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July 21, 2022 NHTSA CAMPAIGN NUMBER: 22V525000
Improperly Illuminated Rear Turn Signals/FMVSS 108
Improperly illuminated rear turn signals can reduce vehicle visibility to other drivers and increase the risk of a crash.
NHTSA Campaign Number: 22V525
Manufacturer Jaguar Land Rover
North America, LLC
Components EXTERIOR LIGHTING
Potential Number of Units Affected 5,297
Summary
Jaguar Land Rover
North America, LLC (Jaguar
) is recalling certain 2021-2022 Jaguar
F-PACE vehicles. The incorrect tail lights may have been installed, resulting in rear turn signals that do not illuminate properly. As such, these vehicles fail to comply to Federal Motor Vehicle Safety Standard (FMVSS) number 108, “lamps, reflective devices, and associated equipment.”
Remedy
Dealers will inspect and replace the tail lights, as necessary, free of charge. Owner notification letters were mailed September 16, 2022. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar
’s number for this recall is H404.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Check if your Jaguar has a Recall
DESCRIPTION OF DEFECT
A concern has been identified on certain 2021MY – 2022MY Jaguar F-PACE vehicles where the incorrect specification tailgate mounted rear lamps may have been installed resulting in part of the rear indicator not being illuminated correctly. In a failed state, the rear lamps do not conform to the requirements of FMVSS 108.
AFFECTED VEHICLE RANGE
F-PACE
Model Year: ………………….. 2021 – 2022
VIN: ………………………………… SADCJ2EX6MA661872 – SADCZ2EE2NA696949
Selected vehicles within VIN range
A total of approximately 5,297 vehicles in the United States and Federalized Territories.
EFFECT OF VEHICLE OPERATION
Incorrect illumination of the rear indicators may result in the indicator not being seen from the rear of the vehicle and an increased risk of a crash.
SERVICE PROGRAM/REWORK ACTION
Owners will be notified by mail and instructed to take their vehicle to an authorized retail who will inspect the rear lamp operation. Where an incorrect specification tail lamp has been installed, it will be replaced with a lamp of the correct specifications. There will be no charge to the owners for this action under this program.
Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer.
OWNER NOTIFICATION
Owner notification is expected to occur on or before the week of September 16, 2022.
ACTION TO BE TAKEN
Check the Jaguar Land Rover
Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.
A Safety Recall will be published when repair instructions are finalized, and any required parts have been procured.
Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
After the Safety Recall is launched, visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
573.6 (c) (6) – Chronology of Events (Recall H404)
During a Plant Quality sample audit, a US vehicle was identified as having the wrong specification of tailgate mounted lamps fitted for the market it had been built for, resulting in part of the rear indicator not being illuminated correctly.
Following the discovery of this vehicle, Plant Quality initiated a stop-ship on April 20, 2022, to contain and inspect vehicles potentially affected.
The plant-based teams were assigned responsibility for the investigation and were tasked to define the scope of this issue, determine the root causes and report the status to the PSCC (Product Safety & Compliance Committee). They reported their initial findings to the PSCC on April 27, 2022.
At the PSCC of April 27, 2022, the scope of this issue was discussed as well as the status of the Vehicle Assembly Plant inspection of vehicles in the plant through use of CCTV footage to determine any non-conforming vehicles.
Through May, 2022, the plant continued to inspect video records for vehicles built, to qualify the specification of lamps fitted to vehicles where video records were available. This identified that the scope of this issue was not limited to vehicles built for sale in the US alone and that the Vehicle Assembly Plant team was not able to qualify vehicles where no video records existed or where the state of the lamps was unclear from the videos.
The plant was requested to understand the full scope of potentially affected vehicles and determine how vehicles could have been built to the incorrect specification. On July 6, 2022, the plant reported back that a change in tailgate lamp specification had been implemented starting at 21MY, however, sufficient controls were not introduced at that time to control the specification of tailgate lamp for installation during tailgate sub-assembly.
At the PSCC of July 13, 2022, the scope was discussed along with exposure and vehicle disposition confirmed. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review.
