H421 Insufficient Pedestrian Warning Sound – 2021-2022 Jaguar I-Pace

SEOCONTENT-START

25 C U S T O M
E R L O V E
U N I T Y I N T E G R I T Y G R O W T H I M P A C T CU ST OMER SERVICE R E CALLS N742 & H 421 – M INIMUM SO UND R E Q UIREMEN T NO N – CO MPLIANCE SAFETY RECALL H421 N742 MINIMUM SOUND REQUIREMENT NON-COMPLIANCE AFFECTED MODELS 20-21MY Range Rover PHEV and 20-22MY RR Sport PHEV 21-22MY I-PACE
USA Models. VOLUME AFFECTED JAG US 1,072
LR US 868 REPAIR A concern has been identified on certain PHEV AND BEV vehicles as listed above where the sound level emitted for a static vehicle when in reverse gear does not meet the minimum sound requirement as detailed in regulation. Retailers are to perform an audio amplifier module update to correct the non-compliance. REPAIR TIME 0.2 hrs +DIDO CAMPAIGN LAUNCH February 20th, 2023 Notes Affected USA I-PACE population includes WAYMO vehicles. Waymo are responsible for completing the software update on this fleet.
Affected new vehicles in retailer stock should be held and must not be sold until the
repair is completed.

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15
C U S T O M E R L O V E U N I T Y I N T E G R I T Y
G R O W T H
I M P A C T
CUSTOM ER SERVI C E
R E CA LLS N 7 4 2 & H 4 2 1 – M I N I M U M S O U N D R E Q U I R E M E N T N O N – CO M P L I A N C E SAFETY RECALL H421 N742 MINIMUM SOUND REQUIREMENT NON-COMPLIANCE AFFECTED MODELS 20-21MY Range Rover PHEV and 20-22MY RR Sport PHEV 21-22MY I-PACE
USA Models. VOLUME AFFECTED Jaguar USA 1,072
LR USA 868 REPAIR A concern has been identified on certain PHEV AND BEV vehicles as listed above where the sound level emitted for a static vehicle when in reverse gear does not meet the minimum sound requirement as detailed in regulation. Retailers are to perform an audio amplifier module update to correct the non-compliance. REPAIR TIME 0.2 hrs +DIDO USA Retailer Recall notification was published Feb 7th. Repair bulletin is expected before the end February. Notes Affected USA I-PACE population includes WAYMO vehicles. Waymo are responsible
for completing the software update on this fleet.
Affected new vehicles in retailer stock should be held and must not be sold until the repair is completed.
NOTE For the Canadian market, this update will be conducted under an Owner Notified Service Action with different program codes. Timing is TBC.

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2/20/23, 8:45 AM Minimum Sound Requirement Non Compliance
https://topix.jaguar.jlrext.com/topix/content/document/view?id=1680334#G3351852!!27!1 1/2
SAFETY RELATED RECALL Global Recall Action Changes are highlighted in blue
Subject:
Minimum Sound Requirement Non Compliance
Publication No.: H421 Model: I-PACE (X590)
Model Year: 2021 – 2022
Date of Issue: 20 February 2023 To:
For the Attention of:
Important: Jaguar Land Rover North America, LLC.
The approved Jaguar Land Rover (JLR) retailer/authorized repairer. NOTE: The information in this campaign is intended for use by professional technicians. If you are not a JLR retailer/authorized repairer, do not assume that a condition described affects a specific vehicle.
Contact an authorized JLR retailer/authorized repairer to determine if this campaign applies to a specific vehicle. FOR THE ATTENTION OF ALL:
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A potential concern has been identified on specific vehicles within the above vehicle range.
A concern has been identified on 2021 to 2022 model year Jaguar I-PACE vehicles where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles. A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.
ACTION TO BE TAKEN
JLR has taken the decision to recall affected vehicles to repair the vehicle.
Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected. Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed. An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.
For information purposes, a Technical Question and Answer document is attached.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 23V-030
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION Jaguar Land Rover North America, LLC have informed the National Highway Traffic Safety Administration (NHTSA) of their intent to perform a Safety Recall on certain 2021 to 2022 model year I-PACE vehicles imported into the United States. Information relating to this Safety Recall will be posted on the NHTSA website. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non- compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in th
only, could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of 2/20/23, 8:45 AM Minimum Sound Requirement Non Compliance
$131,564,183.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Jaguar Land Rover North America, LLC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open Safety Recall notice to the applicable customers. Yours faithfully Steve Oldham
Global Customer Care Quality Director https://topix.jaguar.jlrext.com/topix/content/document/view?id=1680334#G3351852!!27!1 2/2 2/20/23, 8:46 AM

