H421 Insufficient Pedestrian Warning Sound – 2021-2022 Jaguar I-Pace

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January 26, 2023 NHTSA CAMPAIGN NUMBER: 23V030000

Insufficient Pedestrian Warning Sound/FMVSS 141

A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V030

Manufacturer Jaguar Land Rover North America, LLC

Components ELECTRICAL SYSTEM, BACK OVER PREVENTION

Potential Number of Units Affected 1,072

 

Summary

Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2021-2022 I-Pace vehicles. The vehicles fail to make sufficient pedestrian warning sounds when stationary and in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, “Minimum Sound Requirements for Hybrid and Electric Vehicles.”

 

Remedy

Dealers will update the audio amplifier software, free of charge. Owner notification letters were mailed March 16, 2023. Owners may contact Jaguar customer service at 1-800-452-4827. Jaguar’s number for this recall is H421.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Jaguar has a Recall

 


H421
20 February 2023

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

A potential concern has been identified on specific vehicles within the above vehicle range.

A concern has been identified on 2021 to 2022 model year Jaguar I-PACE vehicles where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles.

A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

 

ACTION TO BE TAKEN

JLR has taken the decision to recall affected vehicles to repair the vehicle.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.

An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

For information purposes, a Technical Question and Answer document is attached.

 

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:

National Highway Traffic Safety Administration (NHTSA) reference number: 23V-030

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.

 

REGULATORY INFORMATION

Jaguar Land Rover North America, LLC have informed the National Highway Traffic Safety Administration (NHTSA) of their intent to perform a Safety Recall on certain 2021 to 2022 model year I-PACE vehicles imported into the United States. Information relating to this Safety Recall will be posted on the NHTSA website. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a noncompliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.

Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers.

 


DIAGNOSTIC INSTRUCTION – USING TOPIX CLOUD DIAGNOSTICS

NOTE:
Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to already being at the latest software level, please email jlrcamp@jaguarlandrover.com with the Vehicle Identification Number (VIN) and campaign reference, for the campaign to be closed.

1. Connect the JLR approved diagnostic equipment and the JLR approved battery support unit.

2.

NOTE:
Only complete this step if the vehicle is in transit mode.

Select the link to disable transit mode.

3.

NOTE:
Only complete this step if the vehicle is in transit mode.

Select the link to disable transit mode.

4. Update the AAM

5.

NOTE:
If required.

 

Select the link to enable transit mode.

6.

NOTE:
If required.

 

Select the link to enable transit mode.

7. Follow all on-screen instructions to complete the task.

8. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit.

 


Technical Questions And Answers

A concern has been identified on 2021 to 2022 model year Jaguar I-PACE vehicles where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles.

 

Question 1

Why is Jaguar Land Rover (JLR) Limited recalling these vehicles?

Answer

Affected vehicles do not emit the correct sound levels when vehicles are static and reverse gear is selected. Vehicles in this condition do not comply with FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles.

 

Question 2

Can you tell me more about what is wrong with the vehicles?

Answer

The sound file installed in affected vehicles does not conform to the performance requirements of FMVSS No.141.

 

Question 3

How would the customer become aware of their vehicle potentially having this concern?

Answer

There are no visible and audible warnings to make the customers aware of this issue.

 

Question 4

Does this concern affect vehicle safety?

Answer

A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

 

Question 5

Has JLR received many complaints?

Answer

JLR is not aware of any field reports for this concern.

 

Question 6

Have there been any accidents or injuries or fires?

Answer

There have been no reports of accidents or injuries relating to this concern of which JLR is aware.

 

Question 7

How was the concern discovered?

Answer

The defect was discovered during recent internal new vehicle development testing.

 

Question 8

How long has JLR known about this concern?

Answer

JLR’s Product Safety and Compliance Committee started investigating this concern in October 2022.

 

Question 9

Does JLR have concerns regarding the reliability, compliance, or safety of the vehicles? What type of measures are JLR planning to take?

Answer

JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.

 

Question 10

What has JLR done in production?

Answer

JLR has updated the sound files to the correct lever for affected vehicles in production.

 

Question 11

What will retailer/authorized repairers do to the vehicles?

Answer

Owners will be notified and instructed to take their vehicle to an approved Jaguar Land Rover repairer. The technician will update the vehicle’s Audio Amplifier Module (AAM) software.

 

Question 12

Which vehicles are affected by this recall?