The RDC reviewed the issue on July 14, 2022, and concluded that it represented an unreasonable risk to safety and a voluntary safety recall should be conducted to inspect vehicles tail lamps and where necessary replace lamps for the correct specification.
There have been no reported accidents, injuries or fires as a result of this concern.
2 Affected Products
Vehicle
MAKE | MODEL | YEAR |
JAGUAR![]() | F-PACE | 2021-2022 |
13 Associated Documents
Recall 573 Report – July 29, 2022
RCLRPT-22V525-8408.PDF 213.776KB
Recall H404 Chronology
RMISC-22V525-6806.pdf 61.176KB
Recall Acknowledgement
RCAK-22V525-3762.pdf 645.303KB
Defect Notice 573 Report
RCLRPT-22V525-6553.PDF 213.773KB
Presentation Slide
RMISC-22V525-2774.pdf 82.155KB
Manufacturer Notices(to Dealers,etc)
Remedy Instructions and TSB
RCRIT-22V525-7250.pdf 471.168KB
Recall 573 Report – July 29, 2022
RCLRPT-22V525-9330.PDF 213.776KB
SAFETY RECALL H404 – Incorrect Specification Tail Lamps
RMISC-22V525-7470.pdf 80.642KB
ISSUED Owner Notification Letter(Part 577)
RCONL-22V525-9147.pdf 336.826KB
Recall Quarterly Report #1, 2022-3
RCLQRT-22V525-1432.PDF 211.157KB
Recall Quarterly Report #2, 2022-4
RCLQRT-22V525-1001.PDF 211.266KB
Recall Quarterly Report #3, 2023-1
RCLQRT-22V525-2790.PDF 211.353KB
Latest Recalls Documents
- Fitment: For Jaguar
XJL 2011-2016; For Jaguar
XJ 2010-2015; For Jaguar
XJR 2014 2015
- Package Included: 1PCS Tail Light (Left Side)
- Meets or exceeds DOT/SAE standards, with particular consideration for photo metric and safety compliance.Waterproof and shock resistant. no modification necessary, plug and play, install is easy.
- Special coating on the lens surface prevents hazing and fading, ensuring proper illumination and operational safety.Rigorous and accelerated cycling tests to ensure product service quality and durability.
- Each Of Our Products Is Elaborately Designed And Manufactured,We Have A Strict Quality Control System To Ensure A Stable Quality. If you have any questions, please feel free to contact us, we will get back to you within 24 hours.
- COMPATIBLE WITH: For Jaguar
XJL 2011-2016, For Jaguar
XJ 2010-2015, For Jaguar
XJR 2014 2015. Please confirm whether the lamps can fit your car before you purchase, if you are not sure, please contact us.
- QUALITY: This taillights are equipped with high-quality bulb, strong structure and at the same time excellent waterproof effect, it can bring you a safer driving experience even in bad weather.
- EASY INSTALLATION: Direct plug and play. No Installation Guide or Instruction Included, it is recommended to find installation video or professional installation.
- PACKAGE INCLUDE: 1× Right Passenger Side Tail Light, 1×Left Driver Side Tail Light. (With Light Bulb)
- SERVICE: The rear tail light from FeAdviancce comes complete with one year warranty. If you are not satisfied with the product, please contact us as soon as possible and we will solve the problem immediately.
- PERFECT FITMENT — Our tail light covers are compatible with Jaguar
F-PACE 2021-2024. Original tail light molding and radian design make these taillight covers fit your car perfectly. Fashion smoked black taillight shell is a good replacement and upgrade to your old light cover.
- PREMIUM MATERIAL — Tail light lamp covers are made of high-quality ABS material, lightweight and durable. This taillight cover has great visibility and does not affect the luminous effect of the taillight. Great anti-wear and anti-corrosion ability make the taillight covers will not fade and crack in use.
- EFFECTIVE PROTECTION — According to the original car design, this smoked taillight shell cover fits your tail lights perfectly, adding a unique style to your car and greatly improving the sporty look of your vehicle. It also covers existing scratches and prevents damage from stones, rocks or scratches.
- EASY INSTALLTION — Rear taillight cover is easy to install and use, with self-adhesive design, non-destructive installation. Please clean the installation location before installation! Slightly heat the tape with a hair dryer, and press firmly for a minute after tearing off the tape, the adhesive effect is better.