Service instruction

SERVICE INSTRUCTION – H421
SROs Description
Audio Amplifier Module (AAM) – Update ECU Drive in/drive out SRO
85.87.02
10.10.10 Time
0.2
0.2 NOTE:
Repair procedures are under constant review, and therefore times are subject to change; those quoted here must be taken as guidance only. Always refer to TOPIx to obtain the latest repair time. Warranty Information Warranty claims should be submitted quoting program code H421 with the relevant option code from the table below. As option codes are used there is no requirement for you to enter SROs or parts, these are included for information only. Program Code Option Description SRO Time H421 H421 A AAM – Update ECU
B AAM – Update ECU Drive in/drive out 85.87.02
85.87.02
10.10.10 0.2
0.2
0.2 NOTE:
The option that contains the drive in/drive out allowance may only be claimed when the vehicle has been brought back into the workshop for this action alone to be undertaken. Warranty claims should be submitted in accordance with the current Jaguar Land Rover (JLR) Global Warranty Manual, and its amendments, unless stated otherwise in this bulletin. Customer Reimbursement and Related Damage Process NOTE:
If there is a requirement to claim for related/consequential damage or customer reimbursement, refer to the related instruction that can be found in TOPIx (in the Search box, search for ‘Related Damage Claim’ and open the related bulletin link). DIAGNOSTIC INSTRUCTION – USING TOPIX CLOUD DIAGNOSTICS NOTE:
Modules already at the latest software level will not be available for update. If the module update below cannot be completed due to already being at the latest software level, please email jlrcamp@jaguarlandrover.com with the Vehicle Identification Number (VIN) and campaign reference, for the campaign to be closed. 1. Connect the JLR approved diagnostic equipment and the JLR approved battery support unit. 2.
NOTE:
Only complete this step if the vehicle is in transit mode. Select the link to disable transit mode. https://topix.jaguar.jlrext.com/topix/content/document/view?id=1680334#G3351853!!28!2 1/2 2/20/23, 8:46 AM

