N768 Third-Row Child Seat May Have Reduced Strength – 2023 Land Rover Defender

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March 2, 2023 NHTSA CAMPAIGN NUMBER: 23V137000

Third-Row Child Seat May Have Reduced Strength

A child seat with reduced strength may not properly restrain the occupant during a crash, increasing the risk of injury.

 

NHTSA Campaign Number: 23V137

Manufacturer Jaguar Land Rover North America, LLC

Components CHILD SEAT, SEATS

Potential Number of Units Affected 812

 

Summary

Jaguar Land Rover North America, LLC (Land Rover) is recalling certain 2023 Land Rover Defender 130 vehicles equipped with third-row seats. The third-row seatback latch may not latch properly, reducing the strength of a child seat installed to the top tether.

 

Remedy

Dealers will inspect and replace the third-row seat frame and components, as necessary, free of charge. Owner notification letters were mailed April 24, 2023. Owners may contact Land Rover customer service at 1-800-637-6837. Land Rover’s number for this recall is N768.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

 

Check if your Land Rover has a Recall

 


Incorrectly Installed Locking Mechanism on Third Row Seat Frame

 

DESCRIPTION OF ISSUE AND THE EFFECT ON VEHICLE OPERATION

A potential concern has been identified on specific vehicles within the above vehicle range.

A concern has been identified on a number of 2023 model year Defender 130 vehicles with third row seats, where an incorrect specification seat back latch component may have been installed on the third row seat frame. An incorrect specification seat back latch component may result in the seat back not latching properly. Where a permitted child restraint is installed with the top tether secured, the seat structure, where the latch is not operating correctly, will compromise seat strength. In case of a frontal crash of sufficient severity, the seat back deflects more than it should and therefore the child seat occupant is exposed to an increased risk of injury.

 

ACTION TO BE TAKEN

JLR has taken the decision to recall affected vehicles to repair the vehicle.

Following procedures appropriate to your market and as required by local legislation, owners of affected vehicles should be contacted requesting that the owner contact their nearest retailer/authorized repairer as soon as possible to arrange for the repair to be completed. The National Sales Companies (NSCs), Importer, Regional Office or Government agency will contact the customers. If you have any questions about this process, please contact your NSC/Importer or Regional Office for more information.

Check the JLR Warranty Portal to make sure affected vehicles are correctly identified prior to starting this campaign. The Warranty Portal will be updated to reflect only those vehicles affected.

Retailers/authorized repairers are reminded that they must not sell vehicles identified as affected by this campaign until such time as the repair has been successfully completed.

An owner may indicate that a repair has already been completed for this concern, in which case the full cost of the repair should be reimbursed. Refer to the warranty section of this campaign for details of the Customer Reimbursement and Related Damage Process. At the time of confirming a booking for a vehicle repair, make sure you check the Warranty Portal to confirm if there are any other outstanding campaigns, to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed in one visit.

For information purposes, a Technical Question and Answer document is attached.

 

FOR THE ATTENTION OF NORTH AMERICAN TERRITORIES ONLY:

National Highway Traffic Safety Administration (NHTSA) reference number: 23V-137. Transport Canada (TC) reference number: 2023-109.

Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer/authorized repairer. Unsold vehicles must be repaired prior to handover of the vehicle for retail sale.

 

REGULATORY INFORMATION

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC have informed the National
Highway Traffic Safety Administration (NHTSA) and Transport Canada (TC) of their intent to perform
a Safety Recall on certain 2023 model year Defender vehicles imported into the United States and Canadian markets. Information relating to this Safety Recall will be posted on the NHTSA and TC websites. United States Federal regulations require that retailers/authorized repairers must be notified within a reasonable time after the manufacturer decides that a defect that relates to motor vehicle safety or a non-compliance exists. United States Federal Law requires retailers/authorized repairers to complete any outstanding Safety Recall before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a retailer/authorized repairer, in the USA only, could result in a maximum civil penalty of up to the equivalent of $26,315.00 USD per violation and the equivalent of $131,564,183.00 USD for a related series of violations. This Safety Recall serves as notification to all retailers/authorized repairers in the United States and Federalized Territories and Canada that any affected new vehicles may not be sold and delivered for customer use until the Safety Recall repair is completed.