- BEST EXPERIENCE — Package includes 4Pcs Car Rear Tail Light Cover. We are committed to providing our customers with premium-quality automotive accessories to meet all your needs. If you have any questions please do no hesitate to contact us, we are always here to hear you and solve problem for you.
- COMPATIBLE WITH: For Jaguar
XJL 2011-2016, For Jaguar
XJ 2010-2015, For Jaguar
XJR 2014 2015. Please confirm whether the lamps can fit your car before you purchase, if you are not sure, please contact us.
- OE Number: C2D51413, C2D14848, C2D18990, C2D21857, C2D23723, C2D3657
- QUALITY: This taillights are equipped with high-quality bulb, strong structure and at the same time excellent waterproof effect, it can bring you a safer driving experience even in bad weather.
- EASY INSTALLATION: Direct plug and play. No Installation Guide or Instruction Included, it is recommended to find installation video or professional installation.
- Package Included: Pair x Rear Tail Lights Brake Lamps (Left+Right). The rear tail light from FeAdviancce comes complete with one year warranty. If you are not satisfied with the product, please contact us
- PERFECT FITMENT — Our tail light covers are compatible with Jaguar
F-Type 2013-2020. Original tail light molding and radian design make these taillight covers fit your car perfectly.
- PREMIUM MATERIAL — Tail light lamp covers are made of high-quality ABS material. This taillight cover has great visibility and does not affect the luminous effect of the taillight. Great anti-wear and anti-corrosion ability make the taillight covers will not fade and crack in use.
- EFFECTIVE PROTECTION — According to the original car design, this smoked taillight shell cover fits your tail lights perfectly, adding a unique style to your car and greatly improving the sporty look of your vehicle. It also covers existing scratches and prevents damage from stones, rocks or scratches.
- EASY INSTALLTION — Rear taillight cover is easy to install and use, with self-adhesive design, non-destructive installation. Please clean the installation location before installation! Slightly heat the tape with a hair dryer, and press firmly for a minute after tearing off the tape, the adhesive effect is better.
- BEST EXPERIENCE — Package includes 2Pcs Car Rear Tail Light Cover. We are committed to providing our customers with premium-quality automotive accessories to meet all your needs. If you have any questions please do no hesitate to contact us, we are always here to hear you and solve problem for you.
- Vehicl Fitment: The Tail Light Lens Cover is For Jaguar
XJ XJL 2010-2019
- Material: The Tail Light Lens Cover is made of PC , which has impact strength, thermal stability and aesthetics.
- Good Function: Perfect match for the original one, New red shell does not affect light emission, Protect your car tail light from damage, dust and water, Made of material, long serving time, resistant to abrasion and is not easy to be damaged.
- Easy Installation: No installation instruction included, professional installation is highly recommended
- Parcel List: 1 Pc Tail Light Lens Cover Left
- Fitment:For Jaguar
XJ XJL XJR 2010 2011 2012 2013 2014 2015.
- OEM Number:C2D57416 | C2D51416.
- Tail Lamp Lens:Special coating on the lens surface prevents hazing and fading, ensuring proper illumination and operational safety,and can keep lighting in rainy and snowy weather.
- Easy to Install:Plug and play.No Installation Guide or Instruction Included, it is recommended to find installation video or professional installation.
- Note:Please confirm the taillight is fit for your car before purchase!Because the country is different,product compatibility is for reference only.If you can not make sure the fitment,please send us your car frame number,model name, year and photo of your car before purchase.
- VEHICLE SPECIFIC TAILLIGHT TINT: Pre-cut tail light tint kit made specifically for your vehicle by Rvinyl.
- EASY DIY INSTALLATION: Designed for a quick, hassle-free installation without special tools or professional help.
- DURABLE AND PROTECTIVE: Adds an extra layer of protection against UV rays, debris, and weather damage.
- AVAILABLE IN BLACKOUT AND DARK SMOKE: Choose between Blackout or Dark Smoke to give your vehicle a sleek, custom look.
- REMOVABLE AND NON-PERMANENT: Easily removable without causing damage or leaving residue on your taillights.