Service instruction

3. NOTE:
Only complete this step if the vehicle is in transit mode. Select the link to disable transit mode.
4. Update the AAM – 5.
NOTE:
If required. Select the link to enable transit mode. 6.
NOTE:
If required. Select the link to enable transit mode. 7. Follow all on-screen instructions to complete the task. 8. Disconnect the JLR approved diagnostic equipment and the JLR approved battery support unit. https://topix.jaguar.jlrext.com/topix/content/document/view?id=1680334#G3351853!!28!2 2/2 2/20/23, 8:46 AM H421 – Minimum Sound Requirement Non Compliance | TOPIx SAMPLE CUSTOMER LETTER – FOR INFORMATION ONLY Name Address line 1
Address line 2
Address line 3 Post Code
Vehicle Identification Number (VIN):
Registration Number:
Program Number: H421 Date: month/year
SAFETY RELATED RECALL – I-PACE vehicles – Minimum Sound Requirement Non Compliance Dear
Jaguar Land Rover Limited would like to advise you that during ongoing quality assessment of our product it has been identified that a possible safety related problem may occur on certain 2021 to 2022 model year Jaguar I-PACE vehicles within a specific production range. Please read the information below, this will explain the actions that we intend to take and what you will need to do.
Why are we contacting you? A concern has been identified where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by regulation FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles.
What will your Jaguar retailer/authorized repairer do? We will update the vehicle’s Audio Amplifier Module software. How long will it take?
The work on your vehicle will be completed as quickly and efficiently as possible in order to minimize inconvenience to you. Your
retailer/authorized repairer will be able to advise how long your vehicle will be required for when a booking is made.
What we are asking you to do
Please contact your preferred Jaguar retailer/authorized repairer without delay. To book your vehicle in for this action you will need to provide the retailer/authorized repairer with the following which are detailed at the beginning of this letter:
The VIN for your vehicle
Vehicle registration number of your vehicle. The program code for the action.
If you do not have a retailer/authorized repairer, please access www.jaguar.com for contact details.
If you no longer own the vehicle could you please complete the ‘Change of Ownership’ slip attached to this letter, returning the slip to Jaguar Land Rover Limited immediately in the enclosed ‘Freepost’ envelope. This will enable us to make contact with the new owner.
If you have concerns If you experience any concerns relating to this Recall, contact the Service Manager at the retailer/authorized repairer for assistance or contact the JLR Limited Customer Experience Centre on 0345 303 2303 or (enter phone number).
This bulletin is being issued in accordance with the legislative or industry requirements concerning vehicle defects. The authorities will closely monitor the response rate of this bulletin. Please treat this matter with the urgency it requires, JLR Limited apologize for any inconvenience this bulletin may cause and thank you, in advance, for your co-operation.
Yours sincerely Head of Business https://topix.jaguar.jlrext.com/topix/content/document/view?id=1680334#G3351854!!29!3 1/1 2/20/23, 8:46 AM Questions And Answers Technical Questions And Answers FOR USE ON ENQUIRY Jaguar Land Rover H421
2021 to 2022 model year Jaguar I-PACE vehicles for a failure to meet minimum reversing sound requirements A concern has been identified on 2021 to 2022 model year Jaguar I-PACE vehicles where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles. Question 1
Why is Jaguar Land Rover (JLR) Limited recalling these vehicles?
Answer
Affected vehicles do not emit the correct sound levels when vehicles are static and reverse gear is selected. Vehicles in this condition do not comply with FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles. Question 2
Can you tell me more about what is wrong with the vehicles? Answer
The sound file installed in affected vehicles does not conform to the performance requirements of FMVSS No.141.
Question 3
How would the customer become aware of their vehicle potentially having this concern? Answer
There are no visible and audible warnings to make the customers aware of this issue. Question 4
Does this concern affect vehicle safety?
Answer
A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash. Question 5
Has JLR received many complaints? Answer
JLR is not aware of any field reports for this concern.
Question 6
Have there been any accidents or injuries or fires?
Answer
There have been no reports of accidents or injuries relating to this concern of which JLR is aware. Question 7
How was the concern discovered? Answer
The defect was discovered during recent internal new vehicle development testing.
Question 8
How long has JLR known about this concern? https://topix.jaguar.jlrext.com/topix/content/document/view?id=1680334#G3351855!!30!4 1/3 2/20/23, 8:46 AM Questions And Answers
Answer
JLR’s Product Safety and Compliance Committee started investigating this concern in October 2022.
Question 9
Does JLR have concerns regarding the reliability, compliance, or safety of the vehicles? What type of measures are JLR planning to take? Answer
JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated. Question 10
What has JLR done in production?
Answer
JLR has updated the sound files to the correct lever for affected vehicles in production. Question 11
What will retailer/authorized repairers do to the vehicles? Answer
Owners will be notified and instructed to take their vehicle to an approved Jaguar Land Rover repairer. The technician will update the vehicle’s Audio Amplifier Module (AAM) software.
Question 12
Which vehicles are affected by this recall? Answer
2021 to 2022 model year Jaguar I-PACE vehicles SADHW2S10M1601965 to SADHD2S12N1624509 (Specific vehicles within Vehicle Identification Number (VIN) range) Question 13
Are other JLR models affected by this concern? Answer
Yes, certain 2020 to 2022 model year Range Rover Plug-in Hybrid Electric Vehicle (PHEV) and Range Rover Sport PHEV vehicles are also affected.
Question 14
Is the repair available to rework vehicles? Answer
Yes Question 15
How much will the recall cost JLR?
Answer
Cost was not a factor in deciding to recall these vehicles. Question 16
How do I know if my vehicle is affected? Answer
All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a Jaguar Land Rover authorized Repairer for the work to be completed. Customers can also check if their vehicle is eligible for a safety recall at https://www.landroverusa.com/ownership/vin-recall.html or alternatively at https://www.nhtsa.gov/recalls
Question 17
How long does it take for the vehicle to be inspected and repaired? Answer https://topix.jaguar.jlrext.com/topix/content/document/view?id=1680334#G3351855!!30!4 2/3 2/20/23, 8:46 AM Questions And Answers
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The work will be completed as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than thirty minutes to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required for longer.
Question 18
Can I safely continue to drive my vehicle until it has been repaired?
Answer
Yes. We recommend additional care is taken when reversing. Customers are advised to contact a JLR authorized Repairer should they have any concerns regarding their vehicle.
Note:
Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.