Jaguar Land Rover North America, LLC and Jaguar Land Rover Canada ULC recommends that affected sales demonstrator and loaner vehicles are repaired before use, and that used vehicles are repaired before sale. Retailers/authorized repairers who choose to proceed against this recommend ly disclose the open Safety Recall notice to the applicable customers.

 


Technical Questions And Answers

A concern has been identified on a number of 2023 model year Defender 130 vehicles with third-row seats, where an incorrect specification seat back latch component may have been installed on the third row seat frame.

 

Question 1

Who do I contact if a member of the press contacts me about this recall?

Answer

Make sure that any press enquiries are referred to the Jaguar Land Rover (JLR) Corporate Affairs office.

 

Question 2

Why is JLR recalling certain Defender models?

Answer

JLR is conducting a voluntary safety recall involving certain 2023 model year Defender 130 vehicles where an incorrect specification seat back latch component may have been installed on the third row seat frame.

 

Question 3

Can you tell me more about what is wrong with the vehicles?

Answer

An incorrect specification seat back latch component may result in the seat back not latching properly. Where a permitted child restraint is installed with the top tether secured, the seat structure, where the latch is not operating correctly, will compromise seat strength. In case of a frontal crash of sufficient severity, the seat back deflects more than it should and therefore the child seat occupant is exposed to an increased risk of injury.

 

Question 4

How would the customer become aware of potentially having this concern?

Answer

The third row seat squab may not latch on one side. The seat should click on both sides when locked in the correct seating position.

 

Question 5

Does this concern affect vehicle safety?

Answer

JLR has determined this concern represents an unreasonable risk to safety.

 

Question 6

Has JLR received many complaints?

Answer

There are no warranty claims or field reports related to this matter prior to the Update Prior to Sale (UPS).

 

Question 7

Have there been any accidents or injuries or fires?

Answer

There have been no reported accidents, injuries or fires as a result of this concern

 

Question 8

How was the condition discovered?

Answer

JLR was notified by the retailer of the third row seat that a concern with the function of the seat back latch had been discovered.

 

Question 9

How long has JLR known about this problem?

Answer

JLR was notified by the retailer in October 2022.

 

Question 10

Is the defect leading you to any concerns regarding the reliability of a system, which is supposed to be designed and engineered for the passengers’ safety? What type of measures are you planning to take?

Answer

JLR has no concerns with the overall reliability of the vehicle. JLR carefully monitors field data to make sure that any matters relating to safety and compliance are rigorously investigated.

 

Question 11

What has JLR done in production?

Answer

The producer has corrected the production process, all components manufactured after 23/11/2022 do not contain this defect.

 

Question 12

What will Authorized Repairers do to the vehicles?

Answer

Owners will be notified and instructed to take their vehicle to a retailer/authorized repairer. The third row seat back latch operation will be checked. Where the seat latches operate correctly, no further action is required. Where a latch does not operate properly, the seat frame and associated components will be replaced.

There will be no charge to owners for this repair.

 

Question 13

Which vehicles are affected by this recall?

Answer

Certain 2023 model year Defender 130 vehicles within the Vehicle Identification Number (VIN) range – SALEA8AW9P2081477 to SALEA8AW0P2185095.

 

Question 14

Are other JLR models affected by these actions?

Answer

No other models are known to be affected by this condition.

 

Question 15

Are parts available to rework vehicles?

Answer

Parts are available for JLR retailers/authorized repairers to conduct this repair.

 

Question 16

How much will the recall cost JLR?

Answer

Cost was not a factor in deciding to recall these vehicles.

 

Question 17

How do I know if my Defender vehicle is affected?