- VEHICLE SPECIFIC TAILLIGHT TINT: Pre-cut tail light tint kit made specifically for your vehicle by Rvinyl.
- EASY DIY INSTALLATION: Designed for a quick, hassle-free installation without special tools or professional help.
- DURABLE AND PROTECTIVE: Adds an extra layer of protection against UV rays, debris, and weather damage.
- AVAILABLE IN BLACKOUT AND DARK SMOKE: Choose between Blackout or Dark Smoke to give your vehicle a sleek, custom look.
- REMOVABLE AND NON-PERMANENT: Easily removable without causing damage or leaving residue on your taillights.
- Pre-cut tail light tint kit made specifically for your vehicle made by Rtint.
- 5 year warranty backed film designed for DIY installation.
- Step by step video installation application guide online. Installation support provided.
- No installation tools are included, but are recommended for professional installation results.
SEOCONTENT-START
H404 SAFETY RECALL – Incorrect Specification Tail Lamps SAFETY RECALL H404 – Incorrect Specification Tail Lamps AFFECTED MODELS 21-22MY F-PACE VOLUME AFFECTED USA 5,326 Canada 699 REPAIR The rear tail lamps may not be to specification. Retailers will inspect rear tail lamp operation and where an incorrect specification tail lamp has been installed, following instructions in the bulletin, will replace with correct parts. REPAIR TIME Between 0.1 hrs for inspection and up to 0.4 hrs for repair + DIDO CAMPAIGN LAUNCH August 17th , 2022 Notes The recall repair bulletin has been published to TOPIx. There are 6 affected vehicles in dealer inventory that need to be rectified before sale. <1% of vehicles are expected to fail inspection and require a new part.
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H404 SAFETY RECALL – INCORRECT SPECIFICATION TAIL LAMPS SAFETY RECALL H404 – INCORRECT SPECIFICATION TAIL LAMPS F-PACE AFFECTED MODELS 21-22MY F-PACE VOLUME AFFECTED USA 5326 Canada 699 REPAIR The rear tail lamps may not be to specification. Retailers will inspect rear tail lamps and where an incorrect specification tail lamp has been installed, following instructions in the bulletin, will replace with correct parts. Less than 1% of vehicles are expected to need a replacement part REPAIR TIME Inspect 0.1hrs Replacement lamps up to 0.4hrs for a pair + DIDO CAMPAIGN LAUNCH Retailer Notification only was on August 4th, 2022. USA NAS22.08.001 and Canada NAS22.08.002. Repair bulletin target publication date is August 15th, 2022 Notes For sold cars, Customers will be notified by direct mail following the normal Recall process.
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IMPORTANT SAFETY RECALL This notice applies to your vehicle, September 16, 2022 SAFETY RECALL H404: Incorrect Tail Light Assemblies Vehicle Affected: Jaguar F-PACE Model Year: 2021-2022 National Highway Traffic Safety Administration (NHTSA) Recall Number: 22V-525 Dear Jaguar F-PACE Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that certain 2021-2022 Model Year Jaguar F-PACE vehicles fail to conform to FMVSS No. 108, “Lamps, Reflective Devices and Associated Equipment”. Your vehicle is included in this Recall action. What is the reason for this program? The incorrect tail lights may have been installed, resulting in rear turn signals that do not illuminate correctly. Incorrect illumination of the rear turn signals may reduce visibility for other drivers, increasing the risk of a crash. What will Jaguar and your authorized Jaguar Retailer do? Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will inspect and replace the rear lights, as necessary. There will be no charge to owners for this action under this Program. What should you do? Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘H404’. Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days. How long will it take? The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. What if I have previously paid for this concern? If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. To qualify for a refund, during the recall repair service appointment, please provide your authorized Land Rover retailer with the original paid receipt. To avoid delays, please do not send the receipt to Jaguar Land Rover North America. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500 0002409 0000001 Moved or no longer own this Jaguar vehicle? If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions? If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1800-452-4877) and one of our representatives will be happy to assist you. You may also contact us by email using the following address: jagweb1@jaguarlandrover.com. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Jaguar by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495 If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E., Washington, D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Jaguar appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese Director, Technical Services – MA-43 Customer Service IMPORTANT SAFETY RECALL This notice applies to your vehicle, SADCJ2EX1MA672360 September 16, 2022 SAFETY RECALL H404: Incorrect Tail Light Assemblies Vehicle Affected: Jaguar F-PACE Model Year: 2021-2022 National Highway Traffic Safety Administration (NHTSA) Recall Number: 22V-525 Dear Jaguar F-PACE Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that certain 2021-2022 Model Year Jaguar F-PACE vehicles fail to conform to FMVSS No. 108, “Lamps, Reflective Devices and Associated Equipment”. Your vehicle is included in this Recall action. 