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IMPORTANT SAFETY RECALL
This notice applies to your vehicle, March 16, 2023 SAFETY RECALL H421: Minimum Sound Requirement Non-Compliance Vehicles Affected: Jaguar I-PACE
Model Year: 2021-2022 National Highway Traffic Safety Administration (NHTSA) Recall Number: 23V-030 Dear Jaguar I-PACE Owner: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jaguar has decided that certain 2021-2022 model year Jaguar I-PACE vehicles fail to conform to Federal Motor Vehicle Safety Standard No. 141, “Minimum Sound Requirements for Hybrid and Electric Vehicles”.
Your vehicle is included in this Recall action. What is the reason for this program? These vehicles fail to make sufficient pedestrian warning sounds when stationary and in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, “Minimum Sound Requirements for Hybrid and Electric Vehicles.” A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash. What will Jaguar and your authorized Jaguar Retailer do? Jaguar is carrying out a recall of the vehicles mentioned above to update the vehicle’s Audio Amplifier software. There will be no charge for this repair under this program.
What should you do? Please contact your preferred authorized Jaguar retailer and provide them with your Vehicle Identification Number (VIN) and request a service date to complete the work required under Program Code ‘H421’. How long will it take? The work will be carried out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take approximately 30 minutes, although your retailer may need your vehicle for a longer time. Your retailer can provide you with a better estimate of the overall time for the service visit. Attention Leasing Agencies: If you are a vehicle lessor, Federal Regulations require you to forward this notice to your lessee within TEN (10) days.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way, Mahwah, NJ 07495 Tel: 201.818.8500
0000071
0000001 What if I have previously paid for this concern? If you have already paid for this concern before the date of this letter, Land Rover is offering a refund. To qualify for a refund, please provide your authorized Land Rover retailer with the original paid receipt. To avoid delays, please do not send the receipt to Jaguar Land Rover North America. Moved or no longer own this Jaguar vehicle? If you are no longer the owner of this vehicle, Jaguar would appreciate the name and address of the new owner (if known); please fill out and return the enclosed return postage-paid card. What should you do if you have further questions? If you have any questions or concerns, regarding this Program, please contact the Service Manager at your authorized Jaguar retailer for assistance. If you have any queries or concerns that your retailer cannot address, please contact the Jaguar Customer Relationship Centre at 1-800-4JAGUAR (1800-452-4827). You may also contact us by email using the following address: jagweb1@jaguarlandrover.com Please include your full name, address, and VIN of your vehicle in your email. If you have the need to contact Jaguar by mail, please use the following address: Jaguar Land Rover North America, LLC ATTN: Customer Relationship Center 100 Jaguar Land Rover Way
Mahwah, NJ 07495
If after having attempted to take advantage of this recall you believe you have not been able to have your vehicle remedied without charge and within a reasonable amount of time, you may submit a complaint to the:
Administrator
National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE
Washington, D.C. 20590 Or call the toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 800-424-9153); or go to
http://www.safercar.gov. Jaguar appreciates your confidence in our product and wish to do everything we can to retain that confidence. We recognize this service visit may be an inconvenience to you. Jaguar, in cooperation with your authorized Jaguar retailer, will strive to minimize any inconvenience to you caused by this program. Sincerely, Thomas Giese
Director, Technical Services – MA-43 Customer Service

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ISTRATION BULLETIN – SAFETY
LL
Global Recall ction
421 Subject: Minimum Sound Requirement Non Compliance Publication No.: H421 Model: I-PACE (X590)
Model Year: 2021 – 2022
Date of Issue: 07 February 2023 To:
For the Attention of: Jaguar Land Rover North America, LLC.
The approved Jaguar Land Rover (JLR) retailer/authorized repairer.
FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:
National Highway Traffic Safety Administration (NHTSA) reference number: 23V-030
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.
REGULATORY INFORMATION
Jaguar Land Rover North America, LLC have informed the National Highway Traffic Safety Administration (NHTSA) of their intent to perform a Safety Recall on certain 2021 to 2022 model year I-PACE vehicles imported into the United States markets. Information relating to this Safety Recall will be posted on the NHTSA website. This Safety Recall Administration Bulletin serves as notification to all retailers in United States markets that any new affected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations.
DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION
A concern has been identified on 2021–2022 Model Year Jaguar I-Pace vehicles where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles. A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.
OWNER NOTIFICATION
Initial owner notification is expected to occur on or before 24th March 2023.
ACTION TO BE TAKEN
Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.
Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers. The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required parts and/or software are available. Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.
Yours faithfully Steve Oldham
Global Customer Care Quality Director

