408.PDF 213.776KB
RCLRPT-22V525-8408
Recall H404 Chronology
RMISC-22V525-6806.pdf 61.176KB
RMISC-22V525-6806
Recall Acknowledgement
RCAK-22V525-3762.pdf 645.303KB
RCAK-22V525-3762
Defect Notice 573 Report
RCLRPT-22V525-6553.PDF 213.773KB
RCLRPT-22V525-6553
Presentation Slide
RMISC-22V525-2774.pdf 82.155KB
RMISC-22V525-2774
Manufacturer Notices(to Dealers,etc)
RCMN-22V525-9013
Remedy Instructions and TSB
RCRIT-22V525-7250.pdf 471.168KB
RCRIT-22V525-7250
Recall 573 Report – July 29, 2022
RCLRPT-22V525-9330.PDF 213.776KB
Latest Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=22V525&docType=RCL
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H404 SAFETY RECALL – INCORRECT SPECIFICATION TAIL LAMPS SAFETY RECALL H404 – INCORRECT SPECIFICATION TAIL LAMPS F-PACE AFFECTED MODELS 21-22MY F-PACE VOLUME AFFECTED USA 5326 Canada 699 REPAIR The rear tail lamps may not be to specification. Retailers will inspect rear tail lamps and where an incorrect specification tail lamp has been installed, following instructions in the bulletin, will replace with correct parts. Less than 1% of vehicles are expected to need a replacement part REPAIR TIME Inspect 0.1hrs Replacement lamps up to 0.4hrs for a pair + DIDO CAMPAIGN LAUNCH Retailer Notification only was on August 4th, 2022. USA NAS22.08.001 and Canada NAS22.08.002. Repair bulletin target publication date is August 15th, 2022 Notes For sold cars, Customers will be notified by direct mail following the normal Recall process.
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NOTIFICATION OF SAFETY RECALL H404 NAS22.08.001 RECALL USA AFTERSALES BULLETIN August 4, 2022 TO: All authorized Jaguar Retailers RE: Tailgate Mounted Rear Lamp Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2021-2022 model year Jaguar F-PACE vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website. United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists. United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $24,423.00 per violation and equivalent of $122,106,996.00 for a related series of violations. This Aftersales Bulletin serves as notification to all Jaguar retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed. DESCRIPTION OF DEFECT A concern has been identified on certain 2021MY – 2022MY Jaguar F-PACE vehicles where the incorrect specification tailgate mounted rear lamps may have been installed resulting in part of the rear indicator not being illuminated correctly. In a failed state, the rear lamps do not conform to the requirements of FMVSS 108. AFFECTED VEHICLE RANGE F-PACE Model Year: ………………….. 2021 – 2022 VIN: ………………………………… SADCJ2EX6MA661872 – SADCZ2EE2NA696949 Selected vehicles within VIN range A total of approximately 5,297 vehicles in the United States and Federalized Territories. EFFECT OF VEHICLE OPERATION Incorrect illumination of the rear indicators may result in the indicator not being seen from the rear of the vehicle and an increased risk of a crash. SERVICE PROGRAM/REWORK ACTION Owners will be notified by mail and instructed to take their vehicle to an authorized retail who will inspect the rear lamp operation. Where an incorrect specification tail lamp has been installed, it will be replaced with a lamp of the correct specifications. There will be no charge to the owners for this action under this program. Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer. OWNER NOTIFICATION Owner notification is expected to occur on or before the week of September 16, 2022. ACTION TO BE TAKEN Check the Jaguar Land Rover Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers. A Safety Recall will be published when repair instructions are finalized, and any required parts have been procured. Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed. After the Safety Recall is launched, visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
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