Answer

2021 to 2022 model year Jaguar I-PACE vehicles SADHW2S10M1601965 to SADHD2S12N1624509 (Specific vehicles within Vehicle Identification Number (VIN) range)

 

Question 13

Are other JLR models affected by this concern?

Answer

Yes, certain 2020 to 2022 model year Range Rover Plug-in Hybrid Electric Vehicle (PHEV) and Range Rover Sport PHEV vehicles are also affected.

 

Question 14

Is the repair available to rework vehicles?

Answer

Yes

 

Question 15

How much will the recall cost JLR?

Answer

Cost was not a factor in deciding to recall these vehicles.

 

Question 16

How do I know if my vehicle is affected?

Answer

All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a Jaguar Land Rover authorized

Repairer for the work to be completed. Customers can also check if their vehicle is eligible for a safety recall at https://www.landroverusa.com/ownership/vin-recall.html or alternatively at https://www.nhtsa.gov/recalls

 

Question 17

How long does it take for the vehicle to be inspected and repaired?

Answer

The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than thirty minutes to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required for longer.

 

Question 18

Can I safely continue to drive my vehicle until it has been repaired?

Answer

Yes. We recommend additional care is taken when reversing. Customers are advised to contact a JLR authorized Repairer should they have any concerns regarding their vehicle.

Note:

Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.

 

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Chronology :

During new vehicle development testing in September 2022, it was discovered that the level of sound emitted by a test vehicle did not meet the expected level. A stop-shipment was initiated to ensure that the New Range Rover (L460) and New Range Rover Sport (L461) models were capable of emitting the required sound level.

Following this, an investigation was opened at the Product Safety & Compliance Committee (PSCC).The PSCC requested the Engineering team to fully define the scope of this issue

During October and November, the Engineering team investigated all Battery Electric Vehicle (BEV) and PHEV vehicle lines and reported back to the PSCC that previous generation Range Rover (L405) and Range Rover Sport (L494) PHEV vehicles and the BEV Jaguar I-Pace vehicles were potentially affected.

The PSCC requested that the Engineering team confirmed the sound files installed on those vehicle lines potentially affected and the impact on the vehicle’s performance against regulated requirements.

At the PSCC of January 17, 2023, the scope of the issue was discussed and finalized. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review.

The RDC reviewed the issue on January 19, 2023 and concluded that a voluntary safety recall should be conducted to update the vehicle’s sound file to ensure the correct sound is emitted.

Following an internal review, the issue was returned to the RDC on February 02, 2023 to confirm the characterization of the defect, the RDC concluded that the failure to comply with FMVSS 141 represented a non-compliance and a voluntary recall should be conducted to update the vehicle’s sound file to ensure the correct sound is emitted.

There have been no reported accidents, injuries or fires as a result of this concern.

There have been no warranty claims, field or service reports as a result of this concern.

 


2 Affected Products

Vehicle

MAKE MODEL YEAR
JAGUAR I-PACE 2021-2022

 


11 Associated Documents

Recall Acknowledgement

RCAK-23V030-7235.pdf 645.211KB

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Noncompliance Notice 573 Report

RCLRPT-23V030-1900.PDF 215.231KB

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Recall 573 Report – February 3, 2023

RCLRPT-23V030-7288.PDF 215.382KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V030-4904.pdf 154.431KB

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SAFETY RECALL 23V030 (H421) SFCC PRESENTATION SLIDE

RMISC-23V030-5690.pdf 38.333KB

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Remedy Instructions and TSB

RCRIT-23V030-1132.pdf 377.644KB

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SAFETY RECALL 23V030 (H421) BIG 5 PRESENTATION SLIDE

RMISC-23V030-7219.pdf 52.151KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V030-2905.pdf 286.589KB

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Recall Quarterly Report #1, 2023-1

RCLQRT-23V030-3580.PDF 211.152KB

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Recall Quarterly Report #2, 2023-2

RCLQRT-23V030-0279.PDF 211.258KB

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Recall Quarterly Report #3, 2023-3

RCLQRT-23V030-4166.PDF 211.478KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V030&docType=RCL

 


 

Reprogramming

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions - without security access - can be purchased via TOPIx (From the User ID - Options Menu – Programming subscriptions – click add). Module programming - with security access - is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.

 

J2534 Device

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SDD Manual Software Download

Jaguar Techinfo

Land Rover Techinfo

 


 

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