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-030
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC FEB 03, 2023 NHTSA Recall No. : 23V-030 Manufacturer Recall No. : H421 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 1,072 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 JAGUAR I-PACE
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2021-2022 Model Year Jaguar I-Pace vehicles built at the Gratz Vehicle Assembly Plant from March 9, 2020 – March 30, 2022. Approximately 1072 vehicles in the United States and Federalized Territories. The basis of the recall population was derived from Jaguar Land Rover data where the VIN range for vehicles affected was determined by specific model type and production date, and the introduction of FMVSS No. 141 Minimum Sound Requirements for Hybrid and Electric Vehicles.
Production Dates : MAR 09, 2020 – MAR 30, 2022
VIN Range 1 : Begin : SADHW2S10M1601965 End : SADHD2S12N1624509 Not sequential Description of Noncompliance :
Description of the Noncompliance :
A concern has been identified on 2021–2022 Model Year Jaguar I-Pace vehicles where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles. FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The incorrect sound levels emitted whilst vehicles are static and reverse gear is selected may result in pedestrians, especially those with impaired vision, not being alerted to reversing vehicles. As a result pedestrians may unwillingly pass the rear of the vehicle as it is about to revers, increasing the risk of pedestrian accident. The level of sound emitted also does not comply
with FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Part 573 Safety Recall Report 23V-030 Page 2 Vehicles.
Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : M9D3-14C527-CAF Component Name 2 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : M9D3-14C527-DAF Component Name 3 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : N9D3-14C527-CAB Component Name 4 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : N9D3-14C527-DAB Component Name 5 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : M9D3-14C527-XAB Supplier Identification : Component Manufacturer The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-030 Page 3 Name : Jaguar Land Rover Limited Address : Abbey Road
Whitley, Conventry Foreign States CV3 4LF Country : United Kingdom Chronology :
During new vehicle development testing in September 2022, it was discovered that the level of sound emitted by a test vehicle did not meet the expected level. A stop-shipment was initiated to ensure that the New Range Rover (L460) and New Range Rover Sport (L461) models were capable of emitting the required sound level. Following this, an investigation was opened at the Product Safety & Compliance Committee (PSCC).The PSCC requested the Engineering team to fully define the scope of this issue During October and November, the Engineering team investigated all Battery Electric Vehicle (BEV) and PHEV vehicle lines and reported back to the PSCC that previous generation Range Rover (L405) and Range Rover Sport (L494) PHEV vehicles and the BEV Jaguar I-Pace vehicles were potentially affected. The PSCC requested that the Engineering team confirmed the sound files installed on those vehicle lines potentially affected and the impact on the vehicle’s performance against regulated requirements. At the PSCC of January 17, 2023, the scope of the issue was discussed and finalized. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review. The RDC reviewed the issue on January 19, 2023 and concluded that a voluntary safety recall should be conducted to update the vehicle’s sound file to ensure the correct sound is emitted. Following an internal review, the issue was returned to the RDC on February 02, 2023 to confirm the characterization of the defect, the RDC concluded that the failure to comply with FMVSS 141 represented a non-compliance and a voluntary recall should be conducted to update the vehicle’s sound file to ensure the correct sound is emitted. There have been no reported accidents, injuries or fires as a result of this concern. There have been no warranty claims, field or service reports as a result of this concern. The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-030
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Description of Remedy :
Description of Remedy Program : Owners will be notified and instructed to take their vehicle to an approved
Jaguar Land Rover repairer. The technician will update the vehicle’s Audio Amplifier software. There will be no charge to the owners for this repair. The affected vehicles will be covered under Jaguar’s new vehicle warranty program. Therefore, reimbursements for pre-notice remedies are not necessary because the affected vehicles are still under warranty. How Remedy Component Differs NR from Recalled Component :
Identify How/When Recall Condition NR was Corrected in Production : Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on February 9, 2023. Distribution of
owner notification letters will occur on or before March 24, 2023.
Planned Dealer Notification Date : FEB 09, 2023 – FEB 09, 2023
Planned Owner Notification Date : MAR 24, 2023 – MAR 24, 2023
* NR – Not Reported