0002173 0000002 What is the reason for this program? The incorrect tail lights may have been installed, resulting in rear turn signals that do not illuminate correctly. Incorrect illumination of the rear turn signals may reduce visibility for other drivers, increasing the risk of a crash. What will Jaguar and your authorized Jaguar Retailer do? Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will inspect and replace the rear lights, as necessary. There will be no charge to owners for this action under this Program. What should you do? Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘H404’. Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days. How long will it take? The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. What if I have previously paid for this concern? If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. To qualify for a refund, during the recall repair service appointment, please provide your authorized Land Rover retailer with the original paid receipt. To avoid delays, please do not send the receipt to Jaguar Land Rover North America. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500 Moved or no longer own this Jaguar vehicle? If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions? If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1800-452-4877) and one of our representatives will be happy to assist you. You may also contact us by email using the following address: jagweb1@jaguarlandrover.com. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Jaguar by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495 If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E., Washington, D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Jaguar appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese Director, Technical Services – MA-43 Customer Service IMPORTANT SAFETY RECALL This notice applies to your vehicle, SADCJ2EX0MA679901 September 16, 2022 SAFETY RECALL H404: Incorrect Tail Light Assemblies Vehicle Affected: Jaguar F-PACE Model Year: 2021-2022 National Highway Traffic Safety Administration (NHTSA) Recall Number: 22V-525 Dear Jaguar F-PACE Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that certain 2021-2022 Model Year Jaguar F-PACE vehicles fail to conform to FMVSS No. 108, “Lamps, Reflective Devices and Associated Equipment”. Your vehicle is included in this Recall action. 0001405 0000003 What is the reason for this program? The incorrect tail lights may have been installed, resulting in rear turn signals that do not illuminate correctly. Incorrect illumination of the rear turn signals may reduce visibility for other drivers, increasing the risk of a crash. What will Jaguar and your authorized Jaguar Retailer do? Jaguar is carrying out a recall of the vehicles mentioned above. An authorized Jaguar retailer will inspect and replace the rear lights, as necessary. There will be no charge to owners for this action under this Program. What should you do? Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘H404’. Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within ten (10) days. How long will it take? The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately one (1) hour, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. What if I have previously paid for this concern? If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. To qualify for a refund, during the recall repair service appointment, please provide your authorized Land Rover retailer with the original paid receipt. To avoid delays, please do not send the receipt to Jaguar Land Rover North America. Jaguar Land Rover North America, LLC 100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500 Moved or no longer own this Jaguar vehicle? If you are no longer the owner of this vehicle, Jaguar would greatly appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions? If you have any questions or concerns, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Jaguar Customer Relationship Center at 1-800-4JAGUAR (1800-452-4877) and one of our representatives will be happy to assist you. You may also contact us by email using the following address: jagweb1@jaguarlandrover.com. Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Jaguar by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way Mahwah, NJ 07495 If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the: Administrator National Highway Traffic Safety Administration 1200 New Jersey Ave., S.E., Washington, D.C., 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov. Jaguar appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese Director, Technical Services – MA-43 Customer Service