Answer

All owners of potentially affected vehicles will shortly receive a letter inviting them to contact a JLR retailer/authorized repairer for the work to be completed. Customers in the US, Brazil and Australia can check if their vehicle is eligible for a safety recall at the Land

Rover brand web site. Other countries, customers can also use the Recall Search at https://topix.jaguar.jlrext.com/topix/vehicle/lookupForm

 

Question 18

How long does it take for the car to be inspected and repaired?

Answer

The work will be completed out as quickly and efficiently as possible in order to minimize inconvenience to customers and is expected to take no longer than 3 hours to complete. Naturally, due to retailer/authorized repairer schedules, vehicles may be required for longer.

 

Question 19

Can I continue to drive my Defender vehicle safely until it has been recalled?

Answer

Customers are advised to contact a JLR retailer/authorized repairer should they have any concerns regarding their vehicle. Until such time as the recall is completed, customers should use the installed third row vehicle seatbelt to secure children in the third row seats.

Note:

Please make sure that any press enquiries are referred to the JLR Corporate Affairs office.

 

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Chronology :

In October 2022, Jaguar Land Rover (JLR) was notified by the supplier of the third-row seat that a concern with the function of the seat back latch had been discovered. This issue was reported through JLRs critical concerns reporting process.

A Product Safety and Compliance Committee (PSCC) investigation was opened on November 16, 2022. The PSCC requested that an Update Prior to Sale (UPS) be issued to contain vehicles that had not yet entered into commerce. Vehicles within this UPS were inspected, and where third-row seat back latch operation was found to be not OK, vehicles were held pending further instruction.

The PSCC also requested the JLR Supplier Technical Assistance Team (STA) to fully define the scope of this issue. They reported their initial findings to the PSCC on November 30, 2022.

Through December 2022 and January 2023 reviews of vehicle disposition and scope were completed. The results of the UPS were reviewed during this period, to help better understand the scope and nature of this issue.

At the PSCC of February 21, 2023, the scope of the issue was discussed, the effect on vehicle operation was reviewed and it was agreed that the issue be progressed to the Recall Determination Committee (RDC) for consideration.

The RDC reviewed the issue on February 23, 2023, and concluded that this issue represents an unreasonable risk to safety, and a voluntary safety recall should be conducted.

There have been no reported accidents, injuries or fires as a result of this concern. There are no warranty claims or field reports related to this matter prior to the UPS.

 


1 Affected Product

Vehicle

MAKE MODEL YEAR
LAND ROVER DEFENDER 2023

 


13 Associated Documents

Defect 573 Report

RCLRPT-23V137-3916.PDF 214.563KB

 


Recall Acknowledgement

RCAK-23V137-6566.pdf 645.247KB

 


Remedy Instructions and TSB

RCRIT-23V137-8571.pdf 410.846KB

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Manufacturer Notices(to Dealers,etc)

RCMN-23V137-4002.pdf 83.849KB

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SAFETY RECALL N768 INCORRECTLY FITTED LOCKING MECHANISM ON THIRD ROW SEAT FRAME

RMISC-23V137-7983.pdf 54.011KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-23V137-2107.pdf 316.364KB

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SAFETY RECALL 23V137 (N768) SFCC PRESENTATION SLIDE

RMISC-23V137-3391.pdf 30.139KB

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SAFETY RECALL 23V137 (N768) SFCC PRESENTATION SLIDE

RMISC-23V137-7180.pdf 38.604KB

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Remedy Instructions and TSB

RCRIT-23V137-5741.pdf 431.201KB

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RECALL N789 and N768 Presentation

RMISC-23V137-7883.pdf 54.295KB

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Recall Quarterly Report #1, 2023-2

RCLQRT-23V137-2218.PDF 211.156KB

 


Recall Quarterly Report #2, 2023-3

RCLQRT-23V137-6964.PDF 211.392KB

 


Recall Quarterly Report #3, 2023-4

RCLQRT-23V137-3741.PDF 211.479KB

 


Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=23V137&docType=RCL

 


 

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Last update on 2024-05-18 / Affiliate links / Images from Amazon Product Advertising API

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