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OMB Control No.: 2127-0004
Part 573 Safety Recall Report 23V-030
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Submission Date :
Jaguar Land Rover North America, LLC JAN 26, 2023 NHTSA Recall No. : 23V-030 Manufacturer Recall No. : H421 Manufacturer Information :
Manufacturer Name : Jaguar Land Rover North America, LLC Address : 100 Jaguar Land Rover Way
Mahwah NJ 07495
Company phone : 8188500 Population :
Number of potentially involved : 1,072 Estimated percentage with defect : 100 % Vehicle Information : Vehicle 1 : 2021-2022 JAGUAR I-PACE
Vehicle Type : LIGHT VEHICLES Body Style : SUV Power Train : HYBRID ELECTRIC
Descriptive Information : Jaguar Land Rover is conducting a voluntary safety recall campaign involving certain 2021-2022 Model Year Jaguar I-Pace vehicles built at the Gratz Vehicle Assembly Plant from March 9, 2020 – March 30, 2022. Approximately 1072 vehicles in the United States and Federalized Territories. The basis of the recall population was derived from Jaguar Land Rover data where the VIN range for vehicles affected was determined by specific model type and production date.
Production Dates : MAR 09, 2020 – MAR 30, 2022
VIN Range 1 : Begin : SADHW2S10M1601965 End : SADHD2S12N1624509 Not sequential Description of Defect :
Description of the Defect : A concern has been identified on 2020–2022 Model Year Jaguar I-Pace vehicles where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles.
FMVSS 1 : NR FMVSS 2 : NR
Description of the Safety Risk : The incorrect sound levels emitted whilst vehicles are static and reverse gear is selected may result in pedestrians, especially those with impaired vision, not being alerted to reversing vehicles. As a result pedestrians may unwillingly pass the rear of the vehicle as it is about to revers, increasing the risk of pedestrian accident. The level of sound emitted also does not comply with FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric
Vehicles. Part 573 Safety Recall Report 23V-030 Page 2 Description of the Cause : NR Identification of Any Warning NR
that can Occur : Involved Components : Component Name 1 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : M9D3-14C527-CAF Component Name 2 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : M9D3-14C527-DAF Component Name 3 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : N9D3-14C527-CAB Component Name 4 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : N9D3-14C527-DAB Component Name 5 : Audio Amplifier Module (AAM) Software Component Description : Audio Amplifier Module (AAM) Software Component Part Number : M9D3-14C527-XAB Supplier Identification : Component Manufacturer Name : Jaguar Land Rover Limited The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-030 Page 3 Address : Abbey Road
Whitley, Conventry Foreign States CV3 4LF Country : United Kingdom Chronology :
During new vehicle development testing in September 2022, it was discovered that the level of sound emitted by a test vehicle did not meet the expected level. A stop-shipment was initiated to ensure that the New Range Rover (L460) and New Range Rover Sport (L461) models were capable of emitting the required sound level. Following this, an investigation was opened at the Product Safety & Compliance Committee (PSCC).The PSCC requested the Engineering team to fully define the scope of this issue During October and November, the Engineering team investigated all Battery Electric Vehicle (BEV) and PHEV vehicle lines and reported back to the PSCC that previous generation Range Rover (L405) and Range Rover Sport (L494) PHEV vehicles and the BEV Jaguar I-Pace vehicles were potentially affected. The PSCC requested that the Engineering team confirmed the sound files installed on those vehicle lines potentially affected and the impact on the vehicle’s performance against regulated requirements. At the PSCC of January 17, 2023, the scope of the issue was discussed and finalized. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review. The RDC reviewed the issue on January 19, 2023 and concluded that it represented an unreasonable risk to safety and a voluntary safety recall be conducted to update the vehicle’s sound file to ensure the correct sound is emitted. There have been no reported accidents, injuries or fires as a result of this concern. There have been no warranty claims, field or service reports as a result of this concern. Description of Remedy :
Description of Remedy Program : Owners will be notified and instructed to take their vehicle to an approved
Jaguar Land Rover repairer. The technician will update the vehicle’s Audio Amplifier software. There will be no charge to the owners for this repair. The affected vehicles will be covered under Jaguar’s new vehicle warranty program. Therefore, reimbursements for pre-notice remedies are not necessary because the affected vehicles are still under warranty. How Remedy Component Differs NR from Recalled Component : The information contained in this report was submitted pursuant to 49 CFR §573 Part 573 Safety Recall Report 23V-030
Page 4
The information contained in this report was submitted pursuant to 49 CFR §573
Identify How/When Recall Condition was Corrected in Production :
NR
Recall Schedule :
Description of Recall Schedule : Notifications to dealers will occur on February 9, 2023. Distribution of
owner notification letters will occur on or before March 24, 2023.
Planned Dealer Notification Date : FEB 09, 2023 – FEB 09, 2023
Planned Owner Notification Date : MAR 24, 2023 – MAR 24, 2023
* NR – Not Reported

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