N742 Insufficient Pedestrian Warning Sound – 2020-2021 Land Rover Range Rover PHEV & 2020-2022 Range Rover Sport PHEV

January 26, 2023 NHTSA CAMPAIGN NUMBER: 23V031000

Insufficient Pedestrian Warning Sound/FMVSS 141

A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

 

NHTSA Campaign Number: 23V031

Manufacturer Jaguar Land Rover North America, LLC

Components ELECTRICAL SYSTEM, BACK OVER PREVENTION

Potential Number of Units Affected 868

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2020-2021 Range Rover PHEV and 2020-2022 Range Rover Sport PHEV vehicles. The vehicles fail to make sufficient pedestrian warning sounds when stationary and in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, “Minimum Sound Requirements for Hybrid and Electric Vehicles.”

 

Remedy

Dealers will update the audio amplifier software, free of charge. Owner notification letters are expected to be mailed March 24, 2023. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N742.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 

Check if your Jaguar has a Recall

 


FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:

National Highway Traffic Safety Administration (NHTSA) reference number:23V-031

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.

 

REGULATORY INFORMATION

Jaguar Land Rover North America, LLC have informed the National Highway Traffic Safety Administration (NHTSA) of their intent to perform a Safety Recall on certain 2020 to 2021 model year Range Rover and 2020 to 2022 model year Range Rover Sport vehicles imported into the United States markets. Information relating to this Safety Recall will be posted on the NHTSA website.

This Safety Recall Administration Bulletin serves as notification to all retailers in United States markets that any new affected vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed. Violation of this requirement by a retailer/authorized repairer could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations.

 

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

A concern has been identified on 2020 – 2022 Model Year Land Rover Range Rover and Range Rover Sport Plug-in Hybrid Electric Vehicle (PHEV) vehicles where the level of sound emitted for a static vehicle when reverse gear is selected does not meet the minimum sound requirements required by FMVSS No. 141, Minimum Sound Requirements for Hybrid and Electric Vehicles.

A vehicle that fails to make sufficient sound may result in pedestrians being unaware of an approaching vehicle, increasing the risk of a crash.

 

OWNER NOTIFICATION

Initial owner notification is expected to occur on or before 24th March 2023.

 

ACTION TO BE TAKEN

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.

Retailers/authorized repairers are required to Quarantine affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already with customers should be updated at the next available opportunity. JLR North America recommends that affected sales demonstrator and loaner vehicles are repaired before use and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommendation, where legally permitted, must clearly and conspicuously disclose the open recall to the applicable customers.

The Safety Recall repair procedures and any required parts and/or software are not currently available. A Safety Recall repair campaign will be published when all repair procedures and all required parts and/or software are available.

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.

 


Chronology :

During new vehicle development testing in September 2022, it was discovered that the level of sound emitted by a test vehicle did not meet the expected level. A stop-shipment was initiated to ensure that the New Range Rover (L460) and New Range Rover Sport (L461) models were capable of emitting the required sound level.

Following this, an investigation was opened at the Product Safety & Compliance Committee (PSCC).The PSCC requested the Engineering team to fully define the scope of this issue

During October and November, the Engineering team investigated all Battery Electric Vehicle (BEV) and PHEV vehicle lines and reported back to the PSCC that previous generation Range Rover (L405) and Range Rover Sport (L494) PHEV vehicles and the BEV Jaguar I-Pace vehicles were potentially affected.

The PSCC requested that the Engineering team confirmed the sound files installed on those vehicle lines potentially affected and the impact on the vehicle’s performance against regulated requirements.

At the PSCC of January 17, 2023, the scope of the issue was discussed and finalized. Based on the feedback provided, the PSCC progressed the issue to the Recall Determination Committee (RDC) for review.

The RDC reviewed the issue on January 19, 2023 and concluded that a voluntary safety recall should be conducted to update the vehicle’s sound file to ensure the correct sound is emitted.

Following an internal review, the issue was returned to the RDC on February 02, 2023 to confirm the characterization of the defect, the RDC concluded that the failure to comply with FMVSS 141 represented a non-compliance and a voluntary recall should be conducted to update the vehicle’s sound file to ensure the correct sound is emitted.

There have been no reported accidents, injuries or fires as a result of this concern.

There have been no warranty claims, field or service reports as a result of this concern.

 


5 Affected Products

Vehicles

MAKE MODEL YEAR
LAND ROVER RANGE ROVER PHEV 2020-2021
LAND ROVER RANGE ROVER SPORT PHEV 2020-2022

 


6 Associated Documents

Recall 573 Report – February 3, 2023

RCLRPT-23V031-9166.PDF 216.043KB

RCLRPT-23V031-9166

 


Recall Acknowledgement

RCAK-23V031-3235.pdf 645.255KB

RCAK-23V031-3235

 


Noncompliance Notice 573 Report

RCLRPT-23V031-6968.PDF 215.841KB

RCLRPT-23V031-6968

 


Recall 573 Report – February 3, 2023

RCLRPT-23V031-9947.PDF 216.14KB

RCLRPT-23V031-9947

 


Recall 573 Report – February 3, 2023

RCLRPT-23V031-3905.PDF 217.029KB

RCLRPT-23V031-3905

 


Manufacturer Notices(to Dealers,etc)

RCMN-23V031-3759.pdf 82.156KB

RCMN-23V031-3759

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V031&docType=RCL

 


 

JLR Symptom Driven Diagnostics (SDD) for Independent Repairers: Diagnostic Software / Module programming subscriptions – without security access – can be purchased via TOPIx (From the User ID – Options Menu – Programming subscriptions – click add). Module programming – with security access – is necessary to program the IPC, BCM, ECM (PCM), KVM, as well as keys. Licensed locksmiths and independent repairers must be active members of the National Automotive Service Task Force (NASTF) Vehicle Security Professional (VSP) registry and will need to purchase a subscription to Independent Module Programming with Security Access to program these components. Currently we are only able to support yearly module programming subscriptions with security access. SDD will only support Jaguar vehicles built from 1995 MY onward.

 

J2534 Device

N742 Insufficient Pedestrian Warning Sound - 2020-2021 Land Rover Range Rover PHEV & 2020-2022 Range Rover Sport PHEV » small light CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
N742 Insufficient Pedestrian Warning Sound - 2020-2021 Land Rover Range Rover PHEV & 2020-2022 Range Rover Sport PHEV » small light Drew Technologies (DRWCDPLUSKIT) CarDAQ-Plus J2534 Flash Reprogramming Kit
Drew Tech CarDaq-M 2 SAE J2534-1/2 Reflash Reprogramming Tool OEM Diagnostics
CarDAQ-M Modular PassThru J2534
N742 Insufficient Pedestrian Warning Sound - 2020-2021 Land Rover Range Rover PHEV & 2020-2022 Range Rover Sport PHEV » small light Drew Tech Mongoose Pro ISO-CAN
N742 Insufficient Pedestrian Warning Sound - 2020-2021 Land Rover Range Rover PHEV & 2020-2022 Range Rover Sport PHEV » small light VSI J2534 ECU Reprogrammer & Diagnostic Adapter
N742 Insufficient Pedestrian Warning Sound - 2020-2021 Land Rover Range Rover PHEV & 2020-2022 Range Rover Sport PHEV » small light Autel (AULMF2534) MaxiFlash Pro
Dearborn d-Bridge Adapter J2534 OBDII Engineering Tool

 

 

SDD Manual Software Download

Jaguar Techinfo

Land Rover Techinfo

 


 

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Last update on 2023-02-27 / Affiliate links / Images from Amazon Product Advertising API

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