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NOTIFICATION OF SAFETY RECALL H404 NAS22.08.001 RECALL USA AFTERSALES BULLETIN August 4, 2022 TO: All authorized Jaguar Retailers RE: Tailgate Mounted Rear Lamp Jaguar Land Rover North America, LLC has informed the National Highway Traffic Safety Administration (NHTSA) of its intent to perform a Safety Recall on certain 2021-2022 model year Jaguar F-PACE vehicles imported into the United States market. Information relating to this Recall will be posted on the National Highway Traffic Safety Administration website. United States Federal regulations require that retailers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists. United States Federal law requires retailers to complete any outstanding Recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer could result in a civil penalty of up to $24,423.00 per violation and equivalent of $122,106,996.00 for a related series of violations. This Aftersales Bulletin serves as notification to all Jaguar retailers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Recall repair is completed. DESCRIPTION OF DEFECT A concern has been identified on certain 2021MY – 2022MY Jaguar F-PACE vehicles where the incorrect specification tailgate mounted rear lamps may have been installed resulting in part of the rear indicator not being illuminated correctly. In a failed state, the rear lamps do not conform to the requirements of FMVSS 108. AFFECTED VEHICLE RANGE F-PACE Model Year: ………………….. 2021 – 2022 VIN: ………………………………… SADCJ2EX6MA661872 – SADCZ2EE2NA696949 Selected vehicles within VIN range A total of approximately 5,297 vehicles in the United States and Federalized Territories. EFFECT OF VEHICLE OPERATION Incorrect illumination of the rear indicators may result in the indicator not being seen from the rear of the vehicle and an increased risk of a crash. SERVICE PROGRAM/REWORK ACTION Owners will be notified by mail and instructed to take their vehicle to an authorized retail who will inspect the rear lamp operation. Where an incorrect specification tail lamp has been installed, it will be replaced with a lamp of the correct specifications. There will be no charge to the owners for this action under this program. Unsold vehicles must have this done as part of the Pre-Delivery Inspection (PDI) process and/or before vehicle handover to the customer. OWNER NOTIFICATION Owner notification is expected to occur on or before the week of September 16, 2022. ACTION TO BE TAKEN Check the Jaguar Land Rover Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers. A Safety Recall will be published when repair instructions are finalized, and any required parts have been procured. Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed. After the Safety Recall is launched, visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer.
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-525 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : JUL 29, 2022 NHTSA Recall No. : 22V-525 Manufacturer Recall No. : H404 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 5,297 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 JAGUAR F-PACE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2021 & 2022, Model Year Jaguar F-PACE vehicles built at the Solihull Vehicle Assembly Plant from October 23, 2020 – April 01, 2022.Approximately 5297 vehicles in the United States and Federalized Territories. The basis of the recall population was derived from Jaguar Land Rover data where the VIN range for vehicles affected was determined by specific model type and production date where the lamp design was introduced at 21 Model Year. Production Dates : OCT 23, 2020 – APR 01, 2022 VIN Range 1 : Begin : SADCJ2EX6MA661872 End : SADCZ2EE2NA696949 Not sequential Description of Defect : Description of the Defect : A concern has been identified on certain 2021 & 2022 Model Year Jaguar FPACE vehicles where the incorrect specification tailgate mounted rear lamps may have been installed resulting in part of the rear indicator not being illuminated correctly. In a failed state, the rear lamps do not conform to the requirements of FMVSS 108. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Incorrect illumination of the rear indicators may result in the indicator not being seen from the rear of the vehicle and an increased risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 22V-525 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Tailgate Mounted Rear Lamp Component Description : Tailgate Mounted Rear Lamp Component Part Number : T4A44678 Component Name 2 : Tailgate Mounted Rear Lamp Component Description : Tailgate Mounted Rear Lamp Component Part Number : T4A44679 Component Name 3 : Tailgate Mounted Rear Lamp Component Description : Tailgate Mounted Rear Lamp Component Part Number : T4A44680 Component Name 4 : Tailgate Mounted Rear Lamp Component Description : Tailgate Mounted Rear Lamp Component Part Number : T4A44681 Supplier Identification : Component Manufacturer Name : VARROC LIGHTING SYSTEMS Address : Suvorovova 195 Senov u Noveha Jicina Foreign States 742 42 Country : Czech Republic Chronology : See File “Recall H404 Chronology”. Part 573 Safety Recall Report 22V-525 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified and instructed to take their vehicle to an approved Jaguar Land Rover repairer. The technician will inspect the rear lamp operation and where an incorrect specification tail lamp has been installed, it will be replaced with a lamp of the correct specifications. There will be no charge to the owners for this repair. The affected vehicles will be covered under Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Distribution of owner notification letters will occur on or before September 16, 2022. Notifications to dealers will occur on August 4, 2022. Planned Dealer Notification Date : AUG 04, 2022 – AUG 04, 2022 Planned Owner Notification Date : SEP 16, 2022 – SEP 16, 2022 * NR – Not Reported
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OMB Control No.: 2127-0004 Part 573 Safety Recall Report 22V-525 The information contained in this report was submitted pursuant to 49 CFR §573 Manufacturer Name : Jaguar Land Rover North America, LLC Submission Date : JUL 21, 2022 NHTSA Recall No. : 22V-525 Manufacturer Recall No. : H404 Manufacturer Information : Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way Mahwah NJ 07495 Company phone : 8188500 Population : Number of potentially involved : 5,326 Estimated percentage with defect : 1 % Vehicle Information : Vehicle 1 : 2021-2022 JAGUAR F-PACE Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : NR Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2021 & 2022, Model Year Jaguar F-PACE vehicles built at the Solihull Vehicle Assembly Plant from October 23, 2020 – April 27, 2022.Approximately 5326 vehicles in the United States and Federalized Territories. The basis of the recall population was derived from Jaguar Land Rover data where the VIN range for vehicles affected was determined by specific model type and production date where the lamp design was introduced at 21 Model Year. Production Dates : OCT 23, 2020 – APR 27, 2022 VIN Range 1 : Begin : SADCJ2EX6MA661872 End : SADCJ2EX1NA697664 Not sequential Description of Defect : Description of the Defect : A concern has been identified on certain 2021 & 2022 Model Year Jaguar FPACE vehicles where the incorrect specification tailgate mounted rear lamps may have been installed resulting in part of the rear indicator not being illuminated correctly. In a failed state, the rear lamps do not conform to the requirements of FMVSS 108. FMVSS 1 : NR FMVSS 2 : NR Description of the Safety Risk : Incorrect illumination of the rear indicators may result in the indicator not being seen from the rear of the vehicle and an increased risk of a crash. Description of the Cause : NR Identification of Any Warning that can Occur : NR Part 573 Safety Recall Report 22V-525 Page 2 The information contained in this report was submitted pursuant to 49 CFR §573 Involved Components : Component Name 1 : Tailgate Mounted Rear Lamp Component Description : Tailgate Mounted Rear Lamp Component Part Number : T4A44678 Component Name 2 : Tailgate Mounted Rear Lamp Component Description : Tailgate Mounted Rear Lamp Component Part Number : T4A44679 Component Name 3 : Tailgate Mounted Rear Lamp Component Description : Tailgate Mounted Rear Lamp Component Part Number : T4A44680 Component Name 4 : Tailgate Mounted Rear Lamp Component Description : Tailgate Mounted Rear Lamp Component Part Number : T4A44681 Supplier Identification : Component Manufacturer Name : VARROC LIGHTING SYSTEMS Address : Suvorovova 195 Senov u Noveha Jicina Foreign States 742 42 Country : Czech Republic Chronology : See File “Recall H404 Chronology”. Part 573 Safety Recall Report 22V-525 Page 3 The information contained in this report was submitted pursuant to 49 CFR §573 Description of Remedy : Description of Remedy Program : Owners will be notified and instructed to take their vehicle to an approved Jaguar Land Rover repairer. The technician will inspect the rear lamp operation and where an incorrect specification tail lamp has been installed, it will be replaced with a lamp of the correct specifications. There will be no charge to the owners for this repair. The affected vehicles will be covered under Land Rover’s new vehicle warranty program. Therefore, reimbursement for pre-notice remedies are not necessary because the affected vehicles are still under warranty. How Remedy Component Differs from Recalled Component : NR Identify How/When Recall Condition was Corrected in Production : NR Recall Schedule : Description of Recall Schedule : Distribution of owner notification letters will occur on or before September 16, 2022. Notifications to dealers will occur on August 4, 2022. Planned Dealer Notification Date : AUG 04, 2022 – AUG 04, 2022 Planned Owner Notification Date : SEP 16, 2022 – SEP 16, 2022 * NR – Not Reported
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